Gwynnie Bee enjoys a generally favorable reputation among customers who appreciate the variety and quality of clothing, as well as the convenience of a rental model that allows for frequent wardrobe changes without significant financial commitment. Many users highlight the positive impact on their confidence and style exploration. However, concerns about slow shipping times, limited inventory, and challenges with cancelling subscriptions have been frequently mentioned. Additionally, customers have expressed frustration over unexpected charges and a lack of responsive support during issues. Overall, while the service has its strengths, addressing operational inefficiencies could enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Nice clothing and it is great way to shop. Only draw back is it take a week to get you a new piece. So a month membership doesn't give you many pieces.
I could not be happier with my Gwynnie Bee experience. Before signing up I was constantly stressed about what to wear each day and generally feeling frumpy and too overweight to be attractive. Now I have beautiful clothes that fit me perfectly all the time. My coworkers love to see what new outfit I'll have on next and I get compliments from all kinds of people ALL the time. It's also a blast trying new things risk free and getting to keep what I love. Not only has my wardrobe improved, but my confidence has as well. Gwynnie Bee is one of the best things I've done for myself in a long time.
I enjoy receiving a new box for Gwynnie Bee every time. The fit is always spot on. Only drawback is the prices when you want to buy an outfit. I would've brought a few of the dresses but it was above $50. Which is not a good bargain to me.
I love being able to try out so many different clothes and being able to greatly expand my wardrobe without paying a fortune. I have also had good experiences with their customer service representatives.
Love the amount of options there are! I can switch it up from skirts to shirts! Very affordable and not obligated to buy anything!
I absolutely love! So fun getting different clothes. Super easy and fast. Life changer, financially life changing as well.
With quality and prices my satisfaction level is a hit or a miss on most items. I either love the item but the price point isn't there. Or the quality of the item could be better. Even with sizes it's a hit or a miss. Great concept and hoping for more hits.
Love the excellent service and all the beautiful dress that you have. Also thanks for the sales in the clothes that let us to have a great clothes for less.
As someone who hates shopping but loves clothes, Gwynnie Bee has changed the game. I love being able to fill my closet, getting the new box and always having a variety of options! This is the best subscription ever!
The service is good in theory. However there are certain things I want for a specific event, but even though they're marked as priority I don't receive them when I want them. I understand it's impossible to give everyone exactly what they want every box, but it makes this service pretty useless for me. It also is more than I'd spend on new clothes in a year.
I contacted Gwynnie Bee several times to request that a specific Customer Review be removed due to being sizeist, ageist and ableist. In response, I received a condescending "form letter" email about the importance of customers posting their opinions. Wow. I further pursued the issue, and was ignored. There are far more tolerant, empowering and sensitive companies to do business with. I have no patience for one that defends hateful language on their site. Also, your service is ridiculously unreliable. I rarely receive items that I prioritized and that's very frustrating. Your selection in plus sizes is limited, but I'm not surprised by that, given the response (or lack thereof) that I received when I tried to address the offensive reviews. I'm planning to cancel my subscription. I don't patronize companies that promote prejudice and can't provide quality service.
I signed up and shortly realized it wasn't for me. I called to cancel and they persuaded me to try it for a little longer. Then I forgot about it and have wound up being billed for far too long. I should have cancelled. Have wasted a lot of money.
I'm very frustrated when I pay Up to $200 a month for this service and have to go 4-5 days without any new clothing to wear. GB needs to work on getting shipments out faster and taking into account processing and shipping times. I would've kept my higher plan if this had been done but I was Still receiving shipments slower. Besides this important issue, I am Pleased with the app and variety of styles and sizes that are a available from GB.
I thought I was starting a trial. They automatically charged my card after the trial was supposed to be free. The card that they wanted was just to pre-authorize. I log into my bank because I got an alert they charged my card. It caused me to be overdrawn and I tried to contact them immediately I get a response stating they didn't charge my card so I did a screenshot of my bank account send it right back now they're telling me it'll be 48 hours before it's resolved. So are they going to pay two more days of overdraft plus the one I already have? It's the only response I can get from them this is the worst subscription company I have ever dealt with
I gave Gwynnie Bee a try hoping it would give me a more varied Wardrobe and in that regard it was fun to try things I might not normally purchase, however if you did like an item the cost to purchase was simply too expensive. First you pay the monthly fee and then you pay more than retail for a used item? I fell in love with a Donna Morgan dress. Gwynnie Bee wanted me to pay $70 (after paying them $69 just to give it a try). It's a USED dress ya'll. I found the same dress at Nordstrom Rack for $39.97 and it wasn't used. Same thing happened with a Lucky Brand shirt. I found it new at Steinmart for less than GB wanted for used.? Seriously, GB, what's up with the prices for used clothing? That was when I decided I could take my $69 to my favorite designer discount stores and purchase items rather than paying Gwynnie Bee for the privilege of trying them on and excessively more if I wanted to keep an item.
Almost a year after my wife cancelled, they are still hitting my credit card. No matter what you do they won't stop trying to get another 75 bucks a month out of you.
I had been a fan of Gwynnie Bee, but they have been an utter disappointment this holiday season. Like a lot of people, I have a Christmas party every day of this week. I knew holiday party week was coming, so I returned my last items early (Dec. 10&11). It's now Dec. 19th. I have not received a new shipment, nor has a the next shipment shipped out. With the weekend and holiday coming up, I think it is realistic to guess that I will not have had a Gwynnie Bee item in hand from Dec. 11 until Dec. 26 (or later!). That is, literally, the two weeks of the year when this service should provide the most value. Total disappointment.
Epic failure for holiday dresses.
These guys are jerks. Once they have your bank account info they just take your money reguardless whether you cancelled your subscription. Their policy is they do not under any circumstance do they do refunds. This company has really crappy one sided business practices. Beware!
One more thing i tried to leave a review and only found glowing reviews unless you specifically search for bad reviews. Obviously they dont want some of us to be heard... Isnt that kind of content control untruthful?
I could hardly find anything that I liked in my size. I usually like more minimalist pieces in distinctive neutrals (i. E., not all black). Most of what was available were floral print dresses that were much too young for me - also, I rarely wear dresses. Also, the mobil site was really glitchy. It was slow to load and I would be directed to items that I hadn't clicked on. After several hours of trying to find stuff I even wanted to look at more closely, then being misdirected to items I didn't like, I gave up and canceled my trial membership.
Answer: You have to re-add them, but there is a "history" section that keeps track of your items so they are easier to find.
Answer: The clothes are cleaned and then sent out to the next person who requested that item in that size. After a period of time (not sure how long) the clothes are put into their for sale section of the site. I've purchased several items after wearing them at incredible savings.
Answer: They are used but have been laundered - you have no need to do that unless you wish to do so. Also they are usually in excellent shape. If you ever receive anything that isn't, make sure you let them know so they can pull it from their inventory.
Answer: Hi Tara - Everyone experiences the service differently. I think the best thing is to judge for yourself. We offer a 30 day free trial, which allows you to do just that. Before joining you can check out our FAQs & browse the collection. If you have any questions, please contact us at gwynnie@gwynniebee.com or 855-GWYNNIE
Answer: It means they will upgrade your items by 1 for the life of your plan. If you sign up for 5 items, and stay with 5 items, you will get 1 free upgrade meaning you will get 6 items. If you change your plan later however, that free upgrade could go away. SandieB
Answer: Hello Susan, Thanks for your interest in our service. Yes, our's is a garment rental service, with the most popular plan of (2 garments out at a time), priced at $68 + taxes per 30-day billing cycle. Those on the 2-item plan usually receive 6-8 garments per month depending on how fast they return them. Speaking of which, you may keep the garments with you as long as you need, before returning them in exchange for another garment/s. When you're ready to receive another garment - we have a "Return Notification" feature where you can give us a heads-up that items are on their way back to us and we can start processing your next package. Our average turnaround time is 4-7 days depending on if you use our return notification feature & where you live. The return notification feature lets you tell us when you're returning an item, so we do not wait to physically receive it & can start processing your replacement within an hour of clicking. Importantly, should you like to purchase any garment you receive as part of your rental shipment you can do so easily, and that too, at generously discounted prices. I hope this helps. Best, Gwynnie
Answer: Good evening Missy, Thanks for your question. While we do have a curated collection of items for members under 5'3, at the moment we do not carry a size 16P. We are sorry for the inconvenience. However, please check our collection from time to time, for garments which you may find suitable in your style and also, in your size :). Here's a link to our available collection: https://closet.gwynniebee.com/a/clothing/body-shape-short-styles Missy, I do hope this information is helpful. Please feel free to write for any questions at gwynnie@gwynniebee.com. Our very best, Gwynnie.
Answer: Suzanne, Items process in 2-3 days and then ship via USPS Priority Mail. Those on the 3-item plan usually receive 9-12 garments per month depending on how fast they return them. We have a "Return Notification" feature where you can give us a heads up items are on their way back to us and we can start processing your next package. We'd love for you to try the 30-day free trial to see how many garments you can get for yourself! Our average turnaround time is 4-7 days depending on if you use our return notification feature & where you live. The return notification feature lets you tell us when you're returning an item, so we do not wait to physically receive it & can start processing your replacement within an hour of clicking.
Answer: Hi Janice, Thanks for your interest in Gwynnie Bee. The best way to judge our customer service is to try us out yourself. That's why we offer a 30-day free trial - check out our fashions, fun & customer service 1st hand. Try us, we're absolutely free (we do pre-authorize credit cards), if you decide it's not for you, just cancel before your 1st bill date to avoid being billed. Please read our FAQs for more info (https://support.gwynniebee.com/hc/en-us) or contact us at gwynnie@gwynniebee.com or 855-GWYNNIE, for more info. With us, you wear, return, and repeat versus buying or returning the items. We also have a flat monthly rate to wear, return, and receive new items as much as you'd like throughout the month. We also aren't a styling service - members select the styles they want to receive, and we send a selection of those.
Answer: Hi Kim, Please take a look at our inventory (https://closet.gwynniebee.com/a/clothing/new-arrivals) & check out our FAQs (https://support.gwynniebee.com/hc/en-us). If you have any questions please contact us at gwynnie@gwynniebee.com or 855-GWYNNIE. Our trial is absolutely free for 30 days. If you cancel before the 30th day, you will not be charged. Thanks & have a great day!