CEVA Logistics

Ceva is my go-to car carrier. Its a company which knows what its doing and follow up is excellent. I booked my car for collection on a day the business was closed over Xmas. An extremely polite Ceva person called and informed me of this Collection was re-scheduled no issue no problem Courteous, professional, and problem fixed. Yes, more expensive but the old adage of "getting what you pay for" applies. Will always move my cars with Ceva

So far booking was very easy. Communication was extremely poor. Numerous times I chased an update only to be put through to an off shore call centre. Off shore contact had no understanding of a classic car that needed care.

Terrible car was damaged when received and Ceva has done nothing about it

Very disappointed, I booked a Express pick up on 02/12/2021, on that day, no one called to Confirm, I call the service number, just been told, can't pick up at what I am booked time and even can't tell when can! If you can not do that you should call me before that happens. I'll leave 1 star on google review as well

Easy, but when I called prior to booking to confirm whether or not I could drop off the day before, and when I call afterwards to double check cancellation policy in these current times, there was some confusion on the phone. I think all is resolved.

CEVA offered the BEST quoted price for my transport requirements. At the time of booking I was given an ETA (subject to change/delays). My vehicle arrived a day earlier than the ETA. Very happy and will definitely use CEVA again.

Handlers have literally crashed my car in transit and refuse to cover the damage. The claims agent here in Melbourne sent me an email from his phone, on the spot, saying the case has been reviewed and rejected and was closed. While I was standing there. Disgraceful and now I need to take out an insurance claim to replace my front end.

Website states no delays on services.
I booked on Monday for a Wednesday pickup - no communication that this wasn't occurring. Client waited at property all day until I called to understand why pickup had not occurred. Supervisor supposed to call me back - hours later still no contact. Pickup has 1 week delay - utterly disappointed and dis satisfied customer. Would not recommend and will not use this organisation again.

Was recommended CEVA by other car owners who had vehicles freighted from other states. Initial enquiry and booking was frustrating felt very unpersonable, it was just like they were *** questions at you and they were really hard to understand. When you spend money on a vehicle you want your customer service to have some kind of understanding around the logistics and concerns of transporting your new purchase across the country. I nearly choose to go else where because of this but many of our friends praised your service.
Cost effective compared to other quotes we received.
Communication at time of delivery here in South Australia was fantastic, though there were issues and it didn't get delivered to my door as originally planned, communication regarding this was great as to the reason why and an alternative was made to get it delivered the very next day to our choice of repair / mechanic. This is the kind of customer service that should be received right from the start.

Brisbane to Sydney (depot to depot)

Car shipped Wednesday, arrived early Thurs AM.

Picked up thurs 2pm. No damage, dirty but that's expected.

Chose the base standard service and it was done in 2 days.

Hi, my vehicle was collected from Lloyds Auctions in Carrara a week ago to I think your depot. It has not yet been moved and when we enquired about the two week delivery time qe were advised that was just a default for your drivers for breaks. I am really keen to know, when will this vehicle actually be delivered?