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CostcoReviews 1,513

2.5

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Costco Reviews Summary

Costco enjoys a strong reputation for its high-quality products and value, particularly in bulk purchasing and its popular private label, Kirkland Signature. Customers appreciate the variety and affordability offered, especially in categories like groceries and electronics. However, significant concerns have emerged regarding customer service, particularly related to installation issues, delivery delays, and negative interactions with staff. Many customers express frustration with the handling of returns and the online shopping experience, leading to a perception that service quality may not align with the brand's overall value proposition. Balancing product excellence with improved customer support could enhance overall satisfaction.

This summary is generated by AI, based on text from customer reviews

service
301
value
260
shipping
194
returns
179
quality
223

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Texas
3 reviews
5 helpful votes
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Starbucks coffee bean.
November 11, 2016

Costco is a wonderful place to buy. Yesterday I bought starbucks dark roasted coffee beans. I know when coffee is dark. When it says dark, I thought it was darker brown. This was real black. When I test the coffee, it was such the worst coffee I have ever sipped. It is over roasted. I wish could bring it to Costco and get refund.

Date of experience: November 11, 2016
Canada
4 reviews
2 helpful votes
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I love it!
November 9, 2016

In General I've been a Costco fan for an very long time! This is where you can go and buy a lot of stuff for a cheap price, they have a food court with amazing food and I absolute love it. The Workers are very friendly! They deserve more than a 5 star!

Date of experience: November 7, 2016
GB
8 reviews
15 helpful votes
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You get some great deals, great quality products and usually with a good warranty and a no quibble return.
Same online purchases can't be picked up and returned to the Costco shops though.

Date of experience: November 7, 2016
Kentucky
8 reviews
4 helpful votes
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A go to place
November 6, 2016

Many positives; worth admission price; quality products, helpful staff

Date of experience: November 6, 2016
Tennessee
1 review
0 helpful votes
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Employees act like cops
November 4, 2016

Appalling offensive insulting coplike follow me around employees aren't cool nor professional. Ima 50 yr old highly educated person. Im so angry at being watched it ruins my time. Bardstown rd Louisville ky store-- losers. The $125 mbrshp wont b renewed. You have poor management

Date of experience: November 3, 2016
Canada
11 reviews
16 helpful votes
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One flaw
November 4, 2016

Of course the most important thing for us is the savings we realize shopping at Costco / the one flaw is that on occasion there will be an item that is a once only item never to be seen again - just like at the Dollar store / Dwight N.

Date of experience: November 3, 2016
Arizona
17 reviews
13 helpful votes
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Can't beat this store
November 1, 2016

I absolutely love this store. You can't beat the reasonable pricing and their return policy is awesome. We buy all of our meat here, it's amazing.
Congratulations to Costco for being our number 1 store!

Date of experience: October 30, 2016
South Carolina
2 reviews
2 helpful votes
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I ahve been shopping at Costco since the 90's so I have seen Costco go through a number of changes. Some of those are good and some not so good. Lately, I have noticed that at my regular store in Wilmington, NC, they seem to be intent on constantly moving things around. I am not sure why they have done this but it is annoying and frustrating to go look for things that have been in a particular location forever, now suddenly you have to walk all over the store. It's not easy finding store employees unless you walk to the front by the registers. The other thing I noticed about Costco is in the area of clothing. I remember back 15 years ago you could buy a Cutter and Buck shirt and it would be of the same quality as you would find in a Belk or Macy's. Now the name brands use thinner materials and they just look like the same quality you might find at a Walmart. Basically I have quit buying cloths there for this reason. It is also aggravating to have to show a card to get in but you can't make a purchase without one. The in bound control is useless and dumb. I understand why they have a outbound control but if I wanted to steal from them, I would not have too much problem doing it. I won't say how because it may give some people the idea and then suddenly people are walking out with goods. So enough of the negatives.
There are many places you can save money at Costco but you need to shop them like any other store. Some of the best deals are milk, the hot dog special in the food court, cereal, breads, organic Blue Agave sweetener, butter, the $5 broasted chicken is a nice quick pick up if you forgot to defrost something for dinner, and Kirkland batteries are just a few. Another nice perk is being able to buy prime cuts of beef. That is not available in most grocery stores. Gas is always the cheapest around at Costco. It is also very nice to get a check back from Costco once a year if you have an Executive membership. My last check was $187 and change.
Costco obviously has a winning business model and it is wildly popular for that reason.

Date of experience: October 28, 2016
Canada
8 reviews
14 helpful votes
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No deals, hassles to pay
October 21, 2016

NOT the great prices they used to have. Tried to add my student daughter who lives with me on another card and they wanted 2 bills under her name. All she has are e-bills (who gets regular mail these days?) and I pay the household bills anyway! Printed an email bill of her cell and after much fuss they finally gave her a membership card. Lousy attitude not to have an express land for few items... "we want you to buy more". Psshhh, how about I go to Walmart across the street then to buy less then 10 items at a better price?! Wont be renewing membership next year.

Date of experience: October 21, 2016
California
6 reviews
1 helpful vote
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Great values
October 22, 2016

Their house brand Kirkland is excellent. Everything of that brand that I've bought has been excellent from sneakers to peanut butter.

Date of experience: October 20, 2016
California
4 reviews
13 helpful votes
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Excellent
October 22, 2016

The only advice I have is if you get your tires done, make sure they tighten all the screws. I lost 10 nuts off my Lexus because they either didn't tighten them or tighten them at all. What a joke. I got to check my tire nuts now?

Date of experience: October 19, 2016
Virginia
8 reviews
5 helpful votes
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Member for years.
October 18, 2016

My husband and I have been members at Costco for a very long time. They are essential for getting toilet paper and paper towels for us.

Date of experience: October 18, 2016
California
4 reviews
0 helpful votes
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Awesome
October 19, 2016

Costco is awesome in prices when you have a big family here is where you want to shop. You will get your money worth.

Date of experience: October 17, 2016
New York
8 reviews
8 helpful votes
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Great store for prices more reasonably than what you'd get at, say, Whole Food, or even regular supermarkets. Its meats are really good; my husband gets all his steaks there. And its canned crabmeat prices beat just about anyone else's. It has lots of other stuff like electric toothbrushes and clothing and paper goods.
We use it as our go-to food department store.

Date of experience: October 13, 2016
Honduras
6 reviews
2 helpful votes
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Great Whole Sale Store
October 15, 2016

Costco its a great wholesale place to come for great merchandise. Its good for those business owners for Bakery's, Restaurants, Cafeteria, Bars Etc. they have great deals on whole sales its much cheaper than buying something one by one. They have allot of great things here T.vs, Cellphones, Dvd's, Radios, Furniture for your home. At very affordable prices they have allot of things at fine prices you wont be disappointed with the deals they have going on

Date of experience: October 13, 2016
Georgia
10 reviews
6 helpful votes
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Love costco! Their products are awesome and of course eat my pizza after the shopping is a must!

Date of experience: October 13, 2016
California
9 reviews
5 helpful votes
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Good Riddance
October 10, 2016

No longer paying to be treated like crap by spoiled employees, or run down by obnoxious crazy shoppers.
Anyone w/basic math skills knows you are not saving money by providing Costco storage for their excess and very perishable goods.

P.S. Trader Joes has samples that don't make you wanna wash your mouth out afterwards.

Date of experience: October 10, 2016
California
1 review
0 helpful votes
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Discrimination
October 5, 2016

I was shop at Costco in Sunnyvale, California location on October 3,2016. So I decided to order a large pizza to take home. The server was very rude to me. She handed me my pizza without giving me plate and small packages of cheese and pepper. So I asked her very politely for a plate. She simply told me that my order is ready and she walked back to the kitchen. While I waiting at the counter to speak to another server for a plate. A lady next to me who is Caucasian also ordered the same thing that I did and the server gave her plate and small packages of cheese and pepper without asking her did she or not. At that moment I realize that I was being discriminated. So I asked another server for a plate. She handed me my plate with an attitude. I'm very sad how I had been treated by Costco employees. I'm thinking not to renew my membership next year.

Date of experience: October 5, 2016
Maryland
6 reviews
3 helpful votes
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Costco is well worth the membership fee.The well-curated collection of consumer goods offered make this one of the first places I check when shopping.

Date of experience: September 29, 2016
Texas
20 reviews
14 helpful votes
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Good selections and prices
September 27, 2016

This is the "top drawer" of shopping clubs. They have EVERYTHING of quality plus some! Fantastic prices on most things!

Date of experience: September 26, 2016