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Costco enjoys a strong reputation for its high-quality products and value, particularly in bulk purchasing and its popular private label, Kirkland Signature. Customers appreciate the variety and affordability offered, especially in categories like groceries and electronics. However, significant concerns have emerged regarding customer service, particularly related to installation issues, delivery delays, and negative interactions with staff. Many customers express frustration with the handling of returns and the online shopping experience, leading to a perception that service quality may not align with the brand's overall value proposition. Balancing product excellence with improved customer support could enhance overall satisfaction.
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Costco use to be great place to shop with great Prices! Not any longer! Costco is very expensive and Membership is Insane HIGH! Quit Costco after 18 years!
Always great prices on very good products. They have good buyers and always bring quality. Easy to return if needed. I hardley need to, but if I do, I can count on their great return process. It always makes it easier to take a chance on buying something that you may be unfamiliar with. Only wish they did not get rid of the AMEX contract. I hope that doesn't hurt them too bad!
Good company. Long time association. Product is good. No one is in the store to guide you for any thing. Staff is not friendly
I order supplies for our office on here. And I ordered my bed on here. They delivered and set up my bed for free!
Make sure that you know your prices... Unless something's on offer, you can usually get it just as cheap, if not cheaper elsewhere.
I love using Costco, can buy just about anything, and there is so much of it!
I recently became a member of Costco. I don't have the need to buy many things in bulk, but after realizing Costco is so much more than that I joined. I love the rewards. Incredible company.
I've never had an order go wrong with Costco. I've ordered everything from shampoo to printers to carpet cleaners. Returns are simple -- I take it back to the store. Always a satisfactory experience (unlike some other large online shopping sites).
Ordered a laptop because they extended the manufacturers warranty. Didn't get the protection package they offered from another company because the company had horrible reviews. Price was the best I found came with in the days.
Incredible place, I always get in & out
The prices are ok, for small items,
Nice little lunch counter,
And Friendly staff in all departments.
The parking lot leaves little to be Desired,
It's a Maze just to turn around and exit,
Get your parking validated, though I don't know why they need to do this,,, people only use this Confusing parking lot to try to shop at Costco. Lol
You can always find something different in Costco.
Good quality products mainly in bulks not money saving for small families or if you gonna buy everything there. I just select bargains. And the membership fee is my main problem. So sometimes I can't be bothered renewing it.
As any Costco customer knows, it's value, great employees, and a (usually) great shopping experience that keeps us coming back.
Besides the cheap hot dogs. :)
Love costco love their prices too. Never a problem ever!
We've been going there for a number of years. Always great service. Never ordered online from them. They have a good rating Kirkland dog food that my dog loves. Great for when we need larger amounts of something.
It's just too busy. I have a full-time job and am unable to shop in the middle of the day. Their hours make is such that these isn't really an off time and therefore a miserable shopping experience.
Very awesome that you can order a special rib roast and have it flown fresh from Japan really nice
Answer: Go to. Costco.com and after you give them your zipcode you will be given locations of warehouses near you with phone numbers. The website will link you to a lot of information about Costco.