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Costco Reviews Summary
Costco enjoys a strong reputation for its high-quality products and value, particularly in bulk purchasing and its popular private label, Kirkland Signature. Customers appreciate the variety and affordability offered, especially in categories like groceries and electronics. However, significant concerns have emerged regarding customer service, particularly related to installation issues, delivery delays, and negative interactions with staff. Many customers express frustration with the handling of returns and the online shopping experience, leading to a perception that service quality may not align with the brand's overall value proposition. Balancing product excellence with improved customer support could enhance overall satisfaction.
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Awesome products
Always check price and against quantity
The Kirkland Costco brand is very high end.
Stores are always clean and well run
Check out is smooth even when long lines
Just because they have great prices on some items don't believe that they are all better then you can find elsewhere.
Be a smart comparison shopper and you'll be rewarded and get the best prices you want!
I love online Costco shopping. So consistent and easy to return things. You just can't go wrong shopping here.
I'm not a big fan of big corporation but I have to confess Costco has a different story. I like the quality of products and you get what you pay for.
For those bigger items they ship to your door - great service. Good price as usual and no worry of how to have items delivered to my home. Great job!
Had difficulty with online order, was delivered to the wrong address twice! However, COSTCO Customer service took care of all, and I got the order within two weeks. They took care of the shipping, credits, and all other issues.
I will use them again! GREAT SERVICE!
I like to shop at costco wholesale, good products in family pack, but I do find some products available online a bit expensive.
My wife calls me Dr. Excess
Costco is perfect for me
Buy largest quantity of items
Lower to Reasonable prices
Excellent customer service/ return policy
Going to Costco is an adventure each time. You find great deals, really cool products and the best folks in the world work there they become your friends and it is always a pleasure when a return is needed.
I always find so much every time a go to Costco! Everything from food to furniture. Also, I love the free food samples to try!
When i need to buy in bulk, Costco ain't no joke, such a large inventory and really good prices.
MANAGERS AND CORP DON'T CARE! They allow rude and unprofessional people to work in departments where their employees constantly interact with customers, this is a big problem in the return department.
About a year ago, I had an issue with this store. After my complaint, this employee and a "supervisor" mocked me because I had complained about their prior rudeness. I called Corp but Corp showed how much they care about their customers because these women are still in the same department. What's worse, these bullies now have other, rotten employees who follow their unprofessional example.
Yesterday at this store, Twyla S. Was lecturing me about returning an item. I had purchased 2 of the same items in the same week, but had paid an extra $3 on one item. I decided to return the one I paid more. I had my receipt and the item was unopened. After my transaction, I asked the manager about the return policy and the managers did not agree with what Twyla S. Told me, yet they didn't inquire further into the situation.
After 18 years of membership, I am considering to cancel it. Do I really want to pay $110 in exchange for nasty service? All I ask is that I receive decent service with respect, nothing more than that. COSTCO, you need to consult with those who train Nordstrom and the Dollar store employees. It's unbelievable that a high and low-end store treats their customers with a better attitude and service than your company does - without paying a membership fee.
I strongly believe these employees have a problem with me because I don't let anyone walk over me. It seems like the problem these fools have with me is that I know what is right and don't allow anyone to mistreat me.
Even though we are not a large family the savings you get@ Costco are amazing. Food is always fresh and quality excellent. Variety of items always changing and extensive. Return policy unequaled.
Good customer service and quality merchandise at affordable prices.
Got charged twice for membership plus computer cut off my 2% rewards. Horrible customer service! HORRIBLE! NO CARE FOR THEIR CUSTOMERS! Representative kicked me to the supervisor. Supervisor kicked me to the Costco store. Costco store put me on hold for forever... Finally, issue was resolved. But... no apology, no compensation. I am very disappointed.
You get great quality, and fabulous prices. They stand behind their merchandise.
Best prices on merchandise you can touch, feel and pick up same day, especially if cannot wait to get the product /merchandise and use it the same day! Beats online shopping by a long shot. Thanks Costco you saved me from being the Grinch who stole Christmas to being the best Santa Claus ever! Thanks for having everything I needed for last minute Christmas shopping including the food and pies, where would I be without you!
We buy all our bulk items here like paper goods and meat
Great selection and price. Staff are helpful and friendly.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members