The company has garnered mixed feedback, with customers praising aspects of their customer service and product quality, particularly regarding prompt responses and accommodating exchanges. However, significant concerns arise regarding the quality of hair extensions, with many customers reporting issues such as synthetic blends, poor durability, and dissatisfaction with color matching. Additionally, there are complaints about unresponsive customer support and unclear return policies, leading to frustration among buyers. Overall, while some customers appreciate the service and initial product quality, recurring issues suggest a need for improvements in product consistency and customer support responsiveness.
This summary is generated by AI, based on text from customer reviews
DISGRUNTLED HAIRPIECE BUYER - tHE SITE WAS GREAT TO LOOK AROUND AND i CHOSE A AHIR PIECE FOR MY WEDDING, iT ARRIVED AND I KEPT IT UNTIL I SAW MY HAIRDRESSER CLOSER TO THE WEDDING DATE FOR A TRYOUT. THE HAIRPIECE WOULDNT CURL AND WE BELIVE IT WASNT REAL HAIR AS THE CLIPHAIR PEOPLE SUGGESTED. WE CONTACTED THEM "SEND IT BACK" THEY SAID WE DID AND A MONTH LATER AND MANY EMAILS NO REFUND IN SIGHT AND NO CORRESPONDENCE SINCE THE ONE AND ONLY EMAIL I RECEIVED FROM THEM. SO I WANT EVERY ONE TO KNOW ABOUT THESE PEOPLE. IM IN AUSTRALA AND NT HANDS ARE TIED. DSIGRUNTLED CUSTOMER
Answer: No definitely not, please don't waste you're money
Answer: Please provide us with us with your order details and we shall look into this for you.
Answer: I live in London. It was sent via Royal Mail and I received them within 3 days.
Answer: Average life is 3-6 months (depending on the usage) extensions can last you longer than that hair care is taken properly.
Answer: We ship items using a tracked service. You will get tracking number via email after the item is dispatched. USA is normally 5 to 10 working days.
Answer: We ship from United Kingdom and there are two options. 1. Economy tracked is free for orders over $ 75. Under this method normally duties are not charged. 2. Express tracked items are sent via FedEx and duty/taxes are payable for orders over $ 20. Duty / taxes rates are different for provinces. This method costs $ 9.99.
Answer: If you use the Express Tracked (FedEx) method then you might end up paying duties for orders over $ 20.00
Answer: Thank you :)
Cliphair is an international retailer of finest quality real human hair extensions. We specialise in providing luxurious 100% Remy human hair extensions, designed to change your look in minutes. Whether you're after a luscious long clip- on ponytail, or super thick double wefted clip in hair extensions, Cliphair has a great range with something to suit everyone. We offer free worldwide delivery, and if you live in the UK you can expect to receive your extensions in just 1-2 days