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Coffe Italia Reviews Summary
Coffe Italia has a rating of 2.4 stars from 95 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Coffe Italia most frequently mention customer service and credit card. Coffe Italia ranks 8th among Coffee sites.
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As I live in the Canary Islands and some suppliers do not have deliveries to the islands, I have to make sure through several emails that Caffe Italia was able to deliver the coffee maker I desire, and in the service I received by this company was excellent all the time, getting my product in time as promised.
Gaggia babila, what a machine, fabulous and the service from cafe Italia was brilliant
I would highly recommend this machine and this company, it was perfect from start to finish, buy the babila
After checking out reviews we settled on the Rancilio Silvia V6. Received excellent service from the get-go with Mateo from New Caffe Italia keeping us informed every step of the way with trackable delivery from DHL. Since its arrival, we've been most impressed with our Rancilio and feel it lives up to its reputation. Love the quality of the coffee produced. Worth watching Youtube videos to familiarise and perfect the coffee making.
On 16/07/2020 I ordered BEZZERA MITICA S MN CAFFÈ ITALIA KIT EDITION 2 from coffeeitalia.co.uk
The order was dispatched on 22/07/2020 from Italy. I received it on 24/07/2020.
Yes it came with European plug which is not a big deal for me. The machine was tested before shipping and the test results was included in the box. The package was in factory condition and I believe I received authentic new machine.
During the order stage the website did not give me the order status; however; MATTEO from customer support was very helpful in providing the order status by email.
Before I placed my order there were couple of emails with customer support and MATTEO was replying and I got expert advice from him.
In my first use of the machine I faced some difficulties and for a while and from the reviews I read here; I thought there are problems with the machine. However; after reading the manual and some google search I figured out that I was wrong.
I recommend the troubleshooting page in the following website for anyone new to espresso machine: finecoffeecompany.com
The Kit Edition 2:
I think the accessories included in the kit worth the price and it is a bargain.
Overall:
I was lucky to deal with coffeeitalia.co.uk and highly recommend there service.
Brilliant service all round, a slight delay on dispatch, but worth the wait, shop with confidence! A+++
I bought an expensive La Pavoni coffee machine at the end of May 2020, which arrived faulty. The most rude person on customer service, which seemed to be Italian and not event picking up the phone, unless you send a web form, 5 emails and daily Facebook messages, told me to send it to a physical address in London, when I asked for a refund or replacement. I soon realized that wasn't a return address, but a La Pavoni service center. After foolishly believing he'll pay the shipping, I did as he advised and I sent it to London for servicing and the coffee machine came back with the same fault!
Countless attempts to speak with him, calling the phone number mentioned on the UK website, which he doesn't pick up anymore and no email replies to my refund request.
Do't waist your money on this scam shop! Terrible experience, faulty coffee machine and a lot of money wasted!
Machine has an electrical fault, within 5 months it is now useless. Despite the 2-year warranty, the company will only replace within one week. Do not buy from Caffe Italia.
La Piccola Sara Vapore - it's arrived!
My husband is absolutely delighted with his new coffee machine - it's working well!
We are so grateful to you for sorting this all out - I know it's been a total drama but we got there in the end!
Thank you, thank you, thank you!
I could call them even when it was not their working hours they would answer. I had few questions and they were always eager to help and answer them. As well they helped me with the choice and now im really happy with products i bought.
Perfect service all the way, professional, fast, courteous and the shipment arrived after just a few days from ordering and packed very well so that it arrived in excellent condition. Thank you Matteo for being so professional.
Very kind, quick maintenance assistance. I asked them to help me in descaling the coffee machine and I received a helpful and quick reply on how to proceed. Really appreciated their service.
All of my questions were answered promptly and ordering was easy. It arrived inside the estimated delivery time. Thank you.
Best quality service ever. Receive my order in few days around the world. Trusted website. Highly recommend
I ordered Lelita Anita pl042 temd coffee machine, I was pleasantly surprised by the receptivity shown by Mateo during delivery, I received the order quickly in the Republic of MOLDOVA, of a very good quality at a good price! I recommend this service for those who want an excellent coffee machine!
Over the past five years I have ordered five of these machines, one for our own family, one each for our two sons who live and work away from home and in the past month, two more, as a very special gift for friends. Each time delivery and communication have been exceptional. Café Italia provides superb customer service. The Gaggia Brera coffee machine is of very high quality, at an exceptionally reasonable price. It is incredibly easy to use and is virtually maintenance free. In my opinion it is one of the best coffee machines on the market for home use where you can enjoy high-quality, high-end barista coffee in the comforts of your own home.
From time of purchase to delivery was 3 weeks. This time is insignificant when compared to how long I hope to have the machine! I also had some initial technical issues with an airlock (common in brand new machines) which I called Matteo and he sent me some simple instructions on youtube which helped.
I definitely recommend Caffe Italia to anyone looking for a legit quality Italian espresso machine.
Deserves ZERO stars.
Ordered a Quick Mill Alexia Evo (Plus a host of other equipment over £1200) on the 28th April and have heard nothing since.
Had one email response saying my machine would arrive Tuesday this week... it hasn't and I've had no correspondance since.
REFUSED to provide me with a tracking number or any confirmation that my order has even been dispatched after asking 4 times.
As far as I'm concerned this is a fraudulent company.
NO ORDERS ARE POSTED FROM LONDON WAREHOUSE as they have stated on their website.
Barefaced liars - I'll be proceeding with a chargeback via my bank and raising this with trading standards.
100% avoid at all cost.
Managed to get Matteo on the phone, made him aware I was reversing charges if he doesn't provide me my tracking number immediately, said he was busy and disrupting his work and hung up on me, empty promises yet again as still NOT BEEN PROVIDED tracking number or proof of dispatch in 2 weeks since ordering.
Due to the current situation with the virus there was a small delay in delivery. Mails were always answered quickly and friendly. Coffee machine was finally delivered as described and the coffee now tastes much better than before.
My experience of the company was exceptional with great customer service.
They were quick to respond with good advise
And in spite of Covid 19 their supply chain management was extremely efficient.
Not only are they much cheaper than anyone else, but their service was fast, friendly and efficient. I couldn't recommend them too highly. I couldn't post a photo because it was a present for my daughter and she lives on the other side of London
From the business
Caff̬ Italia offers a premium range of coffee makers and grinders for your best coffee. Discover our great selection: over 2000 different coffee machines and grinders.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
This customer is not aware the meaning of warranty: "Warranty" means manufacture defectiveness of parts, for instance it's a valve is broken or leakage due a bad assembly of the product this does not means free product replacing after 5 months, in this case product can only be inspected under warranty terms and repaired but not replaced for a brand new one.