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Costco Reviews Summary
Costco enjoys a strong reputation for its high-quality products and value, particularly in bulk purchasing and its popular private label, Kirkland Signature. Customers appreciate the variety and affordability offered, especially in categories like groceries and electronics. However, significant concerns have emerged regarding customer service, particularly related to installation issues, delivery delays, and negative interactions with staff. Many customers express frustration with the handling of returns and the online shopping experience, leading to a perception that service quality may not align with the brand's overall value proposition. Balancing product excellence with improved customer support could enhance overall satisfaction.
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Nice people and all... but I hate paying expensive fees for the membership
This is magical place to find you bulk needs, in addition, have good quality and fair price
Costco seems to do a great job of offering among the best prices you can find on mid to high quality products. Not the low quality junk you will frequently find at bargain stores like the notorious Walmart and others (might as well just throw your money away). This applies to their food products, household goods, linens, electronics, hardware, services, etc. Plus they stand behind their products, and if you aren't happy with them for whatever reason they will accept a return hassle free. No receipt needed, full packaging isn't required, and sometimes they will do a refund or exchange years later. Chances are you won't need to return a product, but it is nice to know that you can just in case. A top notch store, maybe even the best of its kind.
And the annual membership fee is well worth it! For a very low income family like mine we aren't wasting money on disposable garbage merchandise that costs more in the long run. So it is a smarter place to shop for everyone.
Costco is hands down the best. What other store sends you free samples to use and take. I am seriously glad for the existence of this store :)
Amazing store, so much to choose from. With such a huge selections, and the bulk that comes with it, it is definitely a one stop shop.
Great source for bulk products, I have never been disappointed in coming to Costco.
I've been a member since they were Price Club. I tend to spend more than I intended because they have such wonderful bargains for big ticket items. Their return policy is excellent and they are always helpful, friendly and accommodating. My only disappointment is that they are switching from American Express. Love this store.
I feel very confident buying from Costco, because I know I have buyer protection and costco will always serve the customer! Recently, we purchased a trip to St. Lucia through costco. I will let you know how that goes! We leave in October 2016.
Man, if you want to save money. Join this membership and use them. I use them mainly for my bathroom supplies and Basic Grains, you buy them in bulk and the cost per lb. is less than what you would get at shoprite!
Great place for your needs. The customer service is usually good, and you can find just about anything here.
Excellent customer service! Hate to return things, but if I ever have to, they never bat an eye. We spend plenty there and nice to feel appreciated. Great quality also
Most of the items I bought included delivery in the posted price, though I did not like how they use "business days" as it is very deceiving when I failed to notice the small prints and was late for a birthday present. Why would they use M-F while they open pretty much 7 days a week?
Costco does have good prices... and good hot dogs... but why do you need a membership? They say that's how they make their money... but that's impossible. They make money selling their grocery products, just like any other store
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members