Cliphair Reviews Summary
The company has garnered mixed feedback, with customers praising aspects of their customer service and product quality, particularly regarding prompt responses and accommodating exchanges. However, significant concerns arise regarding the quality of hair extensions, with many customers reporting issues such as synthetic blends, poor durability, and dissatisfaction with color matching. Additionally, there are complaints about unresponsive customer support and unclear return policies, leading to frustration among buyers. Overall, while some customers appreciate the service and initial product quality, recurring issues suggest a need for improvements in product consistency and customer support responsiveness.
This summary is generated by AI, based on text from customer reviews
Let me just start by saying there is no possible way these are human hair extensions. I have been wearing hair extensions for 10 plus years. These are by far the worst extensions I have ever purchased. The wefts were so thin to begin with and immediately even running my fingers through them clumps of hair started coming out. My fiancé, who knows nothing about hair or hair extensions asked me why I bought them instead of the nice ones I usually buy. I tried to work with them as I had already broke the hygiene seal. I attempted to tone them with purple shampoo, as I do with every set of extensions I have ever had, and they turned green and blue and completely fell apart. They are unusable and a complete waste of money. Please save your money and shop elsewhere.
Great customer service. Absolutely beautiful hair, the best I have ever worn. Very happy to have found this site. Would definitely order again from here. Thank You!
These hair extensions are brilliant, I have received my extensions few days after i ordered great customer service.
Excellent quality hair extensions.
Extremely helpful customer service. Helpful with all questions asked on numerous occasions. They could not be more helpful with choice of product.
30 day returns policy if colour match not perfect, no hassle, refund within a couple of days. A really excellent company to do business with.
Item arrived with disable seam on top. They took no credit for bad construction. Offered no return... beware of this seller! Stay away...
M so sorry to hear about the experience you had with us. I can completely understand the frustration that you must of felt. We take great pride in providing great quality hair at great prices.
All our products go through strict quality testing to ensure that they are fit for purpose. I would really love to resolve this issue for you. If you could please confirm the best way to contact you to speak directly, that would be a great help.
I used the color match service and the color matches PERFECTLY! Even my hairdresser was impressed! Great quality and arrived sooner than expected. Would definitely recommend!
The best quality hair I ever ordered. The last 3- 4 years I'm buying from ClipHair. Very happy! Highly recommend!
Great value for money soo soft, I get compliments on my hair all the time since getting these extentions
These hair extensions are brilliant, fabulous quality and great value for money and were a perfect colour match. The customer service is second to none. I've ordered these before, this is my second purchase and will certainly use again.
As a hairdresser, food quality and affordability is essential to me and Cliphair matches both. No regret buying from them
This hair is so lovely! The wefts are so thick that I often don't need to wear all of them. The colour is also perfect after toning them with a bit of silver shampoo to match my silver/ash hair colour. Highly recommend.
Customer service are very helpful and lovely. I got 20" double weft clip ins they are the perfect match and such lovely quality hair. They even commented on my Instagram photo I posted of my hair made my day!
I was very pleased with my 22 inch double drawn clip in hair, I have been using hair extensions for 7 years now and these by far are the best ones! They are soft, shiny and thick all length through.
Always use clip hair and recommend it as an affordable option for my clients as it's the best quality for the price
Amazing hair yet again purchased from cliphair. Never fails. Best quality hair ive ever used and ive worn extentions for 14 years!
Wouldnt get my clip ins anywhere else. I have purchased from clip hair a few times the past couple years and aswel as great haor i also recieved great customer service.
Thankyou clip hair for providing me with confidence again!
If there was 0 stars I would have put that. My extensions never came! I have not gotten my money back, they are not willing to send me another set and now I'm out £90. I have been contacting them since 2017 and it's almost 2 years later. This company is a joke. They keep trying to blaim it on royal mail and saying it was there issue but royal mail have on record that it was not delivered. There customer service is beyond appalling everytime I have called to try and resolvde the issue.
If you feeling like donating some money then go to a Charity but whatever you do don't buy these extensions because that is all you will be doing.
Dear Lara
I am sorry to read your comments. We send all the items via tracked service and on Royal Mail tracking your order was showing delivered. As you claimed non-receipt we disputed the matter with Royal Mail on your behalf, however, the claim was refused by Royal Mail as they never received a signed form from you confirming you did not receive the item.
Unfortunately, in situations like above, we have to follow the guidelines provided by Royal Mail and if they don't receive the signed form from the recipient, the claim gets refused.
On this occasion, I would like to reiterate my apologies for the inconvenience caused.
M Kazmi
Customer Service Manager
Some of the most full and soft extensions I have ever ordered. Extremely minimal shedding and very easy to work with as well as affordable, would definitely recommend.
Absolutely beautiful hair, the best I have ever worn.
Have already repurchased and will definitely be ordering again!
Thank you so much!
I tried their keratin bonded hair (installed by a professional) after loving their double wefted clip-in extensions. Wow! They are amazing. I had them installed about 4 weeks ago and not only do they look fabulous they are not wavy (like some cheap hair looks like after washing) or thining. I would HIGHLY recommend these - so would my professional installer. When I eventually need a new set, I will certainly re-order from here. Two giant thumbs up!
I have received my extensions few days ago and I must say I was very impressed, especially with hair quality, quick delivery and perfect colour match! I wore my extensions on fitness competition, they looked beautiful!
From the business
Cliphair is an international retailer of finest quality real human hair extensions. We specialise in providing luxurious 100% Remy human hair extensions, designed to change your look in minutes. Whether you're after a luscious long clip- on ponytail, or super thick double wefted clip in hair extensions, Cliphair has a great range with something to suit everyone. We offer free worldwide delivery, and if you live in the UK you can expect to receive your extensions in just 1-2 days
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Nuretta,
Thank you for taking the time out to share your thoughts with us. I am sorry your hair didn't meet your expectations.
We are very meticulous in ensuring that only the best hair is produced and sent out to our customers. Every product undergoes very strict quality testing and product reports are conducted to make sure all protocol has been followed. We also have a great after care team if any of our customers have any queries after there purchase. I can assure you that all our hair is 100% human hair and we ad no synthetic hair to any of our products. We do recommend that if you do opt to colour or tone your hair, you always seek professional help and/or assistance, and also conduct a strand test. If you would like more information on our products or would like to discuss further please do reach out to our customer care at customerservice@cliphair.co.uk where one of our team members will be happy to assist.