Cool Frames

The glasses I purchased give me a headache and it's because the progressive piece at the bottom of the lenses is too narrow. You wanted me to return them to have them checked (WHICH WOULD HAVE COSTED ME MORE MONEY). Then you wanted me to take them to an optometrist to have them checked (WHICH WOULD HAVE COSTED MORE MONEY). At the end of the day I figured it out myself. At the end of the day you don't even offer a wider option on your site so there is literally nothing that could have been done. WILL NEVER PURCHASE GLASSES FROM THIS SITE AGAIN.

I went to coolframes.ca (what I thought was a Canadian site) to order glasses. During payment it was noted that there would be no delivery charge, and I paid up front. When the glasses were delivered, I was informed that because they were shipped internationally, I would need to pay an additional $90 for the customs fee. This was entirely unexpected as I was under the impression the glasses would be manufactured in Canada. Upon contacting the delivery company, I was told that Cool Frames would have needed to use a different delivery service to avoid the charges. When I talked to them about it, they told me there was nothing they could do. I would not order here again.

I ordered frames with prescription lenses. Multiple issues and unhelpful customer service that I've called multiple times now. First, they have a misleading lens ordering process where by they don't tell you how long it might take up front (it lets you pick fast delivery 1-2 days for $9.99 but that's "after the lenses are made" (which can be 10-14 business days) but that is only shared after you have paid and in the order confirmation email. Secondly, it lets you pick blue light protection as an option (for no $s mentioned) when building your lens but it doesn't add it "unless you pick an "optional" upgrade" later for $149. Why give option earlier and then say it's optional?
After I called them to cancel the lens due to above issues, they wouldn't and shipped it to me regardless. The lenses are also blurry and not usable.
I've called them again and still no resolution. Can't get to a supervisor either. Not a clean business (misleading).

I placed an order with CoolFrames on December 3rd for a frame and prescription lenses for my child. At first, I received confirmation and a follow-up stating that the frame would arrive from the manufacturer in 3–5 business days. After waiting far too long without any update, I called on December 16th, only to learn that the manufacturer hadn't even sent the frame. Now they claim they won't have it until December 27th—well past the promised timeline. No proactive communication, no transparency, and no real effort to make things right.

As a result, my child has been left without proper glasses for more than a month. This situation goes completely against their stated delivery times and raises serious concerns about their reliability. I will be canceling my order and requesting a full refund. Once the refund process is complete, I will update this review to share my experience with how CoolFrames handles returns and reimbursements. For now, I can't trust this company and will be taking my business elsewhere.

Great experience overall. Good price and excellent selection

It was great. It was genuine. Everything was perfect. I found you guys on google and the glasses were on sale so I purchased them. Thank you very much.

Prix en argent canadien
PROBLEME IL DISNET PAS DE FRAIS VOER 50$ =faux
Ils disent ajuste les prix + faux aussi
Il me promette un remboursement = il ne l ont jamais fait!

Photo de la co petition 111$ au lieu de 209$

Received my frames they are so nice the colour is better than what I thought they would look like. They are super light and on the smaller size because I have a strong prescription so they are perfect for me.
Thanks
Linda

I'm planning to go ahead and place my order soon. I had a wonderful experience with the website - the navigation was smooth, the product descriptions were very helpful, and the checkout process was hassle-free. I'm looking forward to making my purchase.

I ordered a cute set of glasses during the website's July 4th sale event. I was very please with the price and expected a slower turnaround because of the holiday. As 3 weeks went by and I kept checking on the status it never changed. Week 4 I called customer service and found out that the lenses were defective and they had to be reordered. No problem, but updating the order status would have been very helpful.

It took more than 3 weeks to receive my order. I've found other on line eye glass providers whose turn around time is much quicker. Having said that the glasses fit well and are perfect for reading and distance.

I selected glasses that just don't fit. My account is not attached to my past orders. Emailing is a waste also. Long wait times for Phone calls. X4. Told one thing on phone but they don't send link, or info is completely wrong. I cannot get credit for a purchase that is not on my account. Frustrated is putting it mildly. Third purchase through them no problem with the other two. Probably will be my last unless someone actually helps me get this resolved

Be sure not to hesitate to return frames if they don't work for you. The timeframe to return is within 14 days of the delivery date. We missed this window by 3 days and now are stuck with two pairs that we will never use.

I received my order on Aug 15, so it took a while to arrive in Canada. I ordered on July 24 and I am a first time customer and didn't know anyone who had ordered from this company. I was a bit nervous, so I just got the frames without the prescription. I love them! I might be more daring and get a prescription next time.

Very poor customer service! Asking me the size when I already stated it in caps. Despite having no virtual try on they will charge you 20% restocking fee. The frame I ordered was too short and hurt my ears. The customer support takes a long time to respond and resolve issues.

I received the glasses I ordered today. First time ordering from Cool Frames. Took a little long, 3 1/2 weeks for them to ship but I'm very happy with the product. Ordered 10% gradient brown tint lenses. They're exactly what I wanted.

I have purchased a total of three pair of glasses from this brand and guess what all three are still in great condition if your looking for quality durability and a low price, this is the place to go!

5 months. It took 5 months and 3 pairs of glasses from when I ordered to now having wearable glasses. The other lenses arrived with terrible scratches like they polish them with sandpaper or something! Ugh, and the absolute worst customer service. They reply to an average of maybe every third email and do not even try to make matters right. With so many other online eyeglass companies to choose from, do yourself a favor and keep scrolling.