Cliphair Reviews Summary
The company has garnered mixed feedback, with customers praising aspects of their customer service and product quality, particularly regarding prompt responses and accommodating exchanges. However, significant concerns arise regarding the quality of hair extensions, with many customers reporting issues such as synthetic blends, poor durability, and dissatisfaction with color matching. Additionally, there are complaints about unresponsive customer support and unclear return policies, leading to frustration among buyers. Overall, while some customers appreciate the service and initial product quality, recurring issues suggest a need for improvements in product consistency and customer support responsiveness.
This summary is generated by AI, based on text from customer reviews
For me I have the multi toned brown and blonde, better known as Bayalage- not ombré and it has been impossible to find a mix of hair that blends in this color goes with several tones it is ridiculous! I will be buying more and referring my beautician to this website for this color alone!
The hair was amazing! Loves it! Feels super real and really good quality I recommend it to anyone buy new extensions plus they got the colour just right!
Great quality tape hair, full and thick ends and tape sticks unlike some other brands purchased. Will definitely be buying cliphair tape ins from now on!
These extensions are amazing they are really good at bent curled they hold it in very nicely and I have coloured these and they are still soft and silky as they first came! Would reccomend highly
This is the first time Ive purchased from this company. I was so pleased with my purchase! Superb quality and excellent customer service.
Highly recommend
I was so pleased with my extensions as the quality was very high standard and it is exactly what I have been looking for. I have very thin hair and Ive wasted so much money on expensive extensions that have not blended in very well and pulled on my hair. The extensions are light weight but covered my hair and the clips are small and discreet. The colour match was spot on
I love cliphair's products. The price and the quality are so competitive. I love the prebonded extentions and also the clip ones. The hair are soft and last for a long time.
I ordered my extentions at $80 Canadian but then was charged $110, I also got 1-2 day shipping. I waited at home on the second day but they didn't show so I emailed them and was told I would receive a refund for the delivery if they didnt come by the end of the day. Which they didn't but then customer service just argued with me and I never got my refund. Horrible customer service
I have been ClipHair's loyal customer for quite some time and each set of hair extensions has brought me the same satisfaction over and over again. Delivery is fast and prices are more than affordable. The hair is thick, smooth and you can dye it and style it any way you want to!
I couldn't be happier with my extensions that i got from cliphair. My hair is fairly long so i wasnt really looking for length, i just needed volume as my hair is very thin. Im only 29 years old but noticed after age 25 my hair started losing its thickness. I got a set of 20" clipin extensions for when im wanting my hair extra long, the 20" pony tail extension for when i want to do a nice summer braid and I got the 15" double weft clipin extensions and they are my go to everyday accessory. I used to always have my hair up in a bun but i feel confident enough to wear it down now. I highly reccomend them.
I never bought hair extensions before, so I thought I'd try something cheaper to start off with in case I didn't like them. Cliphair has unbeatable prices so I used their colour match service to order in a pair of 18" extensions. They blend perfectly with my natural hair colour! Love them so much
Extensions are great just wish they could be a little thicker but also depends on hair types. I guess my hair is on the thicker side so a full head set it not sufficient enough therefore need double wefted or top up wefts. Overall though I recommend them and have encouraged others to buy from this site.
I am glad I purchased Clip Hair. Easy to use, gorgeous results, very natural. The length is just right. Should last a long time.
I'm going to make this short and to the point because I am absolutely tired of explaining my miserable experience with this company over and over again. Note: Customer service is some of the worst I have ever dealt with, they will gladly take an entire 24 hours or more to respond to your emails (every single email).
I ordered color #8 in a weft, the color was beautiful so I decided to put in an order for a set of color #8 clip-ins. I ordered two sets of clip-ins, and one quad weft (also color #8). Upon opening the package I immediately knew that the color was off, totally off. The clip in sets were considerably (1-2 shades) darker and more warm than the original wefts, and the quad weft was another completely different shade. I was going to be a guest at a wedding and didn't have the time to return the set, be refunded, and then order again. So I placed a third order for two clip in sets of color #14 (thinking that the #14 would match the original "color 8")... WRONG. The color #14 was literally the exact same (exact same) color as the "color 8" clip ins (although again, a different color than the "color 8" quad weft). Meaning they falsely advertise that they have a color 8 and a color 14, when in reality they are the exact same shade, just labeled differently. This is absolutely absurd. I immediately contacted customer service and it took five days for them to give me directions on what to do in order to return the extensions. There were 24 hours gaps between each email correspondence, along with them telling me that I would have to "wait" for further instructions on my return. The company refused to pay return shipping, so I spent $140 to ship them back with UPS international. Come to find out, UPS was unable to deliver because the company refused to acknowledge the package. All in all I'm out almost $450 dollars. I am absolutely appalled at the customer service from this company, I am also disheartened by the fact that their website still falsely advertises both a color 14 and a color 8. Another company simply resting on their laurels and not updating their website, or providing accurate information to customers. This is not acceptable. I will never ever spend money with this company again after dealing with their utterly careless practices, and I will advise everyone I know to buy elsewhere.
Dear Serina K
We are sorry to read your comments, Kindly provide your order details and we shall look into this ASAP. I have investigated the picture on the website which does represent our colour # 8, however, it's possible there was an issue with the product you received as each batch could have slight variation. We are not sure which service you used to return the package for which you had to spend $140 and it was never received at cliphair. The returns from USA normally cost a maximum of $ 25 via USPS. We have a generous returns policy and allow 28 days from the date of receipt to return unused/unworn extensions.
M Kazmi
CS Manager
These extensions are definitely one of the better ones out there. I have highlighted hair and the color matches perfectly. Not to mention they are very thick and shiny. The clips hold tightly to my head too. I highly recommend these extensions.
Quality of hair is just as good as it's double the price competitors, colour of extensions are true to pictires on website, very helpful and fast customer service
I have bought extension from this website since 2012, these extensions are the best I've ever tried, they are so soft and silky. They're so natural on my hair giving me a beautiful look everyday since 2012
Marika from Italy
I ve received my purchase in 4 days wich is realy very fast and I am extra satisfied and happy. The hair is fenomenal.
From the business
Cliphair is an international retailer of finest quality real human hair extensions. We specialise in providing luxurious 100% Remy human hair extensions, designed to change your look in minutes. Whether you're after a luscious long clip- on ponytail, or super thick double wefted clip in hair extensions, Cliphair has a great range with something to suit everyone. We offer free worldwide delivery, and if you live in the UK you can expect to receive your extensions in just 1-2 days
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Angela F.
We are sorry to read your comments, Firstly, I would like to clarify that you paid for your order in GBP (£63.98) and it is due to currency conversion rate of that specific day that it was CAD 110. Secondly, you placed your order on Friday after our cut off time and your order was dispatched on following working day (Monday 02/10/2017). Two subsequent delivery attempts were made on 04/10/2017 and 05/10/2017 but no one was available to sign for the package so your order was dispatched and delivery was attempted within the timeframe we promise. Your order was sent via DHL express (www.dhl.com) with tracking #7204115936. I hope above information clarifies your misunderstanding as well as other readers.
M Kazmi
Customer Service Manager