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CliphairReviews 249

2.6
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Cliphair Reviews Summary

The company has garnered mixed feedback, with customers praising aspects of their customer service and product quality, particularly regarding prompt responses and accommodating exchanges. However, significant concerns arise regarding the quality of hair extensions, with many customers reporting issues such as synthetic blends, poor durability, and dissatisfaction with color matching. Additionally, there are complaints about unresponsive customer support and unclear return policies, leading to frustration among buyers. Overall, while some customers appreciate the service and initial product quality, recurring issues suggest a need for improvements in product consistency and customer support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
19
value
19
returns
13
quality
19
Pennsylvania
1 review
0 helpful votes
Follow Holly P.
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I have been wearing clip in extensions for over 15 years and have been in search of a new set but could not find any that matched my hair as well as these. I literally ordered 5 different sets online and sent each one back. Paying from $175-$260. I was hesitant to order from another country, but am glad I did or I would have never found these! I ordered 18 double Wefted, Full head, -Golden Blonde/Bleach Blonde Mix. The thickness is great because I have very fine hair. I purchased 18 inch extensions so I can have them cut to match my hair length a bit more. I highly recommend these extensions. You will not be disappointed!

Date of experience: August 10, 2017
Canada
1 review
0 helpful votes
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Clip Hair is the best!
August 10, 2017

Very impressed with the quality of the product. And how quickly I received my order. Keep up the great work!
I have recommended cliphair to all my friends and family!

Date of experience: August 9, 2017
Canada
1 review
0 helpful votes
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Speechless
August 10, 2017

I have never purchased extensions this incredibly amazing in my life. For so long I have been trying to find the perfect texture, thickness and brand of hair extensions. Not to mention they're inexpensive and I highly recommend anyone who is struggling with trying to find the perfect hair extensions to give cliphair a visit!

Date of experience: August 9, 2017
Canada
2 reviews
8 helpful votes
Follow Jess G.
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I think I've ordered my 3rd or 4th pack of the 18" lightest blonde weft extensions so far and they have definitely been doing the best! With regular appointments to get them moved up (to prevent matting, etc.), and making sure I wash them with a heavy Moroccan Oil masque to keep them moisturized, they still feel soft and smooth even after 2 months! I'm able to style them however I like, wear them wherever I please (gym, hiking, bed, etc.) and they don't shed excessively like so many extensions do. The price is by far the best and you're getting good quality extension. Can't go wrong.

Date of experience: August 9, 2017
Canada
1 review
0 helpful votes
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Amazing
August 8, 2017

Love the hair extensions! Great quality and go great with my fine hair. I have been able to wash and dye them no problem. Since they are made of real human hair, they don't feel terrible when I do so! They are great with coconut oil to help soften them up too. Very impressed

Date of experience: August 8, 2017
Canada
2 reviews
0 helpful votes
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Best hair ever!
August 8, 2017

It's always a good hair day with my ClipHair extensions! Easy and quick to put in, style nicely... love my hair!

Date of experience: August 8, 2017
Latvia
1 review
22 helpful votes
Follow Ruta A.
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I have made two orders from this company.
With first order everything was fine, even I bleached hair one time and used toner to get them red! But I used them for bit less than 3 months (hair was falling out but I bleached them so I didn't expect them to last long).
After while I wanted to become blonde, I ordered lightest shade of blonde so I can match my hair perfectly by using toner for 10 minutes (what I did), that cancels yellow pigment in them (not hair dyes, bleach other stuff that's harsh to hair). I wanted to last them for at least the time what they are advertising on cliphair.co.uk - 3-6 months, but they didn't last even 2 months.
After one month of using hair I had to cut ends off ( as you can see in photos that I have added, both of hair should be 18 inches long but they arent), hair are falling out so bad. My clothes, car is with hair.
I can't use them anymore, I have to comb hair in every 30 minutes. Hair looks like birds nest.
I also have added photos that I sent them. There are hair after 1 hour use and how they look when I comb them.
When I wrote customer service they replied that it's been more than 28 days since my order + they don't recommend dyeing more than 2 shades darker also bleaching/lighten/toning extensions are strictly not recommended.

So I replied them:

Why now are you saying that you don't recommend dyeing them, but on your social media you encourage people to try these different looks with your hair extensions? Like those what I have added.
So why it's okay for them to dye them, but when I turn mine you don't recommend it?

On your care instructions there are said "It's recommended to buy a shade closest to your own hair colour, but the extensions can be dyed up to two shades darker". As I said I didn't use hair dye or bleach on blonde set! I used toner for 10 minutes that cancels yellow pigments.

That shouldn't have caused hair to be that damaged!

On your website you are saying that hair can be used 3-6 months, so I was counting on that I will be able to use blonde set for that amount of time, because I wasn't going to be using any hair dyes etc. I paid my hard earned money on hair that didn't last even 2 months! If I knew that this would happen, I would have returned the hair, but first month they were fine (except the hair falling out) and buy them from e bay, at least price there matches the time they serve.

And they wrote me back:

Thank you for your email. We are sorry but our position remains same and we won't be able to take this complaint further.

Customer service is awful and in the end it's my fault because it's over 28 days and I toned them.

Date of experience: August 5, 2017
GB
1 review
0 helpful votes
Follow Saadia a.
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Lush hair amazing quality and amazing price! Girls if you love clips in these are the ones u need to purchase! Excellent customer service also, dealt with my color exchange so quickly thank u!

Date of experience: July 28, 2017
GB
1 review
0 helpful votes
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Lovely
July 28, 2017

These are amazing! They're really smooth, look natural and are great quality. Great value for money! I would highly recommend to anyone!

Date of experience: July 28, 2017
Canada
1 review
11 helpful votes
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I recently ordered 20" extensions (single weft) from cliphair Canada. The extensions were a bit tangled when they came (they came quickly) and much less hair than expected. They looked like what my hair extensions resemble after a few months of use (hair broken at clip and thin) overall, a speedy delivery and a fantastic price, great customer service. Not sure if I would order again though.

Date of experience: July 20, 2017
GB
1 review
0 helpful votes
Follow Marieta C.
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This is my fourth purchase for last few years of Human Hair Exstention. I never been disappointed- the Hair is extremely good quality, even my friends can't notes that this is not my real Hair!
Before I use to buy Hair extensions from a few different Companies, unfortunately their Hair Quality was far away from Clip in Hair Company Hair.
I don't know how can I live without your Hair!
Thank you!

Date of experience: July 16, 2017
South Africa
1 review
0 helpful votes
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The product definitely delivers what it is said to deliver, and the price is so affordable. I am surprised that the extensions are such good quality despite the low cost. I also god quick responses from their customer services team when I queried about delivery. I am definitely not disappointed with this product. I have been wearing extensions for years and have bought from numerous places, but ClipHair has delivered the best product so far! I have definitely informed my friends who want to buy extensions and I'll definitely be buying here again.

Date of experience: July 15, 2017
GB
1 review
0 helpful votes
Follow Kat P.
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Really happy with the hair extensions, I was dubious at first as the price was so cheap compared to other sites, the hair is great quality and the clips are really thin so you don't even notice they're in which makes them really light to wear!

Date of experience: July 14, 2017
GB
1 review
0 helpful votes
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Great
July 15, 2017

Was worried at first as they didn't look very thick but I gave them a wash and they're absolutely perfect now. I love them

Date of experience: July 14, 2017
GB
1 review
0 helpful votes
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Slightly dearer than other sites but well worth the extra pennies, quality hair that lasts, I wouldn't buy from anywhere else, thank you

Date of experience: June 30, 2017
GB
1 review
0 helpful votes
Follow Tayla M.
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Very pleased with the quantity and quality of the hair for the price, would definitely purchase again. The added bonus of having a super speedy colour match service too! Thanks so much x

Date of experience: June 14, 2017
GB
1 review
3 helpful votes
Follow Annie R.
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Really helpful customer service, great product great quality and colour used clip hair for years tried others no other company I have used has the quality and low prices as clip hair. Thank you

Date of experience: June 13, 2017
GB
1 review
0 helpful votes
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WOW Cliphair
June 13, 2017

These are by far the best clip in hair extensions! I have dyed them, curled them and straightened them and they are still glossy, smooth and amazing. These extensions are excellent and you get a great amount of hair for the best value. Cannot fault at all. Highly recommend to anyone. Thanks cliphair x

Date of experience: June 13, 2017
China
1 review
0 helpful votes
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Prefect correct colour and texture looks like my own hair blends very well and quick delivery easy to install and remove length is a bit long but it can be trimmed or cut to length

Date of experience: June 13, 2017
GB
1 review
0 helpful votes
Follow Kerry M.
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Ordered some double drawn 24" clip ins, absolutely adore them! Order came quickly, my hair is ginger so was worried about colour match but it matched perfectly! Silky soft thick hair, blended well, clips were very secure! Wish i could wear them every day and night!

Date of experience: June 13, 2017

From the business

Cliphair is an international retailer of finest quality real human hair extensions. We specialise in providing luxurious 100% Remy human hair extensions, designed to change your look in minutes. Whether you're after a luscious long clip- on ponytail, or super thick double wefted clip in hair extensions, Cliphair has a great range with something to suit everyone. We offer free worldwide delivery, and if you live in the UK you can expect to receive your extensions in just 1-2 days


cliphair.co.uk
Founded in 2007
Wallington, LND, United Kingdom
+49