I ordered and aquatic belt adult small for $29.99 plus taxes and shipping. The aquatic belt I received is a small child size, When I asked in writing (no one answers the phone or return calls) to provide UPS return label they wrote "We only provide free labels for incorrect or damaged items, or issues caused by our company".
Any errors made when placing the order do not qualify you for a pre-paid return label.
Your options for a pre-paid return label would be as referenced previously."
According to UPS it would cost me $60.00 to return $29.99 item. The item is too small even for my friend who weighs 105 lbs..
The order came pretty quick. They were out of stock on some items, so we didn't get those but did receive a refund.
HOWEVER, when the order arrived, the shipping box was ripped open at one spot and there was no cushioning material in the box. The ornaments were left to their own devices and with the help of Unicorns and Fairies none of them broke.
The Christmas wreaths we purchased were very full and lifelike. We are very pleased with our choice. Customer service is very good as well. We had questions about our order, which were quickly addressed.
The product was horribly made and the fact that the customer pays to return ship poorly made product is beyond the beyond. I was advised by customer service that its due to buyers remorse, the nerve! I will never use this company again. The product and customer service is sub par to say the least.
Jeffersonian kinetic wind vane coupled with the cardinal direction attachment and the rain gauge and the drum thermometer delivers the eccentric look to my garden I was looking for. The Christmas Central people packaged it very well and every thing survived the trip in the delivery process unscathed. Thanks again and will definitely use Christmas Central again.
Sincerely
Mat Hinze
Lincoln, Ne
Placed an order. Never heard a word for over three weeks. Finally called and was told that my payment was received, item was in stock but couldn't ship because of an internal problem. I asked to speak to a manager and the girls came back on the line and said the order was canceled and we would receive a refund. A month wasted and never got what I wanted
I ordered two glittery bird ornaments; one gold and the other is red. They arrived in perfect condition. They both have nice long feathered tails and not only clipped easily onto my artificial Christmas tree, but also stay in place. I am really pleased with these ornaments!
If you've ever decided to order two items, make sure you do not order on the same day. They will send you one item under one order. I am missing my second order of $200 and waiting three weeks already. Their Customer Service is terrible, good luck if you understand someone speaking from India.
I ordered a 100' of garland on 12/4 ( Sunday). Chose cheapest shipping. Received package on 12/10. Great quality and lowest price and fast shipping. You may not be able to reach them on the phone this time of year, but they do respond to emails reasonable fast.
Excellent Customer Service with everything that was purchased.
If somehow the ball gets dropped,
It will be corrected as soon as it happens after they are aware there is any type of issue.
Can say enough on my numerous orders.
This tiger is absolutely beautiful, extremely realistic. A perfect addition to my collection.
It was packaged securely and delivered in a timely manner. I recommend Christmas Central for your purchasing.
Ordered three piece light tree set. Came in as described and they worked phenomenal. Had an issue with my order. They refunded applicable things and still ensured I got everything. Amazing. Especially during the holiday.
I ordered Red and white alternating Christmas Lights, Candy Cane Themed from Christmas Central. These are like impossible to find. They shipped fast, came early and look amazing! I really think i can use them for Valentines Day as well. I am really amazed at all the light color combinations Christmas Central has, compared to the big box stores.
Hi Cindy,
Thank you so much for taking the time to leave us a positive review! We truly appreciate your business.
It's wonderful to find the non standard Christmas colors that are typically found only in high priced specialty stores. Saved a half to full day of driving around the city by ordering on line. Their shipping was immediate, correct and boxed properly.
Excellent experience.
I had been wanting these specific feather balls for over a year. They seemed to always be sold out. I happened to see them listed on another site, did a quick Google search, and found Christmas Central. I ordered right away. Both items came quickly and in great shape. Wonderful experience.
My first visit, nice site, easy to navigate, clear descriptions, and I found exactly what I needed!
Items arrived in a reasonable time frame well packaged and as described. I will definitely shop at Christmas Central again!
I had ordered a set of alpine trees from Wayfair that were not high quality so I sent them back. These trees exceeded my expectations. This was the first time ordering from Christmas central and won't be the last. Fast shipping too!
Easy to use website. I needed specific lights and i had no trouble finding them on this site. Secure payment with PayPal. Shipped and arrived super fast. My lights were securely packaged and worked beautifully. Would definitely order from Christmas central again.
Items came in time to decorate for Christmas, but each of the 4 boxes were pretty beat up and torn.
I checked all the lights and they lit okay, so that's a good thing. But you might want to consider better shipping.
Christmas Central has a huge selection of holiday decorations so it was easy to find exactly what I was looking for...and then some! My order arrived in a timely fashion and everything was beautiful! Thank You.
Answer: Hi Sam, Christmas Central ships a million packages a year all over the country, and even around the world. We have been online for over 15 years and work with some of the largest companies in the country to deliver best-selling merchandise to our customers. We are officially celebrating shipping 15 million packages this year! Have a great day.
Answer: Hi Paula. Our hours are currently Monday - Sunday 8:15 am - 6:45 pm Eastern Time. Excludes Holidays 1-844-329-5677 or customerservice@christmascentral.com If you need to refer back to hours and contact information, you can find it here. https://www.christmascentral.com/contact-us/
Answer: Hi Janice, I believe we spoke on Facebook as well. We are not experiencing any shipping issues. We did have some issues in November/December 2015 following a large snowstorm (7 feet of snow) that destroyed our warehouse, but since then we have completely rebuilt, plus added a new warehouse system that has eliminated many of the issues. Please feel free to talk with customer service via live chat on our website, email customerservice@christmascentral.com or phone 1-844-726-8297.
Answer: Hi Marlene, we are located near Buffalo, NY. We ship out of Cheektowaga, nationwide and to Canada. Thank you for reaching out to us.
Christmas Central has a rating of 3.5 stars from 2,455 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Christmas Central most frequently mention customer service, good quality and great price. Christmas Central ranks 1st among Christmas sites.
Hello Scott. Thank you for taking the time to leave a 5 star review on sitejabber. Because we do not pay to use this review site, it is not reflective of our typical customer experience. We do have 4.4/5 star rating on google and nearly 8K positive reviews via trustspot. We appreciate that you chose to shop with us and we hope you have a wonderful holiday season.