Coffe ItaliaReviews 95

Hi Marco,
Just like to say thank you.
My Bezzera duo and Mazza grinder arrived on Thursday a day earlier than expected.
I have set them up and both machines working perfectly serving up super Espresso and latte (Love them).
I hope to keep both machines for the next few years but when I am ready for an upgrade I will not hesitate to contact you again.
Great recommendation choices and a super fast delivery, along with a great shopping experience and the best prices on the net.
Many thanks,
Tony.

I ordered a Rancilio Silvia V5 at the end of November. This arrived from Italy about a week later, complete with conversion plug. I now understand that this was, in fact, the V6 (the newest version), although I'm afraid that I am unaware of the difference between the V5 and V6.
Having said a fond farewell to my original Gaggia Classic which had just got beyond economical repair, I can confirm that the Silvia is a worthy replacement and produces a superior brew. It took a few weeks to get the machine run in, but it now consistently produces a good crema, even on the first pull. The milk steamer is amazing, and the steamed milk follows the coffee down the cup, with a wonderful texture.
I imagine that this machine will get even better over time; I am very pleased with my purchase.

I wanted to buy a high range coffee grinder and espresso maker for a long time. Caffee Italia had the perfect offer (have a look yourself at the "SET" offers on their web for some awesome combinations of grinder+espresso machine at the best prices, and you'll see why I've chosen them) Best part of all was that they sent me an updated, newer, version of the machine i bought... at the same price. Bravo Caffee Italia and thanks a lot!

La Pavoni Europiccola Coffee Machine and Rancilio Rocky Grinder

I ordered from the Cafe Italia website because it was the best price I could find. I read the online reviews after I placed the order and I was concerned about the negative feedback but needn't have worried. I called the UK number and was much happier once I had spoken to Marco. Marco explained that the machines would be shipped from Italy and supplied with UK plug adaptors.

My delivery was shipped by FedEx I received notification with a tracking number and the machines arrived in 7 days exactly as Marco said they would.

Unfortunately I have had a couple of issues but Marco and Matteo have been excellent. They responded quickly and both were polite and very helpful. In fact, I now have a good rapport with Marco and he included a bag of coffee beans and a beautiful wood tamper free of charge.

The bean hopper on the grinder was broken in transit and Marco arranged a replacement which was delivered quickly and was easy to fit.

I had an issue with the coffee machine not reaching temperature and it let off steam constantly. Matteo told me how to resolve the issue, it was simply caused by manufacturing dust in the pressure release valve. In fact I sent an email at 9.45pm and received a response from Matteo 10 minutes later explaining what the problem was and how to resolve it. That's pretty good service in my opinion. I'm not sure these guys ever stop working, I've had responses during the day and late into the evening! Marco has always answered my calls or called me back very quickly.

The UK address on their website is actually for A E Stanton, a service centre that they use. This is confusing, the website could be a little clearer. Personally I had no issue with this or the plug adaptors. I can easily fit a UK plug to the machines should I feel the need.

In summary, a big thank you to Marco and Matteo, they have been friendly and resolved my issues quickly. The machines were a great price and the free coffee and tamper were an additional bonus.

I bought a Gaggia Babila Espresso machine along with a bag of Caffè Italia coffee beans. The shipment is really fast and I was able to get my items within a week, given it's from United Kingdom to Denmark.

The machine is great and I have since drunk at least three cups of latte or cappuccino per day:-) and the beans are very fresh with a lot of crema.
I would definitely recommend Caffè Italia for anyone who is either just getting into espresso and not satisfied with milky drink at chain coffee shop to coffee connoisseurs. They have complete lineup of machines ranging from very decent low end ones for starters to high end presumer, commercial ones, accessories and coffee beans.

If you want complete ignorance this is a 5 star company, if you like dealing with arrogant people this gets 5 stars again, if you like to purchase items then don't need assistance if something is wrong then this outfit gets top marks streets above the rest. If you like ringing up to get problems sorted and like the idea of a person putting the phone down then this is the company to deal with. Please be aware DESPITE WHAT IT SAYS ON THE WEBSITE AND MY ORDER I got a European machine with a European plug NOT to quote 'Products will be supplied with the proper country plug' - this is a lie you get a travel adapter with it which isn't what is stated. Those of you having difficulty with this company just simply contact your payment issuer and request a chargeback for the payment on whatever grounds of the distance selling regulations is applicable to your case. People reading these bad reviews need to think twice before wasting time with this outfit who clearly operate in Italy/Spain despite giving the impression with the UK website & phone number they are in the UK. They may be a few pounds cheaper but you will lose out far more in the long run should you need to resolve an issue, I made a mistake but fortunately he will be on the end of chargeback very soon thanks to my credit card issuer, never ever again, if I could give it zero stars I would, worst ever retail experience I could imagine. You will get more cooperation from a Goldfish.

I've ordered a gaggia classic coffee machine. After recieving the order and following instruction I found the pump would not prime.

After trying common fixes for this I contacted the customer help phone number. I have only recieved rude and unhelpful advice on this number. I have now spoken on the phone to this contact four times, each time with him hanging up on me whilst im still trying to talk with him.On one call they offered me a free repair and was directed to speak to their customer helpline. I would have been happy to receive this, but speaking to the customer help email has also been massive waste of time. I've explained that I have been directed there to get a repair but I am still in the cycle of them giving me simple advise on fixing the machine, which i tried last week.

After all this fiasco i found the same machine for £40 more at house of fraser. I should have got my machine from there to save myself the hassle.

Also machine was shipped with a Europeon kettle lead. Not a big deal but not as advertised.

I'm currently trying to get a refund. Wish me good luck.

I got no response from coffee italia by email
They answered phone for first call only with complaints only by email
I tried email many times with no response
Gaggia only directed me back to coffee italia
I had to pay About £100 inccuding first postage's charge
Machine cost me £50 more ioverall than buying from gagggiauk who were excellent in repairing it