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CitizenShipper

How would you rate CitizenShipper?
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Washington
1 review
0 helpful votes
Follow Daniel C.
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Will recommend them for any pet nanny service. They found me the right quotes from a range of suppliers.

Date of experience: May 13, 2020
Pennsylvania
1 review
0 helpful votes
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Great service
May 14, 2020

Everything went as scheduled. Driver gave us great service. We had our new puppy picked up delivered without any issues.

Date of experience: May 13, 2020
Vermont
1 review
0 helpful votes
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Amazing service
October 7, 2019

Citizen shipper connected me with a dog nanny who delivered my pup from NJ to NH. Very professional safe service!

Date of experience: October 7, 2019
Citizen S. CitizenShipper Rep
over a year old

Thank you for your review, we hope to have you as a customer again in the future for all of your pet shipping needs! :)

New York
1 review
0 helpful votes
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Citizenshipper
September 16, 2019

Thank you for the great service! I'm glad I chose to have our puppy transported by your drivers. They were fast and efficient.

Date of experience: September 14, 2019
Citizen S. CitizenShipper Rep
over a year old

Thank you for your review Ann, we're happy that you were able to find a reliable driver for your transportation needs using our website :)

Florida
1 review
1 helpful vote
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Excellent work
August 3, 2020

Diligent and kept in touch though out journey. We definitely recommend them. They obviously loves animals. ‘Paw' some animal transportation.

Date of experience: August 2, 2020
Arizona
1 review
0 helpful votes
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Puppy
March 12, 2021

Delivered my puppy happy and healthy! Thank you so much for arriving even faster than expected. Great experience!

Date of experience: March 11, 2021
Maryland
1 review
0 helpful votes
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Right on time
July 5, 2022

They helped me transport my motorcycle at the last min. Amazing service. I went from north Carolina to Virginia.

Date of experience: July 5, 2022
Florida
1 review
0 helpful votes
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Great
March 19, 2021

This was an amazing service. I would definitely use it again. Got my puppy quicker than expected. So happy!

Date of experience: March 18, 2021
California
1 review
2 helpful votes
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Shipping puppy
March 19, 2021

Loves this service! I was so nervous having someone else pick up my puppy, and had a wonderful experience after all. 1000/10 recommend!

Date of experience: March 19, 2021
Arizona
1 review
0 helpful votes
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Great service
March 19, 2021

They gave us many companies to choose from. We found a great transport company that brought our new puppy home safe.

Date of experience: March 18, 2021
Washington
1 review
0 helpful votes
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I got tons of offers and ended up taking Jeanettes offer, she did an amazing job and I highly recommend her!

Date of experience: May 15, 2020
California
1 review
1 helpful vote
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On-time courteous and very helpful couldn't have done it without them when no one else would do it they did it.

Date of experience: January 28, 2019
Florida
1 review
0 helpful votes
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Amazing
February 22, 2019

I booked my pet courier through them and couldn't be happier. Photos sent the entire ride and the most caring service.

Date of experience: February 22, 2019
Texas
1 review
0 helpful votes
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So easy to use
June 16, 2019

I had a excellent driver in less than 15min. Everything went the way it should. Driver, communication and delivery went perfect.

Date of experience: June 14, 2019
Arizona
1 review
2 helpful votes
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ThIs company post fraudulent reviews, please beware when deciding to use citizenshiper as they will not let you post an honest/low review. I did numerous reviews on pet carrier services but ultimately chose CitizenShipper because of the company reviews. I felt confident that my dog would be transported with no issues, so I paid the deposit, spoke with my carrier on numerous occasions, and confirmed my trip through follow-up messages. I received a cancellation from my carrier on the evening before my shipment, which was a Friday night. My military move, flight arrangements, and children school attendance was ruined by the carrier. There is no customer service phone number to speak with anyone, so there is no immediate remedy other than resubmit a new shipment, pay and, hope that you get a forthright carrier. There is only email, which doesn't help a one day deadline. In my case, The driver used an excuse stating that her vehicle was being repaired. However, her profile shows her making a delivery within the same time frame. Its apparent that she wanted to move my appointment around to make more money. After a very tormented and agonizing experience with this company, I wrote a review which I noticed wasn't posted. When I asked (in an email) what happened to my review. I was told that since the carrier notified me, it didn't count against her. I don't get a chance to post a review. I thought that was the most unprofessional and insensitive thing I had ever heard being that my shipment was canceled on extremely short notice with no way to recover. I explained to the company that since I'm not able to post an honest review, then I will use other platforms to warn innocent people of citizen's misleading practices.

Date of experience: September 16, 2020
Washington
1 review
0 helpful votes
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Great site
September 28, 2021

Needed to ship some rocking chairs
Great experience
Good communication
Very happy with the overall experience

Date of experience: September 27, 2021
Virginia
1 review
1 helpful vote
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Outstanding job, she kept us informed about our pet at all times
Reasonable rates and she took all of his belongings,
Thank you once again Celia Cambell
Outstanding job

Date of experience: August 23, 2020
Michigan
1 review
0 helpful votes
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Great
February 15, 2019

On time very respectful and nice, very good with both puppies and I would definetely ise them again when needed

Date of experience: February 14, 2019
Ohio
3 reviews
0 helpful votes
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Amazing company
May 17, 2019

This company truly saved me, I truly felt my furry loved ones were safe and I couldn't be more thankful.

Date of experience: May 17, 2019
California
1 review
0 helpful votes
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I had my doubts at first but the overall experience was excellent, I highly recommend Dan from Nationwide Pet Transport, LLC. Superb service.

Date of experience: January 16, 2019

Overview

CitizenShipper has a rating of 3.3 stars from 1,070 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CitizenShipper most frequently mention great experience, pet transport and fur baby. CitizenShipper ranks 4th among Mail Forwarding sites.

service
236
value
229
shipping
213
returns
108
quality
207
+101