Overview
DiscountMugs has a rating of 3.5 stars from 334 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with DiscountMugs most frequently mention washington montenegro, sales rep and family reunion. DiscountMugs ranks 1st among Memorabilia sites.
I highly recommend Discounted Mugs. I ordered personalized tote bags and they turned out beautiful. The logo colors are vibrant and the tote quality is great.
I had some questions and concerns about my custom design fitting on the pens I ordered, and customer service went above and beyond to make sure that I was satisfied with the mock up before we proceeded with the order. They turned out beautifully!
We, at DiscountMugs, are so glad our customer service team could address your concerns and ensure your design was perfect before proceeding. We’re thrilled to hear the items turned out beautifully! Thank you for sharing your experience!
Been using this company for years and I highly recommend them. Best prices, quality products, fast return time and excellent customer service.
Thank you for sharing your feedback! We are so happy you enjoyed your order and truly appreciate your continuous loyalty and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do.
These mugs were ordered for a special event, I was very pleased with them.
And yes I would order again.
Thank you for sharing your feedback! We are so happy you enjoyed your order and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do.
You delivered high quality products once again! I will be ordering again soon! Something for Everybody!
Thank you for sharing your feedback! We are happy you had such a great experience; we truly appreciate your continuous loyalty and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do.
Discount Mugs is off the chart with service and quality. I have used Vista Print and all the others, and no one can compare to them!
Robert Wilson
Thank you for sharing your feedback! We are happy you had such a great experience; we truly appreciate your continuous loyalty and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do.
Discount mugs has made us lovely t-shirts and replenished the supply when extras were needed in no time - thank you!
Thank you for sharing your feedback! We are happy you had such a great experience; we truly appreciate your continuous loyalty and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do.
Used these for a Christmas Party and were well-received.
Thank you for sharing your feedback! We are so happy you enjoyed your order and truly appreciate your continuous loyalty and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do.
My boss loved the order and we will order again!
Thank you
Thank you for sharing your feedback! We are so happy you enjoyed your order and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do.
Wish I had this 15 years ago when my kids were in school sports!
Thank you for sharing your feedback! We are happy you had such a great experience and we truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do.
Everything from ordering to customer care and delivery was top notch. I very much appreciated their assistance through the entire process.
Thank you for sharing your feedback! We are happy you had such a great experience and we truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do.
Christian followed up with me and helped give us a discount because we bought two gifts for the kids. The kids SIMPLY adore the gifts and brag about how special their gift is to those who aren't on our swim team so they can join us next year. :)
We, at DiscountMugs, are thrilled to hear your positive experience! Christian is always dedicated to ensuring our customers feel valued, and we’re glad he could assist you with a discount. It's wonderful to know that the kids adore their gifts and are excited to share that joy with others. Thank you for spreading the word about our swim team—here’s to an even more amazing season next year!
It was a pleasure dealing with this company, we order from them every year for our promotional items and they are always great quality.
We, at DiscountMugs, are thrilled to hear your kind words and truly appreciate your loyalty! It’s always a pleasure working with you each year to create your promotional items, and we're delighted to know that you’re happy with the quality of our products. Thank you for choosing us as your trusted partner, and we look forward to continuing to serve you with excellence in the years to come!
Painless order placement, excellent customer service, great print qulity, product exactly as described
We, at DiscountMugs, are thrilled to hear that your experience was so positive! From smooth order placement and excellent customer service to high print quality and accurate product descriptions, we’re glad we could meet your expectations. Thank you for sharing your feedback, and we look forward to serving you again in the future!
We ordered koozies for a corporate event. They arrived just as we ordered, and were delivered quickly.
We, at DiscountMugs, are thrilled to hear your koozies arrived on time and just as you ordered! We're delighted to have provided a quick turnaround for your corporate event. Thank you for choosing us!
I had a fantastic experience ordering mugs from Discount Mug for my company's Lunch & learn. Initially, I faced some challenges designing the art for my mugs, but the team was incredibly helpful and supportive throughout the entire process. Their expertise and patience made all the difference, guiding me through the design hurdles. To top it off, I received my order three days ahead of schedule, which was a delightful surprise. The quality of the mugs exceeded my expectations, and the prompt delivery only added to my experience. I highly recommend Discount Mugs for their excellent customer service and reliable delivery. I will definitely be returning for future orders!
Thank you for sharing your experience! We are happy you enjoyed your order and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do.
I phoned Discount Mugs and was lucky enough to speak with Leina who I had worked with twice before! She carefully guided me thru our special request 16 oz plastic cup order and ensured me they would arrive in plenty of time for the celebration! Once again Discount Mugs and Leina gave us clever product!
We, at DiscountMugs, are thrilled to hear about your positive experience! It’s wonderful to know that Lanie was able to assist you once again with your special request for the 16 oz plastic cups. We strive to provide excellent service and products, and it’s rewarding to hear that we met your expectations.
Thank you for your continued trust in DiscountMugs. We look forward to serving you again in the future and helping make your celebrations even more special!
Customer service is terrible. They blame you for their mistakes and refuse to deal with the situation, they made our print micro sized compared to the online proof I received, refuse to replace them they look terrible you can't even read them. These people are no good there are many other options out there, most on their website is just click bait anyways. Nothing ever in stock.
We used Discount Mugs for years. We would get the champagne flutes with our logo on them our giveaway bags. The imprint size on our old flutes were exactly 2.5 inches wide by. 5 inches tall. We placed a duplicate order only this time we ordered more because we were so happy with the other orders. I approved the proof after 3 times because they changed the layout of the artwork we had already in their library. I included pictures of our old flutes and the new ones we got. Thankfully or maybe not thankfully for anyone else who orders these, i can rub the logo right off and just use blank ones. We will find some other company from now on for all our orders. The customer service was the most unhelpful, they offered no refund or replacement for these useless products.
Terrible.
Summary: designed/ordered about 50 mugs with a color logo, but when they arrived they were all B&W. Customer service representative talked to me like I was stupid and refused to help.
Details: I ordered pens and mugs with the same color logo. When designing the pens, the website clearly told me "this is a single color item" and changed the artwork to B&W. Fine. When designing the mugs, no such warning was given, and the artwork stayed full color right up through the confirmation email and the invoice. *Never* notified me that the item would be printed differently than it was displaying. The invoice says "1 Screen Charges", which apparently I was supposed to interpret as a single color item? But again, this is on the invoice. I was never notified of this during the design or checkout process.
The customer service rep, however, felt I should have looked through my crystal ball and known what I was paying for. Talked to me like I was an idiot.
Don't buy from these folks...
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Thank you for sharing your feedback! We are so happy you enjoyed your order and truly appreciate your continuous loyalty and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do.