Coffe ItaliaReviews 95

I have just received my Bezzera Unica PID espresso machine today- it is beautiful, I can't wait to start using it! Excellent service, fast delivery (within 3 business days) and answered all of my queries within a timely manner. Would definitely recommend!

I purchased a Gaggia Classic Pro with Caffe Italia in November 2020. I reported an issue with the portafilter within three days of receiving the product but was told that this would fix itself over time. Two months later the issue has worsened and I cannot use the machine at all. I have emailed and called Caffe Italia many many times since mid-December. Barbara from customer service keeps promising to get the technical team to call me but still no-one has bothered to contact me. I am appalled that my complaints continue to go unanswered and that the machine has not been fixed or replaced. Please avoid this company so you do not experience the same issues.

Order #UK*******

Gaggia Brera - ordered 23rd October 2020, received 29th October and was faulty.
Next day rang and was told (by very brusk man) to send an email. Sent email and video and asked for a replacement. Got back an email saying there was metal in the grinder and they attached a video on how to take the machine apart and fix it myself.
Rang Gaggia UK who were lovely and provided me with a letter saying they advised not to touch it as this would invalidate the warranty.
Then asked for money back as Cafè Italia's advice was so bad I was feeling really uneasy about the whole thing but specifically the advice to fix a new machine myself.
Eventually they paid for it to go back but said I had to wait for a report before I would get my money. Then they said they had fixed it and would be sending it back to me. I refused this and kept asking for my money back. Eventually I had to contact Amazon Pay (my method of payment thankfully) who within a few hours got them to agree to a refund. BUT they only gave me part of it and said they were keeping the rest (£67) to cover the cost of repairing it. Amazon Pay again were great and got the, to give me the rest of my money back.
This was such a stressful experience and totally took the pleasure of buying a bean to cup machine. Have gone back to my pod machine for now.
In my opinion they should be pulled up for this behaviour, from reading other reviews here it appears I am not alone I'm having a bad experience.

We were searching for the best espresso coffee machine on the internet and found COFFE CULT.
My husband established contact with Mateo and decided to buy a Bezzera Mitica S MN espresso coffee machine and a CEADO E6P automatic coffee grinder together with other related accessories.
We were very excited, however I made a big mistake with the payment and accidentally transfer two times the total cost from my bank account.
I called Mateo to let him know the double payment I made and he made me sure that I will get back the extra money I paid.
Giada was taking over our order and handling everything with us. After few days our extra paid money was in our bank account.
We very much enjoy the good service and professionalism from Coffee Cult-Caffe Italia sales persons Mateo and Giada. I must mention t

I have waited weeks upon weeks upon weeks and I am still waiting - the current issue though is now their shipping partner.

The entire experience has not been good, every single step of the process in making a purchase with coffeeitalia.co.uk has been painfully slow - it takes days for them to respond after they take your money. I feel they don't treat you like a customer but like someone to take advantage of. They sell very expensive equipment but have customer service that is worse than what you would expect in a dollar store in the US. I wish I went with a competitor and until I ever receive my purchase I have this sinking feeling in my stomach I made a terrible decision to go with them. I can't even fathom if there is an issue with my order - what will I do - it doesn't matter they offer any warranty because it doesn't seem they even care to respond to customers after you hand over your money. Furthermore their "Prime Delivery" for £9 an item seems to simply be a fraud - it doesn't do anything they will surely ship your order the cheapest slowest way possible.

At the end of the day you spend a lot of money on an espresso machine and will wait up to a month with little information and little contact - if you want to risk your money then go ahead but I hated this experience and I'm still in the middle of it waiting. I didn't check the mountain of negative reviews here first and I should have, their competitors don't seem to have the same problems.

"Great service and very helpful team (both Vanessa and Marco). They solved a shortage problem literally within 2 days and I had my goods promptly (I know that the team tried to have everything in Athens by Thursday the 29th and they succeeded!). Great service and will be my source for coffee technical equipment from now onwards. The bonus is also that my beautiful shiny inox Bezzera BZ10 is also very "fresh" since it was produced late September 2020 as the quality control indicates. I would also like to point out that the packaging was fantastic (box in a box and airbags) and as a result, the original packaging came perfect, with the Bezzera logo (biscione) in perfect condition!"

Will happily update this review depending on how the support process goes - but my first experience hasn't been ideal. It took a little longer for the tracking info to be sent onto me than I was expecting, assumed it would be an automatic process, but had to ask for details - not a massive issue, but I though this was coming from within the UK - not a deal breaker but just a little conflicting.

Finally arrived (ordered 9th Oct) on the 20th. Sadly the hopper is cracked quite severely and has an EU plug (not UK) - this is a £240 grinder so not really the welcome I was expecting! While I can arrange parts and fixes if required (awaiting what happens next) not the out of box I was experience and sadly means a quite a bit more waiting!

Hopefully the customer service can deal with this - and I will update this accordingly, but not overly happy to begin.