ClockParts.com

Beware! I purchased a quartz clock movement from this place and found that the threaded shaft length was incorrect. Their return policy is an absolute scam intended to extort more money from you. Shop elsewhere! I purchased what I needed on eBay for 1/4 the price.

I bought a 2inch clock insert. It was 29.99; with shipping it was $41.16. It could have been sent in a first class envelop instead over almost 12 for shipping. It is a piece of plastic junk. It may look okay in a picture, but don't be fooled. The poor quality is nowhere near what I paid for it. I don't even care if it keeps good time. I was trying to replace a really cool brass insert and was willing to pay for something decent. Not at clockparts.com,. I definitely do not recommend.

It was impossible to actually talk to someone to figure out the exact part that I needed. They have NO phone number. I ordered what I thought was correct but it was not. I returned it and asked for a refund, but received no response. They took my money and delivered nothing!

I ordered a C cell movement and received an AA cell movement. After I contacted ClockParts, they asked for pictures, which I sent. No response. I returned the part and requested a refund. I have not received a response or a refund. All sales final—even when they send the wrong parts. ClockParts is a rip-off.

Ordered parts 2 weeks later nothing. Order says "processing". Sent multiple emails and got incoherent copy and paste replies. Emails are a complete waste of time. Calling is equally useless. Filing a charge back with my bank tonight.

Just bought the mini quartz pendulum movement and it runs 4+ hours slow. The movement shows a Final Adjustment feature on the back. However, buyer beware! Their is no working speed adjustment option on this movement!
Waist of money. Amazon has replacement for 1/3 rd the cost.
Stupid me for not checking first! And... Amazon has a 100% return policy. Clockparts.com does not.

ClockParts agreed to replace a defective clock insert...but never seemed able to get around to shipping the replacement part, even after asking over several weeks.

Update: After posting this review, my part was shipped.

Be aware their clock mechanisms are made in China, not the USA. They sent me the wrong clock, but since "sales are final" I was told I would have to pay the return shipping and the restocking fee before they'd send me the correct item. Their customer service rep responded to my initial email, but then ignored follow up inquiries. Now I have a clock I did not order and can not use. I wouldn't be so upset if they would have at least responded to me. Don't take the chance.

I ordered a replacement part for our clock. Over $100. It was packed poorly and the plastic encasement was chipped. The chime sounds terribly unpleasant and garbled. They told me all sales are final. They do not care if you're unhappy with the quality of their overpriced products. I thought it would be best to order from them over Amazon but NO. You can make returns through Amazon. Out $110. Disappointing

You cannot give minus stars otherwise I would!
Clockparts.com is a complete rip off and a total scam. I myself, like many other people who have reviewed on Google and Sitejabber.com, paid money to receive exactly nothing from this company. Allegedly in Culver City, California, this innocuous business website features a kindly old grandfather-like chap in its simply-explained videos which show you how to disassemble and reassemble clocks. It's just that he doesn't really exist! Whoever answers the phone will tell you "he died".
Bottom line: You receive absolutely nothing but they take your money, stop calling you stop emailing you and tell you that the USPS has lost it, because they picked it up, it has a label and a tracking number and therefore it must really be in the mail. It is not! Oh how they lie! (Notice the multitude of reviews like this on Google and Sitejabber!)
I bought the same exact clock parts I ordered for $46 from this rip off company from Amazon for $16!

I ordered a clock and received the wrong one. Emailed numerous times and no answer. Finally spoke to a guy named Javier who acknowledged the error and said he would contact the shipping department and tell them to ship the correct clock to me. Javier actually gave me his personal cell phone number in case I had a problem. Two weeks went by and no clock. Called Javier again and the call went immediately to voice mail. Kept trying to call this number for over two weeks and finally connected with Javier. He once again said he would have the shipping department send me the correct clock. Two more weeks and no clock. Same story when trying to contact Javier. This clock was purchased for a parochial school. The clock cost $53.00. I plan to contact the California BBC and any other rating website to leave an unfavorable review.

I tried multiple times to speak to and/or email with customer service at this place and they refused to accept phone calls or reply to emails about a product that was destroyed because of shipping (Fedex). Their product was delivered and placed behind our garaged vehicle wheels without notification to us (we were home when it was delivered) and when we left home, it was obviously crushed. They refuse to answer my calls and emails to even let me file a claim with Fedex.

I wish I had read these reviews before ordering from them. They sent the wrong movement. They asked for pictures which I sent to confirm and they said the correct item was sent although the pictures clearly proved otherwise then nothing. No responses to my emails and they do not accept phone calls.

Gave measurements and they sent wrong part. Sent info to them and they responded slowly. Sent info they requested and they never have responded. You needed to find another supplier. Don't do business with Clockparts

I bought a "made in USA " electric motor that was priced higher than the competition. I wanted to do my part for USA manufacturers. Well it did not work. In fact nothing happened no movement of any kind. So I emailed. No response SO I emailed again. No response. And a third time. Same story. So I called the 800 number and the recording says to email them and they will get back to you i a few hours.
Well several days of this and reported it to my credit card company. And hope I can get some resolution through them.
AVOID THIS COMPANY

We found what we thought was the perfect clock, electrical with a back-up battery and auto-time changer. We ordered it, but that is NOT what we got. We notified the company by email, because there is no other way to contact them (which should have been our first clue) and they sent us another clock, instructing us to not return the first clock yet. Upon receiving the 2nd clock, it was the identical erroneous model as the first clock, only in different colors. We again emailed the company and they advised that their shipping department would send us shipping label. We never got it, nor have we heard a word back from the company. So here we sit with TWO $5 cheap plastic clocks, one of which was broken when we received it and having to pursue this dishonest company by other means to get our $73 back!

BEWARE! Their products are super cheap, not what they advertise, and can't even hold up to shipping! Unable to show picture of 2nd clock with the second-hand broken off because we've already packed both clocks in their boxes. VERY CHEAP PRODUCTS.

I had initially provided a negative review based on first shipment of the parts. However, I notified clockworks.com about my review and they immediately responded... on a holiday (1/1/21). They shipped out a couple of replacement parts for the parts I mentioned would not work and added a free hangar component.

Overall, they were very responsive, communicated multiple times to keep me in the loop and shipped the replacement parts for free. Thanks for a great followup experience!

I unfortunately dealt with Clock Parts for replacement mechanism for my Howard Miller clock. I watched the video, and took measurements as directed. I tried calling the company to make sure there were no additional issues, however the answering machine message only told me to look at the video. The clock parts came and unlike what was suggested in their promo material the parts were clearly stamped Meade in China. If I wanted Chinese parts I would have ordered off of Amazon at 1/4 the price. In any event I installed the parts only to find out that the hand from my original clock were not compatible with the movement I was shipped. I then tried to return the parts, and was told they don't accept returns for non defective parts, but in my case they would accept the return with a 20% restocking fee. I had to mail the parts back with a a restocking number on the outside of the package, and a USPS tracking number. I was required to e mail them when the parts arrived at their facility. All this was done, and as I look at my credit card statement today, 30 days after the parts arrived at their facility I did not receive the promised credit. I have since voided the charge on my credit card, but I can say without hesitation this is the WORST company I have EVER dealt with. Do not under any circumstances order from these people!

I purchased a replacement pendulum clock movement which was shipped and correctly fit the clock face. But
The clock didn't hang correctly because wall hang mount ( which cost extra) was designed poorly. As designed the pendulum would not move because it was pinned to the wall by the clock mechanism/ hanger.
After a couple of phone calls to tech support the solution was for buyer to shim the clock mechanism so that the bottom of the clock mechanism was same thickness as the overly thick wall hanger.
Really... that's the solution? All sales final so...
Suggest buyers choose a different vendor.