ClockWay

I placed my order in November as a 50th anniversary gift for early January 2022. I have received at least half a dozen automated replies telling me that their "dedicated customer service team" would investigate, but no investigation has ever been reported back to me. I tried calling their "dedicated customer service team," available only 4 hours a day, waited for all four hours, was told they'd return my call; no return call ever came. I have been offered the option to place an order for a different clock. I DON'T WANT A DIFFERENT CLOCK. The tracking information has said it was delayed due to popularity of that item. Today I looked on their site and found the exact same clock with a statement that it is currently in stock. They don't allow cancellation of orders.

I wrote a review and am giving an update. I finally received a call back once they saw I wrote a review. They have me a $200 credit. That is all I have received since that time. They also asked me to remove my review. I will say I still have not gotten any updates on my order. I have tried to look online at my order also and still cannot get any information as to when I will receive it. I still cannot comment on the quality as it has almost been 2 months since my order was placed and I haven't received it.

You can tell alot from a company not on how they sell a product but how they support you after you purchase the product. I purchased a clock from clock way and I had questions on how to set the clock. I called their support line and the support guy spent 40 minutes teaching me how to run my clock. He even told me how radio controlled clocks work. They are very knowledgeable and take the extra effort. I'm very happy with my choice.

Although there are mixed reviews, I took a chance on this company because we loved the piece and had a good price point. Placed an order for a bar piece on 8/3/18, processed on 8/6/18, and based of website information thought it would ship within 48 hours based off of model numbers. I called customer service on Wednesday 8/8/18, to try and get a tracking number, talked to a nice gentleman (I think his name was Kevin), and he stated it would ship that night and I would get an email with a tracking number through email. By 8/10/18, I did not receive a tracking number via email as told. I should have called the company on Friday afternoon because they do not offer a customer service line on the weekends. The company charged my credit card instantly, but due to their limited customer service hours I have no idea where my order is or when I can expect it to arrive. Considering the amount of money we are spending, I expect more information readily available. I have left emails and voicemails, but have not heard from Clockway. I am starting to lose faith that I will receive my order in any timely manner. Hopefully I can update this review, when the furniture arrives and give it a better ranking. The pieces all look very nice online.

After posting the above review, within 20 Minutes received a phone call from the company, a tracking number, and an order confirmation from Clockway. I will update the review once the furniture is received.

I ordered a large and expensive liquor storage cabinet for my wife's Christmas present on December 1st 2021. I specifically ordered from Clockway because they said that the item was in stock and with Michigan being no more than 10-12 hours drive away it should have been here in time. I was excited to see an email within a couple of days that the cabinet was in transport. That was the last of the good news and communications was terrible. I contacted them about a week before Christmas because I had heard nothing. They got back to me quickly and then I received another update to the next stage of delivery. At this point I figured that it might be a little late and prepared some pictures of the items for my wife to open oh Christmas morning. Virtually no communication from that point on until I received an email on March 4th stating that the delivery was planned for March 9th so a clear my entire days meetings and calls to stay home and take delivery. Today it is March 8th and last night I received a call from the trucking company that they want me to rearrange my schedule at the last minute with no warning so they can deliver the cabinet on the 10th. I am excited to finally get this delivered nearly 3 1/2 months later for an in stock product but how in the world do these people stay in business? I wish that I found this review site before placing my order. I think that the reviews on their site are fake or from way back in time when they might have cared about customers. There are no names and or dates. I would have cancelled the order but I am fairly sure that the credit card company would only allow me to challenge the charge for 60 days. Save yourself the aggravation and spend your money where it will be more appreciated. I just hope that it shows up undamaged after being tossed around trucking companies for months.

I searched many websites to buy a clock for my new home, Finally, I got from here. Ordered a Cuckoo Clock. It looks amazing and I liked the cuckoo voice shouts in 1 hour. Cuckoo, cuckoo...