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CostcoReviews 1,513

2.5

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Costco Reviews Summary

Costco enjoys a strong reputation for its high-quality products and value, particularly in bulk purchasing and its popular private label, Kirkland Signature. Customers appreciate the variety and affordability offered, especially in categories like groceries and electronics. However, significant concerns have emerged regarding customer service, particularly related to installation issues, delivery delays, and negative interactions with staff. Many customers express frustration with the handling of returns and the online shopping experience, leading to a perception that service quality may not align with the brand's overall value proposition. Balancing product excellence with improved customer support could enhance overall satisfaction.

This summary is generated by AI, based on text from customer reviews

service
301
value
260
shipping
194
returns
179
quality
223

We monitor reviews for authenticity

Iowa
6 reviews
2 helpful votes
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Prices are very good and the quality of their store brand is always excellent when tested by Consumers Reports magazine. Good to have independent verification of the quality of the products they market. No problems with exchanges or refunds in the few cases where that situation arises. Can't complain!

Date of experience: September 23, 2016
District of Columbia
26 reviews
11 helpful votes
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I ordered a bed and bedding and had it delivered to my house so I didn't need to load/unload from the car.

Date of experience: September 22, 2016
Washington
8 reviews
7 helpful votes
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Love Costco
September 22, 2016

I have ordered lots of things from Costco and have only had to return one item and I was given a full refund at the warehouse.

Date of experience: September 21, 2016
New Jersey
4 reviews
5 helpful votes
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Easy returns
September 22, 2016

I always shop Costco for big ticket items simply because of their return policy.

Date of experience: September 21, 2016
Georgia
7 reviews
18 helpful votes
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Car insurance
September 21, 2016

I saved a lot of money for the same coverage I had with a national insurer.

Date of experience: September 19, 2016
Colorado
3 reviews
4 helpful votes
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Love Costco
September 19, 2016

They have a great return policy. They have good quality products. Their sale people are friendly and hard working. This is the way stores should be! Kudos Costco!

Date of experience: September 18, 2016
Colorado
7 reviews
3 helpful votes
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Great place
September 19, 2016

Shop a lot and like finding things I could not find else where. The products are good the produce very good.

Date of experience: September 17, 2016
Athena D.
Michigan
20 reviews
42 helpful votes
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Great!
September 19, 2016

You have to have a membership ( it's a MUST if you want to shop there), but other than that, the prices are great and the place is huge!

Date of experience: September 17, 2016
California
6 reviews
11 helpful votes
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Excellent return policy and they buy quality stuff!

Date of experience: September 17, 2016
Florida
14 reviews
52 helpful votes
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Produt you can count on
September 8, 2016

Because they have such a great return policy they better quality merchandise. This does make their selection more limited but if you find in on COSTCO you know it is good at a reasonable price.

Date of experience: September 8, 2016
Canada
4 reviews
2 helpful votes
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Shopping made easy
September 5, 2016

To be able to shop using a motorised vehicle within a massive area is terrific. Almost everything one would ever need under the one roof helps enormously.

Date of experience: September 3, 2016
Colorado
1 review
0 helpful votes
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Thank you for contacting Costco.com

It is our mission to continually provide our members with quality goods and services at low warehouse prices. As a wholesale company already offering competitive prices at the point of purchase, Costco does not price match with other retailers.

We apologize for any inconvenience this may cause you.

Thank you,

Becky R.

Member Service Center
Costco Wholesale Corporation
Customer By Service Web
Was looking at one of your treadmills to buy.
Item #*******
This is the proform 800i treadmill. Saw it was $1099 at costco.
Looking around, it is way cheaper other places, in fact your about the highest around.

Walmart has it for $675
https://www.walmart.com/ip/FAST-TRACK-ProForm-Performance-800i-Treadmill/*******

Everywhere else is well under $1000.
So I have to think that the online price has to be a mistake.
I have never seen your price that much higher than even walmart.

I even looked up the price history and you used to sell it for $600.
Help me out here. Want to buy one but my membership isn't worth it if the price is so much higher.

Let me know.

Date of experience: September 2, 2016
District of Columbia
3 reviews
0 helpful votes
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I find Costco to be one of the few grocery stores that provides provides both great products and customer service. They do a great job with handling large number of customers and I can always get in and out in 10 minutes on the days that I need to.

Date of experience: September 1, 2016
Pennsylvania
3 reviews
0 helpful votes
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If you can find one that has gas, worth the membership as you save on gas also.

Date of experience: August 31, 2016
Canada
9 reviews
6 helpful votes
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Amazing!
September 1, 2016

Being a family of 4, it is really expensive to just go for groceries at regular stores, so Costco is the saver. Now i can actually buy all i need for the month and more in just one trip and spending way less money than what i was used to. Thank you Costco!

Date of experience: August 31, 2016
California
1 review
0 helpful votes
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Why would anyone want Costco for anything of the so called fresh foods they promote and sell. Costco continues to sell carcinogenic treated foods.
Costco sells Propylene Oxide treated foods that are known carcinogens to humans. Banned in even lesser developed countries.
Unforgiveable.

Date of experience: August 30, 2016
California
6 reviews
14 helpful votes
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I've bought big and little items off of this site, everything from a Wallbed to exercise equipment. I've been happy with what I've received but if I have a problem, back it goes to the store with no hassles. Other stores should treat their customers as well.

Date of experience: August 29, 2016
California
2 reviews
6 helpful votes
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Once a week
August 29, 2016

Try to by the least possible as it can be very expensive.

Date of experience: August 28, 2016
New York
2 reviews
19 helpful votes
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Amazing savings especially for big families deals are great!

Date of experience: August 28, 2016
Virginia
2 reviews
3 helpful votes
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Costco is rated one of the top employers in the US. They pay a living wage, have great benefits for their employees so they don't have to be on welfare (ehemm Wal-Mart...). They save us a lot of money! Thousands of dollars per year saved and we eat all organic all natural everything! Thanks Costco! We heart you!

Date of experience: August 26, 2016