The company has garnered mixed feedback, with customers praising aspects of their customer service and product quality, particularly regarding prompt responses and accommodating exchanges. However, significant concerns arise regarding the quality of hair extensions, with many customers reporting issues such as synthetic blends, poor durability, and dissatisfaction with color matching. Additionally, there are complaints about unresponsive customer support and unclear return policies, leading to frustration among buyers. Overall, while some customers appreciate the service and initial product quality, recurring issues suggest a need for improvements in product consistency and customer support responsiveness.
This summary is generated by AI, based on text from customer reviews
Great Quality, so much fun to work with. I would totally recommend them. If your looking for volume and length, these are so easy to work with..
I've been wearing hair extensions for over 7 years, I use to go to a local beauty shop, but the hair would matt within maybe a month and a half. I wish I would have known about clip hair years ago, it has been a holy grail to say the least. I have bought from them twice this year, and thats only because I wanted to thicken up the set. Let me tell you, trying over 15 hair companies, clip hair is compatible to a $800 set of hair, and we are speaking blonde hair here, which typically lasts less time. I have had my oldest set for 7 months and they are in almost the same condition as my newest set I purchased a few weeks ago. The thickness on the double weft does thin out a tad on the ends, but that is a natural look and I personally prefer it. I'm honestly not sure how they make a profit off the quality of the hair... Thats how good it is.
I have been using cliphair for over a year now and I am absolutely in love with them. They're so soft and so natural. I'm currently using purple ones and I'm amazed how real even bright hair can look. Definitely recommend.
Extensions are usually so expensive, especially in store. I got my pair for about $80 on clip hair, and the product I got was great quality- something I would've had to pay at least $250+ in store! Love this site.
Thanks again. Second time buying. My sister is so over the moon with her new amazing extensions. Fast delivery. Hair is silky smooth and glossy.
The price of the extensions were pretty good. I frequently use clip in extensions and read lots of great reviews about cliphair. I had to pay for express delivery as I am leaving the country soon so had to get them on time so paid a fair bit extra for that. However when I went to pick up from FedEx I was told I had to pay an extra $40 for the package, this would have been fine if I was told in advance but I was not... so an extra $40 on top of the price for express delivery. Annoying.
Secondly. I ordered the colour light ash blonde, I swear I was given the most yellow blonde I have ever seen in my life. Starting to think I was maybe given the wrong colour because surely they can't be serious. Managed to tone them so they are a little better but still not great.
Working out the price for the tax and delivery and then paying to re send back out it's not even worth it may as well just go somewhere else.
Although I will say I can't fault the quality.
Overall though, pretty annoyed.
I ordered the double weft 24inch clip ins in 613 they came within 3 days and the quality of these extensions is unreal esp for the price you pay iv used many brands in the past and these are by far the best they are true to length and are thick from root to end also the weft is sewn on very secure because of the special material used clips are tight and secure and there is no shedding which is a huge plus great color selection i will order again and i highly recommend to anyone looking for amazing quality hair
Very pleased with this! I thought I was taking a gamble with the colour but thankfully it suited my hair colour perfectly! 100% human hair, fantastic quality, delivered to Ireland within afew days!
LOVE THEM! I could not find ombré 24inch clip ins anywhere! Took a chance and bought these and am obsessed! So great for the price! I will be coloring them to make my own unique look! I am very happy with the purchase.
Love my extensions from clip hair. They are of a very high standard and at a great price! Will not buy from anywhere else in future!
Fast delivery and good qaulity. I have since dyed my extensions to suit my new hair colour and they came out perfect! Easy to straighten etc and look really natural
Great quality, looking very natural, easy to wear every day, easy to colour
Happy with my hair extensions purchases. Received it on time. And also good quality.
I purchased my clip in hair extensions and was really happy with them. They are very good quality and the colour was well matched. I would definately recommend this company to others and place an order with them again.
I have long black hair and wanted a change so I bought the ombre dip dyed extensions from cliphair. As always brilliant quality and blend in perfect with my already thick hair. Excellent for that quick change then back to normal the next day without any damage :) highly recommended!
I have never used ring hair clip before and they have given my hsir extra volume and length, I will definately be using them again as they were so quick and easy to use. I love them!
I have had extensions for 6 years now many I have had to throw out because of their bad quality. I am so glad to have chose cliphair extensions best quality I have had! That's the truth. I toned them and they are shiny, easy to curl or straighten, no shedding! Clips are strong and it's honestly so much hair for such a low price! I will be repurchasing again. I shipped with FedEx and I live in Toronto I got them the very next day! Amazing!
Thank you again!
Great quality, long lasting - Quick shipping!
I bought some extensions for a wedding last minute, had them shipped to Canada next day and they were here on time, and were perfect - The color match is perfect. I will order again!
Absolutely love my clip in hair. Would highly recommend it to anyone. Colour matched perfectly. Feels great. I have a professional hair stylist friend who I hadn't seen in a while... she couldn't even tell they were extensions. Had to ask!
Honestly they're cheaper than most extensions, you can curl them, dye em and make them yours. I wear them everyday and they make me feel pretty.
Answer: No definitely not, please don't waste you're money
Answer: Please provide us with us with your order details and we shall look into this for you.
Answer: I live in London. It was sent via Royal Mail and I received them within 3 days.
Answer: Average life is 3-6 months (depending on the usage) extensions can last you longer than that hair care is taken properly.
Answer: We ship items using a tracked service. You will get tracking number via email after the item is dispatched. USA is normally 5 to 10 working days.
Answer: We ship from United Kingdom and there are two options. 1. Economy tracked is free for orders over $ 75. Under this method normally duties are not charged. 2. Express tracked items are sent via FedEx and duty/taxes are payable for orders over $ 20. Duty / taxes rates are different for provinces. This method costs $ 9.99.
Answer: If you use the Express Tracked (FedEx) method then you might end up paying duties for orders over $ 20.00
Answer: Thank you :)
Cliphair is an international retailer of finest quality real human hair extensions. We specialise in providing luxurious 100% Remy human hair extensions, designed to change your look in minutes. Whether you're after a luscious long clip- on ponytail, or super thick double wefted clip in hair extensions, Cliphair has a great range with something to suit everyone. We offer free worldwide delivery, and if you live in the UK you can expect to receive your extensions in just 1-2 days
Dear Ellen
Thank you for your feedback. We are sorry to read that you were not aware about customs/duty charges levied by your local Canadian customs, We have clearly mentioned this on our website please use the link below to read it.
https://www.cliphaircanada.com/shipping-information.html
For your reference I am also pasting same point which we have mentioned on our website.
“All items are shipped from our warehouse in United Kindom. We are not responsible for any charges/duties/taxes levied by your local customs/tax authorities.”
Apart duties/taxes we are glad to know that you are happy with your purchase.
M Kazmi
Customer Service Manager