Cask CartelReviews 974

My order was out of stock but was replaced with a better bottle

Good and convenient delivery and a good price point.

Perfect experience. My order was delivered on time.

Great selection, easy ordering process, quality shipping.

My husband is really enjoying trying these different whiskeys.

Overall it was a good experience. Delivery was prompt

Ordered my Kirsch and it came from the UK in days! Was so amazed!

As the title says this bottle was a gift to my husband.

Have no complaints. Was kept informed about my order, when it shipped, was able to track order and received my order without a problem. The only thing that I was concerned about was that you have to sign for the shipment, so you have to be home. FedEx attempted to deliver the package on a day when I was working but did not leave a slip for me to fill out when to redeliver, they only attempt to deliver 3 times before shipment is sent back. Luckily, I was off the next day and was home when it was redelivered. This is more a FedEx issue, but just be aware when you have to sign for your shipment to make arrangements if you are not able to sign yourself.

First, I found a double bottle price the same as one bottle. I ordered it, and 2 weeks later was told they can't fulfill it, it was a website error. Ok, but 2 weeks?
Second, I ordered the single bottle and was offered a "Bonus Gift" I chose the bonus gift and my shipping went up, ok fine. The Bottle arrived, but not the Bonus Gift, after paying shipping for it! Customer service said they cant fulfill the "Bonus Gift" now, so they charged me shipping, on what? They did offer $5 off my next order. Well, what is the old saying "Fool me once..."

Order was a mystery. I never received any tracking info or communication from the sender. Emails to Cask Cartel were generic and supplied no information. I was left to guess if I was ever going to receive my order. I was also told that it required an adult signature upon delivery. I found it one day just left at the foot of my door.

We actually ordered from the Hangar One website the same night as we ordered from Cask Cartel. We received the other order in 3 days, you guys took a really long time. I've ordered from you before and it never took as long as this last time.

I always get an email about receiving miniature free gifts and have yet to receive anything. I type in the code and still nothing. This is not good business!

I found your prices in general to be very high - in some cases absurdly higher than other retailers of the same products. And while I can't tell you the exact turnaround, you were very slow in fulfilling my order. And this after you were unable to fulfill my original order and issued me with a credit instead, albeit with an extra $20 "inconvenience" credit. Overall, my experience was a very poor one.