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Cell2Get

Overview

Cell2Get has a rating of 3.3 stars from 1,228 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cell2Get most frequently mention customer service, new phone and free shipping. Cell2Get ranks 242nd among Mobile Phones sites.

service
174
value
165
shipping
172
returns
142
quality
161
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3,106 reviews
+8
How would you rate Cell2Get?
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New York
1 review
0 helpful votes
Follow linor T.
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Phone is great
May 9, 2016

I ordered the Jitterbug J Cell Phone (Red) from Celltoget for my Mom. She absolutely does not know how to use anything... cell phone, cd player, computer. This phone is perfect for her. All she has to do is open it, arrow up or down to the person she wants to call, and push call. She loves it. The phone came in perfect condition at a much, much lower price than if purchased from a retail store in person. It is easily set up with easy to read instructions and easily accessible "real people help" if you need to call.
Anyone technologically challenged who wants a cell phone just for calling, or wants one for a loved one in the same situation should seriously consider Jitterbug. Consumer Cellular has a great deal, but their service is spotty, and there were numerous dead spots when using their phone. Jitterbug has no problems. I was a skeptic, but this phone has proven me wrong.

Date of experience: May 8, 2016
New York
1 review
0 helpful votes
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Fantastic
September 19, 2021

Best customer service so far! Melvin and George are very very helpful and knowledgeable also, they go out of their way to help you in every way they can. Ive been to other stores but somehow they just end up being rude instead of giving information, but this store has best employees so far. Highly recommend them, give them a chance to help you and they will give you the best in store.

Date of experience: September 17, 2021
Connecticut
1 review
2 helpful votes
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Dont even think of returning a phone. They will charge an unbelievable restocking fee. Even if the phone was never opened. I am still out 164.00, they said I will get about 98.00 of it back. I still do not have the credit after 7 days! Thieves! Dont ever shop there.

Date of experience: June 5, 2012
New York
3 reviews
1 helpful vote
Follow Jim W.
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I was given a cell phone as a gift from my brother. I went on to cell2get and so they offered the phone in the color I really wanted. I called the company up to see if I would be able to swap and do an exchange. I was pleased at how smoothly things went. I will definitely consider them for phone related purchases down the line.

Update: Got the phone in the preferred color today and I am very excited :D

Date of experience: March 17, 2017
New York
1 review
1 helpful vote
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Fantastic service!
February 27, 2016

I buy all my phones from them. They have a huge variety of phones unlocked phones. They give me the best service help me to set up my email transfer my contacts etc etc. i bought a phone from; local store first the company who send me charged me twice and second they gave me a phone and wasnt even unlocked as it was mention. I prefer spending a bit more and getting something i know works out for me for sure. Thanks guys.

Date of experience: February 25, 2016
New York
1 review
1 helpful vote
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Good Find
April 4, 2017

I ordered a phone a 2 weeks ago and needed to have it unlocked. I bought the phone from their website and they not only provide the service, they explained why unlocking a phone is important. I spoke with Melvin and he was very polite. I asked for a tracking number and asked when my order would arrive. I was sent an email shortly after and was notified that my order would arrive after 10 business days. I was happy with their customer service and have already recommended them to some friends.

Date of experience: April 3, 2017
New York
1 review
0 helpful votes
Follow Usher B.
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Was dealing with the store manager assistant george. Excellent knowledge, quick help & follow up next day (after contacting them 3 days after I received my phone and that my service provider wouldn't help me get it up and running), if all is working and is correctly done.

Date of experience: August 30, 2022
Bangladesh
1 review
0 helpful votes
Follow Ryan E. P.
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I was at first worried when i placed my order with them, but after actually seeing it being shipped and arriving on time i was blown away. I would totally buy another phone from them.

Date of experience: January 13, 2024
California
1 review
0 helpful votes
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Never got working phone
November 16, 2019

These people are either totally incompetent or frauds. I question the good reviews on this site. I bought an unlocked phone from then and they sent we a locked one. For weeks Melvin kept telling me he would get the phone unlocked the next day and never did. We agreed that I would return the phone for an unlocked one. He never sent the unblocked one and said he was waiting for me to tell him to send a phone again.

Date of experience: November 15, 2019
Washington
1 review
1 helpful vote
Follow gilmor d.
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I called Jerry this Sunday, 11-09-14, and inquired about a tracking number for my shipment. Within a few minutes I was given the info needed to track my cell phones. Five stars just aren't enough for the help he provided. I will certainly shop cell2get for my future electronic needs... Thanks again Jerry, Hank

Date of experience: November 15, 2014
New Jersey
1 review
1 helpful vote
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I was pleasantly surprised with the knowledge and level of service received. I wanted an unlocked phone to take on my planned travels through Europe and was given good advise and also a complementary European power connector for the phone I purchased.

Date of experience: December 10, 2015
New York
1 review
0 helpful votes
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Tech support is great
March 21, 2016

Although the actual results to my call to tech support for my new smart phone remain to be seen, the tech, george, was patient, helpful and I believe her comments logical. My new Nexus 5 seems to be losing its ability to hold a charge. George gave me actions to take that make perfect sense.

Date of experience: March 19, 2016
New York
1 review
0 helpful votes
Follow Dorit h.
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I ordered a phone on Monday, and had questions about the shipping charges, so I called them the next day and spoke to a customer service representative. They explained the different shipping options that were available, and then I gave them my order number so that they could track my order. I received the product on Friday just like they said I would. My whole experience was very good. I will order from them again.

Date of experience: February 21, 2015
Virginia
2 reviews
0 helpful votes
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This was truly a fantastic experience. Received merchandise as promised on time. Great customer service staff. I will do business with this company first. I did buy three (3) times at www.cell2get.com with a nice and excellent experience, I order, they confirm the order by email and ship just in time, I will buy again from this merchant again

Date of experience: February 10, 2015
Virginia
1 review
0 helpful votes
Follow Wayne J.
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I had the delight of dealing with Melvin yesterday. He was very pleasant in both the goods and the offerings. He helped me pick out out the first-rate smartphone for my desires. Usually, it turned into a first-rate enjoy. I might really come back to the store and look ahead to dealing with them online again in the future.

Date of experience: October 27, 2021
New York
1 review
0 helpful votes
Follow Victor R.
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Best company that I've ever had the pleasure to deal with. I had placed an order for a phone and fortunately they initially sent me the wrong phone but after contacting their customers service and filing a return request on the website for a exchange, the process was quick and painless and within the same week I received the phone I wanted :)

Date of experience: November 9, 2022
New York
2 reviews
3 helpful votes
Follow Mike Y.
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I had a positive experience. I got exactly what I ordered (Nexus 5,32GB) and in a timely manner. It was my first order, so the item was shipped to my billing address (different from where I actually live), and cell2get was prompt in getting my OK for this through their customer service department. I can't speak to how they handle returns, but the order itself went very smoothly and I had no issues.

Date of experience: March 13, 2018
New York
1 review
0 helpful votes
Follow Capucine B.
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This is how customer service is done. I have dealt with many different online companies customer service departments and I must say this was one of the best experiences I have had in a long time. Other companies out there could take a page from cell2get and how customers should be treated

Date of experience: June 21, 2015
New York
1 review
1 helpful vote
Follow gabreil c.
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Great service, very good customer service. I had to wait more than I would've liked, but there were plenty of phones ahead of me to be fixed, but looking at the quality and service, I can see why so many people come here. The glass has much better quality than the previous place I went, where their glass kept lifting off my phone. They even detail cleaned my phone and provided me with a screen protecter! Great deal, great people! I love my phone better than ever. :)

Date of experience: January 28, 2016
Wisconsin
2 reviews
1 helpful vote
Follow Tabby L.
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After dropping my phone and not being able to afford a new one, my friend recommended Cell2Get. I found a great phone for less than half the price of my Samsung phone I broke. The shipping was super fast and I am very happy with their product!

Date of experience: October 19, 2014