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CostcoReviews 1,513

2.5

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Costco Reviews Summary

Costco enjoys a strong reputation for its high-quality products and value, particularly in bulk purchasing and its popular private label, Kirkland Signature. Customers appreciate the variety and affordability offered, especially in categories like groceries and electronics. However, significant concerns have emerged regarding customer service, particularly related to installation issues, delivery delays, and negative interactions with staff. Many customers express frustration with the handling of returns and the online shopping experience, leading to a perception that service quality may not align with the brand's overall value proposition. Balancing product excellence with improved customer support could enhance overall satisfaction.

This summary is generated by AI, based on text from customer reviews

service
301
value
260
shipping
194
returns
179
quality
223

We monitor reviews for authenticity

Nevada
8 reviews
16 helpful votes
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Costco use to be great place to shop with great Prices! Not any longer! Costco is very expensive and Membership is Insane HIGH! Quit Costco after 18 years!

Date of experience: March 19, 2016
Illinois
5 reviews
7 helpful votes
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Love Costco
March 19, 2016

Always great prices on very good products. They have good buyers and always bring quality. Easy to return if needed. I hardley need to, but if I do, I can count on their great return process. It always makes it easier to take a chance on buying something that you may be unfamiliar with. Only wish they did not get rid of the AMEX contract. I hope that doesn't hurt them too bad!

Date of experience: March 18, 2016
Canada
14 reviews
9 helpful votes
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Good company. Long time association. Product is good. No one is in the store to guide you for any thing. Staff is not friendly

Date of experience: March 18, 2016
Arizona
3 reviews
12 helpful votes
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Love Costco
March 18, 2016

I order supplies for our office on here. And I ordered my bed on here. They delivered and set up my bed for free!

Date of experience: March 17, 2016
GB
6 reviews
48 helpful votes
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Make sure that you know your prices... Unless something's on offer, you can usually get it just as cheap, if not cheaper elsewhere.

Date of experience: March 17, 2016
Washington
3 reviews
8 helpful votes
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I love using Costco, can buy just about anything, and there is so much of it!

Date of experience: March 17, 2016
Washington
4 reviews
7 helpful votes
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Everything
March 17, 2016

I recently became a member of Costco. I don't have the need to buy many things in bulk, but after realizing Costco is so much more than that I joined. I love the rewards. Incredible company.

Date of experience: March 16, 2016
California
10 reviews
7 helpful votes
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A+
March 16, 2016

Love costco. Now even get my ink cartridges refilled here. Thank god for costco. Savings all the time

Date of experience: March 16, 2016
Georgia
6 reviews
30 helpful votes
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I've never had an order go wrong with Costco. I've ordered everything from shampoo to printers to carpet cleaners. Returns are simple -- I take it back to the store. Always a satisfactory experience (unlike some other large online shopping sites).

Date of experience: March 15, 2016
New Jersey
8 reviews
71 helpful votes
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Very good
March 15, 2016

Ordered a laptop because they extended the manufacturers warranty. Didn't get the protection package they offered from another company because the company had horrible reviews. Price was the best I found came with in the days.

Date of experience: March 14, 2016
California
3 reviews
2 helpful votes
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Good
March 14, 2016

Always shop here for fruit, chicken, fish, others.

Date of experience: March 13, 2016
District of Columbia
6 reviews
4 helpful votes
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Incredible place, I always get in & out
The prices are ok, for small items,
Nice little lunch counter,
And Friendly staff in all departments.
The parking lot leaves little to be Desired,
It's a Maze just to turn around and exit,
Get your parking validated, though I don't know why they need to do this,,, people only use this Confusing parking lot to try to shop at Costco. Lol

Date of experience: March 13, 2016
Judy D.
GB
5 reviews
1 helpful vote
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Great value
March 13, 2016

You can always find something different in Costco.

Date of experience: March 13, 2016
GB
11 reviews
43 helpful votes
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Quality
March 11, 2016

Good quality products mainly in bulks not money saving for small families or if you gonna buy everything there. I just select bargains. And the membership fee is my main problem. So sometimes I can't be bothered renewing it.

Date of experience: March 10, 2016
Canada
5 reviews
5 helpful votes
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Reliable
March 9, 2016

Quick and always stand behind their service and products

Date of experience: March 8, 2016
Washington
11 reviews
21 helpful votes
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As any Costco customer knows, it's value, great employees, and a (usually) great shopping experience that keeps us coming back.
Besides the cheap hot dogs. :)

Date of experience: March 7, 2016
Virginia
23 reviews
42 helpful votes
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Love Costco
March 8, 2016

Love costco love their prices too. Never a problem ever!

Date of experience: March 7, 2016
Wisconsin
16 reviews
11 helpful votes
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We've been going there for a number of years. Always great service. Never ordered online from them. They have a good rating Kirkland dog food that my dog loves. Great for when we need larger amounts of something.

Date of experience: March 6, 2016
Virginia
2 reviews
4 helpful votes
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It's just too busy. I have a full-time job and am unable to shop in the middle of the day. Their hours make is such that these isn't really an off time and therefore a miserable shopping experience.

Date of experience: March 5, 2016
Colorado
1 review
0 helpful votes
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Very awesome that you can order a special rib roast and have it flown fresh from Japan really nice

Date of experience: March 2, 2016