I really love this so much all I know about blockchain it was only nice wallet thanks for checking on blockchain
I forgot to insert the destination tag for my transaction and the support manager Olivia promptly sorted the problem out. Well done, Changelly! I Thanks!
Steal my money! Let people know the truth!
Max repost info about this scammer.
Until you will not unblock OUR funds we will continue to tell the truth
Hello, Victor!
We apologise for any inconveniences we may have caused you. Such situations are taken very seriously by us, and we'd like to look into your situation. Please email us at support@changelly.com, as we'd like to look into the situation.
Thank you!
I recommend this exchange. There is a wide variety of coins here, for many of them, you can fix the exchange rate, and at the same time, the speed of transactions is extremely pleasing.
We are pleased that you enjoyed our service. If there is anything we can do for you, just let us know at support@changelly.com!
Used Changelly since a while to DCA.
Always swapped cryptos, never used FIAT or credit card.
Today for a swap around 100$ of BTC, they wanted KYC. And as i'm refusing a KYC for a crypto swap, they just keep my BTC and don't cancel the transaction...
Crypto Customers, be warned.
So this was my first taste of buying XRM through Changelly and I'll definitely be back soon. Kim on the chat was great and cleared all my questions up quickly.
Thanks a lot for your review! Greetings from Kim!
Changelly is a awesome website with such a nice guys i love them fast safe and kindly they care about client they are so good...
I lost my 435 BNB they helped me very fast and very kindless to make it back (REFUND)
Thank you guys you are best...
It is delightful to hear such positive words and it’s always a pleasure to serve our users. Keep using Changelly!
Easy to use the website and mobile application. The interface is clear and easy to use. Good exchange rates, quick swaps. I am 100% sure about these things.
Thank you for your feedback! Keep using Changelly!
I'm pleasantly surprised by the friendliness of this exchange. Registration is very simple, everything works intuitively, and if there were any questions, support helped to quickly deal with them
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at support@changelly.com if you have any questions.
Selective scammer for sure, they confiscated a small amount of bitcoin and blamed it on user error - stating ill be refunded in 20 days, stay away at all costs
Hello!
We're sorry to hear about your experience with our service.
Changelly does not provide custodial services, which means, we do not store your crypto assets on deposits and balances.
According to our support team, you'll be refunded within 20 working days.
Also, according to our Terms of Use (https://changelly.com/terms-of-use) Changelly cannot guarantee the execution of a Fixed exchange rate transaction in some cases, including, but not limited to the following ones:
User sent crypto assets to a previously used one-time address that had been generated for a Fixed exchange rate transaction or a Floating exchange rate transaction. All Fixed exchange rate option addresses are non-reusable.
In these cases, the crypto assets that user wants to exchange via Fixed exchange rate option will be refunded, if at all possible, less all applicable fees.
Whoever says anything, but I want to give this service the maximum rating. The service keeps promises and works for S+
BTC / LTC; BTC / XMR; BTC / BCH; I do all these swaps without problems. Yes, I even bought DOGE here for myself, what can I say.
Thank you very much for your 5-star review!
I recently started using this exchange, and now I'm ready to say that this is a great service! No matter how I wanted to find fault with something, I couldn't find reasons for this.
We would like to thank you for using our service. If you experience any dissatisfaction, please contact our customer care at support@changelly.com.
They wont refund me after taking my coins. I complied with their KYC but they said it wasn't good enough. So they will be keeping the coins.
Hello Pam R.! We are sorry to hear about your bad experience. Did you try to contact our support agents regarding your problem? If not, make sure you do it via support@changelly.com or live chat on our official website (changelly.com). Please, don't forget to provide your transaction ID so we can resolve your case faster. Thank you for your patience!
There a lot of thing for saying about changelly team such as:
Fast supportation
Easy to use in changelly app
Simple app
Including popular cryptocurrency
Beeing userfriendly interface
And etc
I love changelly exchang
Thanks for your detailed feedback! Enjoy instant transactions on supersonic mode with Changelly!
My experience using Changelly has been great. Smooth and fast token swap and live customer service to help out with any questions I had. Recommended.
Hello, Dean! Thank you for taking the time to share your experience! Looking forward to seeing you on Changelly in the nearest future!
Selective scammer for sure, they steal your money by sending errors. Cost me around 4 bts. Money never came back. Dont use this...
We are still disappointed when a Changelly consumer has a bad experience. We apologise for any inconveniences we may have caused you. Such situations are taken very seriously by us, and we'd like to look into your situation. Please email us at support@changelly.com, as we'd like to look into the situation. The security of our clients' properties is paramount to us.
Terrible exchanger, I lost my money in your service, how many more people will you fool? Apparently the service scam
Hello! We would like to here more about your experience and try to resolve it. Please contact our support team via live chat feature on the main page of our website. It is the quickest way to troubleshoot your issue
I just wanna say i love this site since come out in the first time thanks changelly, great services...
We would like to thank you for using our service. If you experience any complications please contact our customer care at support@changelly.com. We are always ready to assist you!
Four Months ago
Four Months ago, I deposited 2K Matic from Matic Mainnet but changlly doesn't support Matic Mainnet. They support ERC20 Matic. I didn't know that made a transaction.
So now I am helplessly begging for my founds from Changlly for continues more then four months. Their funny replys, they don't support Matic Mainnet so they are unable to excess my funds, They will return it once they will start supporting Matic but not guaranteed.
There was not any notice or anything during my transactions that can prevent me from doing that transaction.
I did little research on Matic both networks and found that You can send or receive Matic from any Network and you won't loss a single penny, Changlly is special dictates its own rules on costumers. I am still waiting in the dark but no help at all from Changlly.
We are sorry to hear about your negative expirience and with the fact that you've encountered an issue which is related to high complexity of the case. In this case we indeed cannot provide you with an ETA of the resolution, but stay in touch with our support team so they can update you if there are any progress.
Overview
Changelly has a rating of 3.8 stars from 139 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Changelly most frequently mention support team, customer service and exchange rate. Changelly ranks 8th among Currency Trading sites.
Changelly offers its API and a customizable payment widget for any crypto service that wishes to increase its turnover. The exchange provides its Affiliate program with a quite appealing revenue share mechanism. Changelly is a partner with Jaxx, Coinmarketcap, Coinomi, Ledger, Exodus and other prominent companies.
We offer you an intuitive interface, the best exchange rates and secure transactions. We aspire to establish mutual trust with our clients; thereof we don’t have any hidden or unreasonable fees. We always charge only 0.5% fee and that’s it, full stop.
Changelly 24/7 support team works around-the-clock to smooth your purchase or exchange experience. We highly encourage you to contact our team directly via support@changelly.com if you have any questions
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Thanks for sharing your experience, Sofy! Please don't hesitate to contact us anytime in case of any complications. We'd be happy to help!