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Cask Cartel Reviews Summary
Cask Cartel has a rating of 4 stars from 974 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cask Cartel most frequently mention customer service, great experience and timely manner. Cask Cartel ranks 12th among Food & Drink sites.
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Easy to order.
Delivery was fast.
I would order again from here.
The site is easy to navigate and purchasing was not difficult. However, I would have liked a better explanation and more communication about how long the product takes to arrive. Site says it's in stock, but it wasn't abundantly clear that the order takes 2.5-3 weeks for arrival due to customs. In stock did not mean in stock at US facilities and I got no update after the order was placed until I reached out nearly two weeks later.
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I am not really sure if what I received is actually what I ordered. But I really don't have time for a lot of back-and-forth emails that are asking me to do things that have nothing to do with the question that I originally asked. I just learned from experience.
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I placed an order on 12/11 and it didn't get delivered until 12/28. I should've ordered earlier for it to arrive before Christmas which was the goal.
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Order received, finally, after complaining to CaskCartel customer service that there had been no email, nothing at all to confirm that I had actually made the purchase. Once Customer Service got involved, package arrived quickly and easily.
We appreciate the feedback and are so sorry that you were having issues with your order. However, we are happy to hear that our Customer Service Team turned things around for you! We appreciate your business and value you as a customer.
I personally would like to think everyone for the quick and simple ordering. Also I would like to thank Ava for helping me through out my order. Thank you so much Phil
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Upon the whiskey arriving, I was supposed to receive the gift bag bundle with the black bags & cards & I never received them.
We appreciate this candid feedback and do apologize that you did not receive these items in your shipment. Our system shows that a separate shipment was sent out to rectify this situation. We hope that this helps!
It was a mystery gift for my hubby... he hasbeen wanting to try out some of the Moonshiner's brands!
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Order was as described, I would do business again.
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Quick arrival, the most exceptional packaging! Exactly what I ordered.
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This pecan whiskey can't be found in our area. Being able to order online rather than travel to another state is very good.
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Last minute Christmas gift arrived in time as promised
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I ordered as a present for wife. It showed up on time and she loves it. Can't ask for more than that.
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Very good. Everything was as it should be. All was right with my order
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Super easy, shopped, ordered, checked out and enjoyed! Will definitely use again.
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I love knowing that my order will be delivered safe and sound each time. Thank you!
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I placed the order on 12/15, but it did not "ship" until 12/24, and was not received by Fedex until 12/29. Free Stocking Stuffer gift was a single 50ml bottle of Jack Daniels, not worth the extra shipping cost.
We are so sorry to hear that you were unhappy with the delivery time frame of your shipment. Unfortunately, carriers were closed for the Holidays which has caused some delays. We apologize for this inconvenience.
The bourbon is good but one of the glasses arrived broken
We are so sorry to hear that your order arrived damaged. Please reach out to our Customer Service Team at hello@caskcartel.com for some resolution options.
Took way too long to arrive with no interim delivery status. Well packaged though.
We are so sorry to hear that you were unhappy with the delivery time frame of your order during this Holiday Season. Rest assured, our fulfillment partners are doing their best to ensure all orders are shipped as quickly as possible.
They product was what I wanted at a fair price. I had been looking for this for a while and came across it here.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing! We appreciate the feedback.