Direct Unlocks has a rating of 4 stars from 3,756 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Direct Unlocks most frequently mention great service, sim card and pro max. Direct Unlocks ranks 1st among Unlocked Phones sites.
My name is Josh (aka.Tricknillogy) and I am one of googles top 10 reviewers on the Internet today, and I am here to say that direct unlocks does exactly what they say they will do.
I am highly impressed by the speed and accuracy of this internet based company, great job all who worked on getting my unlock codes.
Had good service and was an easy process. Everything went smooth unlocking my phone. Definitely use again in the future
Great service paid for the unlock and then another fee and waited few hours and the phone was unlocked from Att. Great service would recommend for other people.
Just got my iPhone 15 unlocked, and everything works perfectly! The process was smooth, and now I can use my phone with any carrier. Highly recommend their service!
Hi Jay, I'm thrilled to hear your iPhone 15 is unlocked and working perfectly! Thanks so much for the kind words and recommendation. Enjoy the freedom of carrier options and don't hesitate to reach out if you need anything else!
Last time i use iPhone unlocker i experience to much pay and the phone last time i unlocked is didnt unlocked thats why now i try its already unlocked and very fast
I was excited when I found this website to help unlock my daughter's phone for a new provider. I wasn't so excited when I thought I had paid for the service and then was required to pay even more to actually get it unlocked. Then the timer said it has 23 hours left but it was actually a fee days before I received the unlock code. Customer service answered my questions quickly tho and the code did work.
Hi Brooke,
Thank you for your feedback! I'm glad to hear that our customer service was responsive and that the unlock code worked for you. I understand your concerns about the multiple payments and the timing, which can indeed be a bit confusing.
Just to clarify, the initial payment for the Eligibility Check and the subsequent payment for the Standard Unlock are both necessary steps in the process for successfully unlocking your phone, as stated during checkout. The unlock process can sometimes take a bit longer than expected, but we're committed to ensuring the delivery of your unlock codes.
If your phone is not prompting for an unlocking code with a non-Spectrum SIM, please keep in mind that you may need to consider a Remote USB unlock option.
Thank you for choosing us for your unlocking needs! We're here to assist you further if you have any more questions.
Best wishes!
Fantastic service took over 24hrs to get the codes that worked straight away payed £23.99 at 1st then had to pay another £45 that was a bit extortionate won't be using again
I followed every step they asked for and trusted the process. Here's what I paid: $28.99 for the "Eligibility Check" $50.00 for the "Standard Unlock" $96.00 for the "Premium Unlocking Service" That's $174.99 total — and after days of delays, status updates saying "99% complete," and endless copy-paste support messages, I was suddenly told my phone now needs an even higher tier unlock for another $247. They didn't honor their guarantee. Instead of refunding my money to my card, they gave me a credit note to try and keep me locked into their overpriced system. Now I have no unlock and no real refund — just more upselling. To make it worse, after leaving this review, I received an automatic, generic response pretending to address my concerns. It's the same robotic message they've been sending all along — no real solution, no accountability, just another delay tactic. This is a bait-and-switch operation. They give you hope, take your money in stages, and keep raising the cost. Avoid this service at all costs. You'll waste your time, patience, and hard-earned money.
Sure! Here's a balanced review you can use:
Rating: (2/5)
I paid for this service to unlock my phone, and while it did eventually work, the process took way too long. The wait was frustrating, and there wasn't much communication or transparency about the delay. If you're in a hurry, I wouldn't recommend it, but if you don't mind waiting, it does seem to get the job done—just not efficiently.
Hi Natalie, thanks for your honest review. I'm really sorry to hear the process took longer than you anticipated. We work hard to meet network guidelines, but I understand the wait can be frustrating. It’s great that your iPhone 16 Pro is now unlocked, and your feedback is really helpful as we look into improving communication and speeding up our process. Let me know if there's anything else I can assist you with!
Do not waste your money. Scamed me for 80$ will not issue refund. Do not use this site. Will ask you to pay atleast twice. Pay once they hit you again with a msg you need to pay more. Once you pay more they tell you bs and keep your money.
Hi, I'm really sorry you're frustrated. Our charges cover both an Eligibility Check (which is non-refundable once completed) and the actual Unlocking Payment, as clearly outlined on the checkout page. I'd love to help resolve this for you—please get in touch with our Live Support using your IMEI reference so we can look into your order details. We're keen to work this out with you.
I switched providers and AT&T gave me trouble unlocking my phone although it was paid for, but this direct unlocks helped take care of it. The only thing I didn't like is that I wasn't told that it would be over a week but eventually they took care of it.
Apologies for the delay Myriam. We had to request your code from Samsung as AT&T weren't forthcoming with timely codes. Manufacturer codes always takes a little longer! I'm glad your phone is now successfully unlocked.
I would give the service a 5 star but I had to end up paying an extra 186 dollars for them to unlock the SIM card, plus it did take a while about a week and a half total to unlock, the service does work like it says but it is not quick.
Hi Kyle, thanks for the fantastic 5 stars and for sharing your experience. I understand it can be frustrating to pay for multiple components—the Eligibility Check, Standard Unlock, and Premium Service all have their specific costs, which are outlined on the checkout page before purchase. Sometimes network unlock times can take longer than expected, but I'm really glad everything worked as it should in the end. Thanks for your patience and your trust in our service!
I recently used DirectUnlocks to unlock my phone from my carrier, and I couldn't be happier with the experience. The process was incredibly simple and straightforward—after providing my device details, I received clear instructions on what to expect. The turnaround time was impressive, and I was kept informed throughout the process, which gave me peace of mind. Their customer support was also responsive and helpful, answering any questions I had along the way.
What I appreciated most was the convenience and reliability of their service. Unlike other unlocking services that can be complicated or take too long, DirectUnlocks delivered exactly as promised in a timely manner. My phone was successfully unlocked without any hassle, allowing me to use it with my new carrier seamlessly. The whole experience was stress-free, and I would definitely use their service again in the future. I highly recommend DirectUnlocks to anyone needing a quick and easy phone unlock!
This company is a TOTAL SCAM - initially they say they will unlock your device for about £10, but once you pay the £10 they ask you for additional 20-30£! Then they tell you if you leave a good review they will give you £10 back, which never actually happens! ABSOLUTE SCAM - AVOID GIVING YOUR MONEY TO THESE SCAMMERS!
Hi Valentin, thanks for your feedback. I understand your frustration, and I’d like to clarify our process. Your order involved two clear steps: an Eligibility Check (£11.99) and a Standard Unlock (£26), as outlined on our checkout page. Every phone—like your Huawei Mate 20 Pro—requires these steps to ensure the unlock works correctly. I can see your unlock is now complete with code 3074293787898259. If you have any further concerns, please let me know, and I’ll be happy to help you out.
Unlocked my phone as expected. Initially gave me a longer timeframe but the next day phone was unlocked
I needed to unlock an old phone of mine to sell it to a friend and when I say this was easy, man was it EASY! Took less time than it said it would, very quick and efficient. I would definitely use this site again if needed. 5 stars deserved!
TAT stated it would take 7 days for the phone to be unlocked but much to my surprise it was less than 24 hours! I will absolutely recommend this company for anyone who needs a phone unlocked.
Hi Haley, I'm so happy to hear that your iPhone XS was unlocked in under 24 hours—it’s fantastic that our service exceeded your expectations! Thank you for your kind words and recommendation. We really appreciate it!
Got a client's phone unlocked for him he recently bought office turns out it had a previous account still on it and he was so fustrated so directunlocksvwas happy to help out got the phone unlocked yeah it took some time but nothing's never easy and worth the wait highly recommend this techs to do the job for you.
After the 3 days of waiting it was 99% and it said "imminent" I thought that it was a scam but after a whole week, finally is unlocked it takes time but it works
Hi Anderson, thank you for sharing your feedback. I’m really glad to hear your iPhone 14 Pro Max is now unlocked and that it’s working as expected! I understand the process took a bit longer than anticipated, and I appreciate your patience during the wait. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Happy using your unlocked phone!
I ended up calling the phone company FOR FREE to unlock my phone before they even got it unlocked and I had to pay them over $60 🤦🏻 never again
It was good it worked wish i knew there were two seperate charges tho that was actually a unpleasant suprise unlock boot just charged me 35$ and unblocked my s24 ulktra remotely
Hi Jay, I'm glad to hear your phone is now unlocked! I understand that seeing two charges can be a bit of a surprise. We do require separate payments—one for the Eligibility Check and one for the Unlock Payment—and all costs are clearly outlined on the checkout page before purchase. One thing I'm a little confused about is your mention of an S24 Ultra, as our records show your Samsung Galaxy S20 5G was unlocked. Could you let me know if there's something else going on? I'm here to help!
Answer: We have 15,000 reviews on our website, 15,000 reviews on Trustpilot, 9000 reviews on SafeSite, and 14,000 reviews here. Our rating is consistently over 4.5 stars :)
Answer: Depends on whether your phone is an iPhone or Android. IPhones unlocks are delivered over the air, and android unlocks require you to enter a code.
Answer: Hi - you can use your tracking page which will give you an estimated date of unlocking.
Answer: £23.99 is approx $28.99 - but the exchange rate does fluctuate
Answer: Sadly not, that is an illegal practice and unethical.
Answer: USe the form on our website and remember to choose the network your phone is locked to. If you don't know you can purchase a network check.
Hi Josh, thank you so much for the amazing review! We're thrilled that you're impressed with how we handled your unlock and really appreciate you sharing your experience. Have a great day and enjoy your unlocked phone!