ClockCanvas has a rating of 4 stars from 248 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ClockCanvas most frequently mention and customer service. ClockCanvas ranks 1st among Clock sites.
Thank you Brianna!
I finally got my artwork. I really appreciate you making sure I did. I didn't think I would based on the horrible reviews I read about this company after the fact of me purchasing.
You can add my review to your website along with this pics.
1/2 stars
I thought this purchase was a scam BUT to my surprise it was not. I was very disappointed that it took over a month for me to get my artwork and I didn't realize it wouldn't be mounted on a wooden frame as canvas artwork is...
This is what I received and I am pleased that despite my original disappointments, the prints do look like pics for the most part.
I love the print. I ordered a framed print of "Forest Dawn". It came in 2 weeks and very well packaged. I was disappointed that the frame was not ready to hang like it said it would be. I got the hardware to attach to the frame, but it is hard for me. The low-glare plexiglass is not low-glare at all, and there are a few slight imperfections in the plexiglass. I will probably have to take it somewhere and pay to have the hanging hardware attached, and have the plexiglass replaced with non-glare glass.
I like the product in general but I think for what you get the price isn't justified. It's a standard canvas on a wooden frame, you pay for the individual motive. As my order and the selected picture has an emotional value to me, it's fine for me, but I think the price is quite high. Quality is good, not perfect, but good. I would describe the finish as semi-gloss, the black / dark colors aren't really dark in direct sunlight. Also, be aware of any import fees as I was confronted with an additional 10€ for the import to Europe.
As I expressed to Jessica not sending confirmation # to the ordering individual is very problematic! In other words you need to rethink only sending it to the Email associated with the PayPal account. My entire family uses the same PayPal account!
Placed order over a month ago and I just arrived a few weeks ago.
Disappointed that extra charges came after. I spent extra time on the phone asking about. DHL didn't track package properly. Finally picked it up at the post office. I won't use them again.
Two recommendations:
Put support dots on the bottom corner of all pictures
Adjust your site to make searching all items, regardless of subject, on one link.
Lovely offerings, not sure how the 30 days to get the rewards
There was supposed to a 20% discount available per the website, but I could not access it. I did find a code for 15%, but still feel the 20% code should be available as advertised.
Packaging was pieces of cardboard placed in jigsaw-like pattern to make cover the product.
It was NOT all covered. There were gaping holes in packaging.
So far so good but I would like to return the painting. Seems like it has taken a long time for them to contact us. We also left 2 voicemails.
Bought as a gift! My son loved it! Made his living room come alive! Packing was very good! Definitely would buy more! There canvas looks better in person.
When order arrived, it was obviously too small for the space. Ordered the larger size and am very happy with product.
It took a while to make a final decision because your website offers so many quality pieces of art. Choosing the correct size for my wall was easily facilitated by your well-defined ordering process!
Order came with delay. The picture I chose exceeds my expectations. I will trust this company in the future
Buying artwork online can be a gamble, but the piece that I received was beautiful and well done. It was exactly what my room needed to tie it together.
The canvas is everything that I expected. I love the colors, the movement in the painting, and the soothing feeling that comes with it. It was also incredibly affordable given the large size (I got the largest canvas possible).
I placed my order a few day and It arrived rolled in a sturdy container
I was a bit skeptical at first because I'd had never heard of clockcanvas. But boy was I blown away! Got my canvas right on time with the estimated date and looks perfect. Couldn't be more happier!
Answer: Hi Rochelle, I am sorry to hear you are not having the experience you expected. Customer service is our top priority! We do not delete FB comments and reply to all messages on the platform where we received your initial message! I have checked and I do not see any emails from you in our customer service.
Answer: They respond but only by email and did not respond when I wanted to cancel because item was not delivered when they said it would be delivered. I was charged before the item was delivered. When item was delivered too late they refused to give me a return shipping label and lied about when it was delivered. I am still involved in a dispute with my credit card company about this. I'm furious about the way this was handled. An apology about sorry we messed up your delivery would have gone a lot further!
Answer: The answer of whether it is legit is questionable. A legit company provides a working phone number for Customer Service issues. This company has a phone number that directs you to their website and/or to send them an email. When emails don't resolve the issue, then there is lots of frustration!
Hi Carole, we are sorry to hear you want to return your order. To start the return process, please email contactus@clockcanvas.com!