ClockWay

Been 2 months and they won't ship my items. There's no way to contact customer services. I had to go thru sale then transfer to support but they promise a couple days but another 2 weeks nothing happen. They even put my number on the auto-response and let the machine answer without any re

Do you self a huge favor and run away and fast from this company. It is a complete scam. I ordered a bar cabinet back in November and it still has not been delivered. I do not believe that they even have the cabinet to sell. They are banking on the consumer getting so frustrated that they walk away. I am not walking away from a $3000 product! I am reporting this company as a fraud to my credit card company ASAP. The "company" does not respond to emails or calls. When you do finally get someone, they just give you the run-around and say the shipment is so close, yet they can't give a specific date. They say that they only ship stuff on Fridays, so you have to wait another week to see if it happens to ship out. It is a nightmare. I want to warn anyone that will listen, PLEASE avoid this company! Go anywhere else. It is a huge SCAM. Don't make the mistake that my family did!

Clockway/ Gift Theory inc/ Furniture above has filed for bankruptcy. United States Bankruptcy Court. Central District of California. Case number 9:22-bk-*******-RC filed for chapter 7 5/24/22. I received the notice because I had ordered from them 9 months ago and never got my cabinet. Hope this information keeps some people from having the same kind of bad experience.

Purchased a clock 2/15/22, received confirmation the following day. Stated the delivery would be within several days. Sent a message to progress of Delivery Status, received an email stating they were having higher volume deliveries and would update me. I received this same message several times. I called *******105, Customer Service, there is no such thing. You receive several prompts then are disconnected. I would not purchase from this company. Many complaints stating the same problem. Terrible way to run a business.

I have purchased clocks over the years and always been very happy with the purchases. Delivery has always been on time and they have always kept me updated throughout. My most recent purchase was a bar cabinet and I was very hesitant to buy something so big. However it was delivered in perfect condition and they delivery guys were so personable. I absolutely love the piece. Their customer service is consistently good and I will definitely shop with them again.

Received my cabinet today via great delivery company drivers. The cabinet is absolutely beautiful and more impressive than online. The delivery was quick and they did a great job placing it where i wanted. They even install the shelves for me. I am extremely happy with the purchase and will definitely be back.

On 1-3-22, my wife and I purchased an expensive Howard Miller Clock as a wedding gift for my step-son and future bride who were being married on 2-5-2022. We were informed that clock was in stock and would be shipped immediately. Countless attempts later, wedding date came and went... no clock! Attempts after wedding date to deliver... to no avail! Finally, on 2-17-22, I contacted my credit card company with desire to refund my money. After much discourse with Clockway, they finally credited my account. My wife and I were totally upset and embarrassed by Clockway.

Placed order in December and my credit card was charged immediately with the promise of delivery within two weeks. I called in January and promised delivery in February. I called in February and promised delivery in March. Every phone call involved waiting on hold a long time It arrived in May extremely damaged. I refused delivery and have tried every day to get a refund. Now I'm not able to talk to anyone. They leave me on hold until my phone at least 30 minutes then a recording says they will return my call. They don't. I emailed and got no response. All I want now is my money returned. I wasn't allowed the option of zero stars.

I ordered a clock which was around 300.00 dollars it came damaged I sent them pictures that very same day and have never heard from them again after many attempts on my part.

I placed an order 7/7/21 and was told two week white glove delivery. I have called and emailed and still the product has not come. Their tracking states it's shipped but does not say where or when. If your attempt to call customer service you CAN NOT get a live person. They are horrible. The only way I can cancel the order is to call my credit card and reverse charges. Beware of these reviews favorable reviews.

I ordered a bar cabinet on November 17 with a promised delivery date of between November 21-26. It is now the end of January and my cabinet has been in their "Booking Delivery Ticket" status for eight weeks. When I send them an email asking status, they respond by saying, "Congratulations! Your status has changed to Booking Delivery Ticket." I am now under the impression that I will never get my cabinet, and they have been enjoying the use of my money since the middle of November. Most companies don't charge your card until they ship your order. I feel as though I am going to need to give this to the fraud department at my credit card company! I highly recommend that no one attempt to purchase from this company!

I placed an order in Feb 2021. It is now Nov 2021. I still have not received the item or a refund. The company has lied repeatedly. I had to file a claim with the Better Business Bureau to get a response. Do not trust this company. They still your money and ignore you. I attached a copy of my order confirmation as it shows proof of purchase.

This company has very poor customer service and does not follow through with promises made when you make a purchase.
I would not recommend buying from them.

I recently received the Howard Miller Bergen Nouveau Deluxe Quartz Wall Clock and must admit that it is by far the most beautiful piece of furniture in our room. It puts the rest of our room's furniture to shame. To keep up, I'll have to buy new furniture for that space! What a fantastic experience from beginning to end, with fast shipment and excellent distribution services. I will undoubtedly return. Thank you once more.

Have to say that Clockway.Com is really valuing customer service. I had reported on here that after two months my Cuckoo Clock had broken and I mean the first chain/wheel combo. Just quit winding.
They replaced the clock with no questions asked, called twice to make sure that:
1. Let me know when they were shipping the clock.
2. Asking me how the clock was running.
Now THAT is excellent customer service.
After this type of service I will always order from them. I collect clocks and they are great.
Thank you to Clockway.Com for great service. You have earned a loyal customer!