website thubmnail of Changelly

Changelly

How would you rate Changelly?
grey star
grey star
grey star
grey star
grey star
North Carolina
1 review
0 helpful votes
Follow Malik W.
Unfollow Malik W.
Send Message
Share Review
Report Review

Excellent
May 23, 2019

The support team for Changelly were very patient and offered me services when I would not receive any information from coinbase. They were prompt and quick to offer solutions which in turn allowed me to finish my transaction.

Date of experience: May 21, 2019
Alex C. Changelly Rep
over a year old

We appreciate your candid feedback, Malik! Should you have any complications with your exchanges, please don't hesitate to contact us - we are always ready to help!

New York
2 reviews
0 helpful votes
Follow Mysha D.
Unfollow Mysha D.
Send Message
Share Review
Report Review

Good experience so far
October 23, 2020

I like this exchange because it does not require detailed registration for swaps. The process itself is pretty simple and straightforward. My recent swap was a good example of this.

I exchanged 0.2 BTC to 5.******* ETH using a floating rate. Yes, I got a little less than I hoped, but these are the features of the floating rate. Honestly, I didn't stand with a stopwatch and measure how long the transaction took, but it felt like it didn't take much time. By the way, the commission was very small. Only 0.25%

To summarize, this is a very good option for swaps, for various reasons. I would recommend this exchange

Date of experience: October 23, 2020
Alex C. Changelly Rep
over a year old

Thank you for choosing Changelly!

Washington
1 review
0 helpful votes
Follow Chris B.
Unfollow Chris B.
Send Message
Share Review
Report Review

We all know how important our crypto is to us. I sent a large amount of crypto without a tag. When it was needed... that's when the panic sets in... first thing I did was contact the 24/7 customer service they made me feel better right away assuring me that my crypto was safe and it will take some time but a refund will be issued... I finally got it back today and wanted everyone to know the can TRUST CHANGELLY

Date of experience: June 16, 2020
Alex C. Changelly Rep
over a year old

Thank you for your review!

Sweden
2 reviews
1 helpful vote
Follow Bilal O.
Unfollow Bilal O.
Send Message
Share Review
Report Review

It just works for months
September 10, 2020

It was not easy for me to stop using the old exchange (I will not advertise), but using it became less and less convenient. On one of the crypto forums in the ranking of the most trusted exchanges, I saw Changelly and decided to give it a try.

I have been doing swaps for a month and a half now and so far everything suits me. It is convenient to use the service, commissions are low and other pleasant things. In general, I recommend everyone to familiarize themselves with this exchange. Maybe you will like it too

Date of experience: September 8, 2020
Alex C. Changelly Rep
over a year old

We appreciate your feedback! Keep using Changelly and enjoy fast and easy swaps!

Cyprus
1 review
1 helpful vote
Follow Ernest R.
Unfollow Ernest R.
Send Message
Share Review
Report Review

You're the best
May 22, 2021

I've been using Changelly for 3 years and I had an issue with a transaction only once. But the support reacted right away and I've got feedback from the support lady within like 20 min. Changelly is the biggest crypto exchange for instant swaps which provides deep liquidity (it's important for the crypto exchange market). Thanks guys! You're the best.

Date of experience: May 21, 2021
Alex C. Changelly Rep
over a year old

Hi! Thank you very much for such kind words :)

Portugal
1 review
1 helpful vote
Follow Jose S.
Unfollow Jose S.
Send Message
Share Review
Report Review

Good exchange
June 24, 2020

I could always come at any time and make a quick swap of the currency I needed. It's nice that there is an opportunity to fix rates in order to avoid losses due to volatility in the exchange. This is not the first time it has saved my money.

Date of experience: June 24, 2020
Alex C. Changelly Rep
over a year old

Thank you for your 5-star review!

Colorado
1 review
0 helpful votes
Follow Bob J.
Unfollow Bob J.
Send Message
Share Review
Report Review

Had a tech issue that was not entirely even there fault, was out a lot of $... they promptly responded and assisted to recover the funds in their means to do so. CS rep was clear, supportive and quick to respond, reassure

Date of experience: July 15, 2020
Alex C. Changelly Rep
over a year old

Thank you for your 5-star review! Keep using Changelly and don't hesitate to contact us if any complications arise!

Florida
1 review
1 helpful vote
Follow Nana T.
Unfollow Nana T.
Send Message
Share Review
Report Review

Changelly met my expectations. Apart from all its great features that work great, I would like to highlight the work of the support team. No matter what happened, I always received quick answers to my inquiries and was confident that they would help me promptly. Thank you for covering the rear.

Date of experience: August 12, 2020
Alex C. Changelly Rep
over a year old

Thank you for providing your valuable feedback. Please reach out to us at support@changelly.com, if you have other suggestions.

Mexico
1 review
2 helpful votes
Follow Ann W.
Unfollow Ann W.
Send Message
Share Review
Report Review

Lost 200 on Polkadot
May 2, 2025

Lost 200 on Polkadot thought everything was fine, then within 10 minutes, it's 20% lower. What's the point of this?

Date of experience: May 2, 2025
Alex C. Changelly Rep
6 days ago

Hi there, and thanks for bringing the matter to our attention!

Our system is designed to search for the best rates across multiple exchanges at live, so some changes can happen during the swap. That said, it looks like quite a shift and we'll be happy to look into it for you. Please share your story and the Changelly Transaction ID with us at support@changelly.com or via the live chat on the main page - the team is available 24/7 and will happily initiate the "Rate Check" process for you.

Germany
1 review
1 helpful vote
Follow Samuel L.
Unfollow Samuel L.
Send Message
Share Review
Report Review

Be cautious with this provider! I initially exchanged a smaller amount for testing, which went smoothly and quickly. However, when I tried to exchange a larger sum, it was held with a "suspicious" notification. The coins I sent both times were from the same address and are 100% clean. I then completed a verification with my ID, yet they keep asking for more information, which I am trying to provide, but the money is still not being released. The support team also won't tell me when it will be released.

Date of experience: August 26, 2024
Alex C. Changelly Rep
8 months ago

Hello Samuel,
As we replied to you on the BestChange platform, your refund is on its way. Please check your inbox, our team has sent you an email to specify certain details. Hope for your understanding and patience. In case of any questions, please do not hesitate to write us at support@changelly.com or directly to the Compliance team. We'll be glad to help you.

Just a quick reminder: we take AML and KYC very seriously: our Compliance department works with certified tools and agencies, so they may need some time to investigate each case.

Thank you!

Texas
1 review
1 helpful vote
Follow Alix g.
Unfollow Alix g.
Send Message
Share Review
Report Review

Changelly Scammers
October 10, 2024

https://changelly.com Scammers
I have provided all the evidence. I also agree to any KYC/AML and other information. This is just the ceiling of bullying. Changely, what right do you have to dispose of my money? I am already fulfilling all your conditions worse than in the credit department, and you continue to mock me with a smile. Users, if you are reading this, do not even think about coming close to this service or get ready for hardcore sadomaso and loss of money.

I officially declare that the changelly service does not conduct any investigations, communicates according to templates, collects data, and then changes operators and starts everything in a circle. THESE ARE SCAMMERS.

OrderID: cgral4cner33adt6
I can also provide any other information confirming the honesty of the review.

Date of experience: October 10, 2024
Alex C. Changelly Rep
7 months ago

Hi again! We appreciate you bringing the matter to our attention but as we've mentioned on other platforms as well, your case is under investigation due to 2 people making their claims to your Changelly account. Our goal here is to ensure that the funds are delivered to their rightful owner, so we only ask you to provide our AML/KYC Compliance department with the requested information so they can complete the investigation, identify you as the account owner, and restore access to your account.

That said, we really hope you understand that reposting the same review will not contribute to the case resolution, but your assistance with the investigation would. Our team is available 24/7 and will be there for you anytime! Thank you in advance!

Cyprus
1 review
7 helpful votes
Follow Craig B.
Unfollow Craig B.
Send Message
Share Review
Report Review

Legal Action
July 15, 2023

I attempted to swap 1 BTC to XRP. After 24 hours and 27 bitcoin confirmations, the swap still had not been done. Another day later, and I still have neither my BTC or XRP. I was told this would be dealt with the same day. Considering legal action against this bad practice company.

Date of experience: July 14, 2023
RU
1 review
5 helpful votes
Follow Adam R.
Unfollow Adam R.
Send Message
Share Review
Report Review

That platform hold my money money then month and always reply that my case under review and reject to return my money. Don't recommend. Unprofessional company! UPDATE: They stop responding by emails. Just decide to still my money. Do not trust that chinese company.

Date of experience: December 2, 2023
Alex C. Changelly Rep
over a year old

Hello Adam R! We are sorry to hear that. We see that you've experienced some issues during your exchange. Please note that we are aware of your problem, and we're currently doing our best to resolve your case asap. Our support agents will contact you as soon as the case is resolved. If you still have any questions, please do not hesitate to contact us directly at support@changelly.com or via the live chat on our official website changelly.com. Thank you for your patience!

France
1 review
1 helpful vote
Follow Josh B.
Unfollow Josh B.
Send Message
Share Review
Report Review

Be careful with this website, it may be a scam! I exchanged 500 USDC through 3rd party exchange comparison platform. It turned out that the platform did not show that I had to send USDC Native, instead of Bridged, as I did. I contacted Changelly support, who stated that they need a $100 fee from me to recover the funds. I sent them the $100, and for over a month, I have not received a refund of my 500 USDC!

Support keeps replying that they are working on it. Instead of recovering my $500, I lost an additional $100. In total, $600 has been withheld by Changelly for over a month. Beware of them!

Date of experience: January 22, 2024
Alex C. Changelly Rep
over a year old

Hey Josh! We are really sorry that you had such an experience. Please note that the problem is that you have accidently sent wrong tokens to the network (the address was generated for USDCARB while the sent cryptocurrency was USDC.e),. The process of withdrawing the wrong coins from a network is quite tough and might take a while while it also requires a penalty. We are aware of your case and are doing our best to make a refund as soon as possible, but again it is quite a long process. Our team will get back to you once all the bureaucracy is done. Thank you for your understanding and patience!

Georgia
1 review
5 helpful votes
Follow Jim S.
Unfollow Jim S.
Send Message
Share Review
Report Review

Fast and cheap transactions
September 20, 2023

While working with Changelly, most of all I liked the transaction fee. It was much smaller comparing to other exchanges I've ever used. Also, my transaction was confirmed within 6 minutes. Thanks!

Date of experience: September 20, 2023
California
1 review
9 helpful votes
Follow O K.
Unfollow O K.
Send Message
Share Review
Report Review

Waited 12 hours for my coin to be "exchange" end of twelve hours... it said failed. Coin was taken out of my account. Been over a day and I haven't received a refund. So. In a bull market you take 12 hours to exchange and then fail. Meanwhile, I haven't received my coin back. Literal thieves. Stay far away. I lost. 1 BTC Will be filing a lawsuit if I don't get back

Date of experience: January 29, 2021
Alex C. Changelly Rep
over a year old

Hello! We're sorry to hear about your transaction. It seems it was made during the hype around DOGE. We wrote an article where we explained everything about the problems we were experiencing at that moment.
https://changelly.com/blog/doge-bullrun-changelly/
If you still didn't receive your funds, please contact our support team via support@changelly.com mail they'll help you out!

Texas
1 review
4 helpful votes
Follow Leslie D.
Unfollow Leslie D.
Send Message
Share Review
Report Review

Still waiting...
May 19, 2021
Updated review

I am still waiting on my refund and Changelly closed out my ticket. My ticket should remain open until my refund is issued. That is when my case will be resolved and then could be closed. It has now been 10 days. I will update when I actually get my money back. I do think it is ridiculous that it is taking this long considering the fact that sending the bnb was a quick and immediate action.

Date of experience: May 19, 2021
Alex C. Changelly Rep
over a year old

Hi! Could you please share with us via support@changelly.com whether your situation was resolved?


Changelly stole my money
May 13, 2021
Previous review

I have been trying to get my money back for three days. I did a transaction with Changelly to exchange bnb to eth and I did make the mistake of sending slightly less than was asked because a fee was taken, literally a few cents short. I even sent the small additional amount of bnb in a second transaction. Changelly claims they didn't receive my bnb but they are lying. I have proof and I sent it to them. A transaction can be tracked and it clearly shows bnb from my wallet to them. I just want my money back. I don't even care if they keep the small additional amount I sent in a second transaction. I am out over $800 because of Changelly and that could have been more by now. They stopped answering me once I sent all the proof. Sad to say I think this service at the very least doesn't know how to handle refunds and they may possibly be scamming people. If my money is returned I will gladly update my review. But for now I would say, do not use this service!

Date of experience: May 12, 2021
Germany
1 review
0 helpful votes
Follow Clinton W.
Unfollow Clinton W.
Send Message
Share Review
Report Review

Once again successfully completed the transaction here. I should also write a review about mine experience.

I'll be brief - I like everything. The system is well debugged and works almost flawlessly. Smooth and fast - this is how I can describe the swaps here. Technical support pleases too. You can explain your questions in a live chat and get prompt and useful answers.

Exchange rates are generally good. For the most part, they look beneficial, especially when they not fixed. So I just want to praise Changelly for the excellent service.

Date of experience: October 2, 2020
Alex C. Changelly Rep
over a year old

Thank you for your encouraging words.
Your support and voice are very important to us :)

Sweden
3 reviews
12 helpful votes
Follow Block C.
Unfollow Block C.
Send Message
Share Review
Report Review

Customer support at changelly is excellent not to mention the service itself. Among the most convenient services in the entire crypto industry and I use it multiple times every day. 24/7 Life Chat available for any questions or concerns. Highly efficient, ultra low fee, and relatively quick transcation time. Overall I highly recommend Changelly!

Date of experience: February 12, 2019
Alex C. Changelly Rep
over a year old

Thanks for your detailed feedback! We appreciate your trust in our services and can't wait to have you back on Changelly!

Denmark
1 review
1 helpful vote
Follow Zachary M.
Unfollow Zachary M.
Send Message
Share Review
Report Review

My Changelly experience
October 20, 2021

I have never had a single big issue with Changelly since my first purchase. The changes were made quickly (only one took more than 15 minutes to proceed). They constantly add new currencies to the list, and it's a great way to learn about different altcoins, therefore I highly recommend it to anybody seeking for a new crypto trading site.

Date of experience: October 20, 2021

Overview

Changelly has a rating of 3.8 stars from 139 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Changelly most frequently mention support team, customer service and exchange rate. Changelly ranks 8th among Currency Trading sites.

service
60
value
53
shipping
28
returns
28
quality
50
This company responds to reviews on average within 8 days