CARiD

The original bumper on my pickup truck was aged and pitted, but otherwise undamaged, so I wanted to replace it. I purchased a replacement bumper from CARiD (manufactured by "Replace"). $206 with shipping cost. It arrived in good condition and looked exactly like the original bumper, except that it was lighter and obviously of a thinner material. When I installed it, while tightening the bolt with a hand ratchet, the bumper actually bent. The truck has never been in an accident, and the brackets are completely original and undamaged in any way. So I reached out to CARiD and sent them a picture of the installed bumper. Their initial response was that they would request a return authorization. The next day I received another response saying that they would not take the bumper back because it was damaged by faulty installation. Really? How hard is it to put a bolt through a hole and fasten the nut on the back? How do you mess that up? They offered to send me $20... that is less than 10% of my original cost. When I complained about that response, they changed their story and told me I must have ordered the wrong part. Their website clearly stated that this item was exactly like OE and that it was the correct fit for my vehicle. I also verified the vehicle application and fit of their listed OE number with multiple other retailers. It was the correct part. When I told them this, they replied one more time, this time offering me $30 and a $25 CARiD gift card. When I told them that wasn't going to satisfy me and that I wanted to return the bumper for refund, they failed to respond at all. I am usually not one to complain or do negative reviews, but this item was clearly of inferior quality and CARiD refused to stand behind it. Their website says "Same quality as OE for less" and "Same gauge material as OE". I measured the thickness of the new bumper against the old one using a micrometer... the new bumper is only 66.1% of the thickness of original bumper. I have been working on cars for over 50 years and I have restored three vehicles in my life. I know my way around cars and car parts and I know quality merchandise and satisfactory customer service when I see it... and you are not likely to find either of these things at CARiD. My advice... do not buy "Replace" bumpers and definitely steer clear of CARiD. They sell cheap junk and won't stand behind it.

What is written above was my original review... now for the rest of the story...
After two months of arguing, eighteen email exchanges, two different bumper sent to me (still the same cheap junky bumper) and finally an order to field destroy the last one they sent, plus having to write a whole bunch of very negative reviews on various internet sites, I finally received my refund from CARid.com. Even though they finally made good on this purchase, I would still steer clear of them... when it comes to customer satisfaction, they just don't get it.

First let me say I ordered a tire package and the salesman Frank was fantastic. Or so I thought. I told him I was leaving in a week to visit family for the holidays and if I couldn't get my order in five days I would wait till I got back. He told me it was no problem that my Wheel and tire package would be at my house within 4 days. This was a Friday I thought well seems like a long shot he said they ship FEXDEX and it was a 3-4 day delivery. It would be if they actually leave the warehouse. I get fedex notification the shipping labels have been generated the same day. Monday I check tracking and fin they haven't left the warehouses. I call to say I want the order canceled since they haven't left the warehouse and I won't be home. They tell me they have left even though FEDEX shows they haven't. They tell me they can't cancel the order and if no one is there to receive them and they get sent back I will be charged shipping and restocking fees. I tell them they guaranteed the delivery and they basically told me "Oh well to bad to be you.". They will tell you whatever you need to hear to get you to buy then it's not their problem. They either have your credit card or your financing and you are going to pay for it one way or the other. The ironic thing is I would have paid for expedited shipping if that would have made the difference. They haven't even left the warehouse. I received the tires 2 of the tires yesterday and supposedly 2 will get here today. I bought a package not tires. If the wheels arrive after I am gone it will probably cost me $500 because no one is here to receive them. Wouldn't buy a dog house from them. Frank by the way if you read this I gave that review that was so full of praise right after I purchased the tire "package", should have waited till I received the tires and wheels and TPM sensors and Locks and everything that goes into a "package". I wouldn't give you one star now that I realize how big of a liar you and your company are. Scam artist.

Three weeks ago ordered front driver and passenger window motors for a 97 VW Eurovan Camper. When they arrived they were marked for 93-95 Eurovan. As soon as we saw they were the wrong parts we called and were told we would have to make and send a video to prove they wouldn't fit if we wanted to return the motors. The cost to pay the mechanic to disassemble the door and make the video would exceed the refund and doesn't make a bit of sense since the items are clearly marked as parts for earlier models of the VWs. When I (a woman) balked at the policy the man said that if I wanted any refund or return I better behave and do as told. I couldn't believe they call the guy a customer service agent. Maybe in Saudi Arabia. Anyway I gave him a piece of my mind about how he was speaking to me and hung up. I called back and got a woman who was clearly being told what to say, probably by the man that talked so ugly to me earlier repeating the same ridiculous policy. Their policy is clearly designed to avoid having to refund anyone for anything even if it is their problem. DO NOT PURCHASE ANYTHING FROM THESE PEOPLE! SCAM ALERT!

To anyone reading this, I would STRONGLY suggest you do not purchase ANYTHING from CarID. I purchased some after market LED headlights form CarID. After a very extended waiting period to receive my products, it became clear a mistake had been made and the wrong headlights were sent (NBD). I started a return process to exchange the lights with CarID 6 days after receiving the headlights, well within the 30 day warranty, which directly on their site reads "EASY RETURNS" HA, that's a joke! Fast forward to nearly two months later, countless phone calls and emails requesting photos, which I sent photos FIVE separate times per CardID's request, they told me they would not accept a return for exchange because it was outside of the 30 day warranty. That's right, they intentionally dragged their feet with email after email, requesting more and more photos to pull this outside the 30 day time frame. After receipt of the email denying my exchange i tried calling into "customer service" if that's what you want to call it, only to be met with a foreign outsourced call center, and in not so many words told "F you, we're not going to do anything!" Even came from a so called "Supervisor" which I had to request a call back from,
(don't fall for that trick either, they have zero intentions to call back) clearly they never called and personally had to call back into customer service and complain to high hell to speak to a Supervisor, who was beyond rude and bluntly said it didn't matter the records show when I started the process, I cannot do anything for you. Offered me a $50 gift card for $280 headlights and told me to sell the wrong ones locally. WHAT AN ABSOLUTE JOKE! Plain and simply, you run a very high risk purchasing ANYTHING for CarID. BTW, to date they have done nothing and I am out the $280 I spent on the lights. I cannot express this enough, Take your business and hard earned money ELSEWHERE!

Absolutely terrible experience. If I can give them negative stars, I would. The wheel and tire team was absolutely horrendous. I placed an order in June and was told my rims and tires will be coming within a month or two. With COVID-19, I understood. However, a month or two became 6 months only to be told that the supplier will no longer be making the rims which is the DIRECT opposite of what the supplier said. I had to go out of my way to contact the supplier directly to match up what CarID told me to see if I was being lied to. CarID told me that the supplier isn't making the rims BUT the supplier told me that they are still being made but an order for my size wasn't created. Essentially, my order wasn't really made to the supplier. The staff was incompetent - not returning emails and being rude on the phone when this was entirely their wrongdoing.

It got to a point where I just accepted that I won't be receiving the rims I wanted so I asked for a refund. They couldn't even be competent enough to get this correct. I received a refund and my refund was off approximately $200 so I had to complain to receive the refund correctly. How do you keep the shipping charge for rims I didn't even receive!? To add more insult to injury, they recalculated, realized something was wrong, and the refund amount is STILL incorrect. Now, I have to call them AGAIN to receive the missing dollars from my refund.

Absolutely the WORST experience I ever had. No wonder they are pretty low in rankings in the auto sector. If you are ever getting rims or tires, make it a mission to NEVER order from CarID. Rude, misleading staff, poor customer service, and poor communication.

These jackasses had to call me 3 times to confirm payment via paypal... wtf. But ok... told me shipped after 3 to 4 days of receiving payment, this was day 7 and no communication whatsoever. Ok so I do a live chat with a dumbass who took 30 minutes to tell me they had to call me to tell me if the order shipped... wow. U can't email me a tracking number? Oh yes because you never shipped it. Eventually i get a call from some other foreign sounding voice (5th call) to tell me item was damaged and he had ALREADY refunded. Without my asking. The auction said you had 3 of the items for sale, what about the other 2? Apparently they were damaged also. And why did you not tell me they were damaged the 1st call? I think my "best offer" was actually too low for them to accept. DONT ACCEPT AN OFFER IF YOU ARE LOSING MONEY! Duh! You couldnt ask to find a dumber and more disorganized company. Forgot to mention, also charged me twice for my purchase and refunded real fast because they were like "oh crap he's already paid". So 1. I paid, 2. Was charged, 3. Refunded, and eventually again 4. Refunded. 4 transactions for no product at all.

But who knows maybe all 3 items were damaged and I was wrong about losing money to a best offer. I feel my opportunity cost of putting my money in a real business was wasted for 2 weeks tied up in useless transactions and you could have called to tell me the product was broken when I placed the order. Actually, don't attempt to be selling broken merchandise. TAKE IT OFF YOUR LISTINGS. Jesus christ it was frustrating dealing with CARid.com ef off. I feel sorry for any unknowing customers that wander into the clusterf*** warehouse these guys must be running.

Ok one last thing, for my efforts $10 credit. Stick it up your

Second order of the same floor mats for my 2013 Passat, second order with a problem.

The first set was for the wrong car. Boxed those up (30.00 shipping) and sent them back to the manufacturer. Received a refund in about a week.

Ordered a second full set in the meantime from CARId and I received only one of two rear mats. Went through the return process. Be aware customer service does not have late hours even if they say on the site they are open 24 hours - that's just to take your money.

I had to take pictures of the problem (as if one floor mat isn't self-explanatory) and was led to believe I would receive one floor mat. Waited about four days for some sort of response and received an email asking for the mat to be returned.

Don't have the original box (which they need for some strange reason) and I am most certainly not going to spend 20.00 to send something back that cost 53.00 (on which I paid shipping and tax). I pay for their mistake?

I look at it this way I'm out 53.00 and not 73.00. Lesson learned - don't buy from CARId... they won't make something right on a product they sell. Unless you pay.

UPDATE - 9/6/15 - After my review was put online I had someone from CARID contact me to "make things right". Handled my response in a professional manner but did not receive a replacement floor mat for the one I was missing. Customer service did get me a postage paid shipping label by the end of August. Not impressed with the resolution of my problem.

After ordering mats from another company that provided excellent customer service (they followed up with TWO emails to make sure everything was correct) I sent the one mat back expecting a refund.

Now they are trying to send me another set of mats. Tried to cancel online but I was directed to call their customer service number. Of course you need to call between 9 and 8pm, so don't let the 24 hour customer service statement fool you - they aren't there past a certain hour. Had a nice person this time, BUT I was told that the order might ship out as this is sent out from the manufacturer. She even tried talk me into keeping the order (like I can use two sets of rear floor mats). Not something I need, not something I want now. Especially from these guys.

So... after a month still out of the money still really dissatisfied with this seller. Not getting a second chance with me ever.

I purchased 2 items on june 6,2020. Items in stock are to ship immediately, however due to coronavirus items may be delayed. Ok I get that, we started out with an address issue. Did the change of address 1-2 day return time, ok no problem. After a few days I get an email with tracking of 1 of 2 items. Again items in stock ship immediately, today Friday June 12,2020 I received an email late in the afternoon. Carid claims their system made a mistake and in order to proceed I owe an additional $106.00. How on earth their system makes a glitch and or mistake and that somehow is my fault and or problem is beyond me. I called to ask the additional money be charged as the rest through credit so I can proceed, wait wait wait... Sir we can only do credit for $500+, uhh I just spent $971.00 and you say what? These people and this company made their system failure my fault and or problem. They should have agreed to make it right one way or another and failed massively. BUYER BEWARE, EVEN IF ITS THEIR MISTAKE YOU WILL SUFFER. I canceled the entire order because their lack of support and assistance in correcting their own mistakes. The email offers no correction other then me paying more money. Every chance I get I will write a bad review and continue to discredit your company to any and all. HORRIBLE CUSTOMER SERVICE AND PUBLIC RELATIONS. It even has the fee online as being free, rough country ships free after you spend so much. Lies nothing but pure lies! Update 6-17-2020 I got a email stating the shipping was free so I was only refunded the price of the bumper. Had the shipping been free we wouldnt be here now, again lies and horrible business practice. They dont even know the facts but are trying to tell me what I do and dont know. Bad company!

All of their promo codes offer discounts of various amounts, but when you click on them they bring up non-related items. This happened on every link I found. And then I called customer service and they pretended to be shocked, telling me to send them the links. Turns out they were links from their Facebook page. Customer service rep had nothing to say then.
Total scammers. I am glad I checked here to see I am not alone in my thoughts about this company.

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IN RESPONSE TO THE COMPANY'S REPLY:
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First off, since Carid is only now starting to respond to the passel of negative reviews, the least they could do is fully read the complaint. This has nothing to do with a "Gift Certificate", it is the FALSE PROMO CODES that you sprinkle the Internet with, in order to entice people to purchase from you. And the offer of honoring the *promo code* is also just more rhetoric, since I initially tried that with a call to customer service. I was told the lousy 7% off could not be honored, but after being on hold for five minutes you would do 5% this one time. But of course there is now a shipping charge (which just happens to come to more than the 5% off). Well, that's when I said, 'thanks, but no thanks!' I am so glad I did, because I would have just gone through even more grief if I had placed the order, just as numerous others did that made the mistake of ordering from such a sham company. Time to wake up Carid; social media and sites like this make it impossible to keep your attempts at swindling consumers a secret any longer!

I ordered and paid for a reserve fuel tank from Carid, DeeZee was the manufacturer in July 2020. When I asked when I might expect it I was told in 30 days as it was backordered. 30 days came and went, so I called Carid. Was told it was again backordered and they gave me another date. This went on for another 4 months. They never contacted me, I had to call them. Finally got the tank in December of 2020, I wasn't home when it was delivered but the freight company delivered two of the tanks. Imagine my surprise when I got home, mind you these are $1,000 dollar tanks! I didn't get the connection kit I ordered at the same time. That took another month and a half, same problem, no communication. When I got the tanks I called right away as both were addressed to me. Carid said they weren't aware of it but would try to find out why. No return call. This calling by me (they never returned any calls) went on till February and they sent me a return slip and informed me to take it to UPS for return. I AGAIN explained that the tank was banded on a skid and weighted more than their estimate. I emailed and explained the situation and they said they would get back with me. It's now the end of April and I send a blistering email about them not contacting me and the very same thing happened again! UPS just left in his normal sized truck and told me he couldn't take it (which I knew he couldn't, and he was very apologetic.) I sent another blistering email and am waiting to hear back from them. My next call will be to the BB Bureau. I think the only reason they finally got back with me a few weeks ago as I told them I was going to sell it on Ebay! Which I still may do. P.S., I did contact DeeZee and they weren't too concerned about the situation, but told me I needed to go thru Carid. Mike from Ohio 4/28/2021

To start with I still haven't received my pump I ordered 2 months ago.

Ok here is what is going on.

I ordered a pump for a client. This company is a mess. I have don't everything in my power to resolve this problem. But I am hitting a wall. First I ordered the a toilet which was not stated on the description as a pump at first on the page for the part which now its says pump. So I was thinking I was getting a whole toilet at first then the day comes that the package was to be delivered no package no nothing. So I called the company I bought it from which would be Boat-ID company. I asked about the toilet and they said the part that I ordered was just a pump which was upsetting so then I went with it. Then asked where is it, it was to be delivered. So we did the checking of all information and found out that the address was wrong mind you they didn't confirm the address. So now where is it I Google the address and found that it doesn't exist, it's woods. So I called them back and explained that I went looking for the package and that was not delieved. So now they sent UPS to find a Fedex package that is another problem, and they charge me 30 to do that and they did it twice now this made me upset cuz it was their fault for it not being delivered to the right address in the first place. Now they want to have a claim but no the won't call the seller to file a claim or will they refund my money for their mess up. Now I called the CWR company where the pump came from to get this claimed filed but the CWR wants the BoatID people to call them but they won't. I am at the point of sueing all companies involved cuz none of them want to do anything to resolve this. Never will I deal with these company again nor will any of my clients or friends. I am a business owner myself and this is not how business should be run.

This is by far the worst online company I have ever dealt with. Ordered a set of front car mats for our 2006 Hyundai Santa Fe over the phone with little trouble. They were supposed to be custom fit made by Lloyds Mats. Alot of this issue is also attributed to Lloyds to be fair. The mats came within 1 week. I placed them in the car and the fastening grommets were too small for the pins in our car (Lloyds issue). Trying to contact CARid is a horrendous experience. The first day I called 4 times. Wait times on hold were 20 minutes, 35,55, and 75 minutes. Finally gave up. Next day I tried all over again. Wait times of 40,50 and 65 minutes and finally got a real person to talk to. The guy didn't have a clue what to do but told me mats were not returnable to which I caused an enormous fuss. Talked to a supervisor and after another wait of 20 minutes this guy seemed like he would take care of the issue. I had to jump through hoops by sending pictures of the ill fitting mats and the pin in my car. He was in contact with Lloyds about the problem and I was assured that the problem would be corrected. Over the next 3 days on correspondence between myself, the supervisor at CARid and Lloyds I received an email telling me that Lloyds has had an issue with this year and make of mats and they didn't know how to fix the problem so they just threw their hands in the air and gave up. Lloyds gets an F for thin cheap mats that don't fit or fasten properly and for the unwillingness to try to repair the situation. CARid also gets an F as I received another email telling me my only recourse was a full refund if I sent a picture of the mats cut in half! CARid didn't care enough about this customer enough to try and compensate me for this frustrating situation. They simply washed their hands of the issue as well. I did send a picture of the cut up mats and received a full refund within a week. But the entire transaction was wrought with problems: extremely poor customer service, ridiculously long wait times on the phone (except when you order and they take your money), poor quality merchandise that they distribute. My advice to anyone is to keep shopping for accessories for your car. Don't buy from CARid as you will only be met with indifference and poor customer service. Don't buy mats from Lloyds because if there is an issue they may not guarantee their products and also poor customer service. I also cannot understand how there can be allot of 5 star customers. I also suspect that CARid has their employees or writers enter good reviews to combat all of the overwhelming negative reviews. BUYER BEWARE!

If I could have given a NEGATIVE 5 Star review, I would have. STAY AS FAR AWAY FROM THIS COMPANY AS YOU CAN.

I bought some Spyder® - Chrome Halo Projector Headlights with LEDs for my 2012 Ford Focus SE with Sports Package on 3/20/15. First I ordered the wrong part and they quickly offered me a refund and charge me the difference and ship the correct parts out and received them quickly and undamaged. I tried to adjust the headlights and the adjusting bolts wouldn't move the lens to make the headlights point in the right place. I took them to the place I bought the car from and they too couldn't adjust the lights. I finally took them to a collision center to have them adjusted and still couldn't get them to adjust. I read some reviews about Spyder headlights took a lot of turns too make the lens move, so I tried and nothing. I finally read more reviews to find these headlights commonly come stripped and taking apart the headlight was the only fix, which of course avoid any warranty on the lights. I called to have the lights returned and a refund on the lights or even an exchange and I have a life and being on hold for three hours is ridiculous and hard for me to fit into my busy schedule. I tried the online return process and it didn't have my reason for return and wasn't very helpful. I tried the online chat and they couldn't processes the return and said I needed to call. I recently loss my job and now have plenty of time to call and I finally got a hold of someone very quickly this time. I asked if I could return the product and they said no the thirty days has expired and the company has a very strict return policy. I asked if I could exchange them for something else and was also denied. I finally asked if I could use the one year warranty and again was denied. I'm glad I use paypal for everything I purchased as they were able to get me a return process and my money back. I will never do business with them again as the return policy is ridiculous and won't even exchange the part for a working set.

I'd bought a few parts from this outfit in the past without incident.

Last week I placed an $1,100 order for 17 cases of filters. They accepted the order indicating everything was in stock and would be shipped. Couple days later get a call; only 5 cases are in stock; 12 are on backorder... for at least a month or more.

I needed to check on timing before deciding what to do. Yesterday I called them back and very clearly said-ship the 5 cases you have and cancel/refund the 12 cases on backorder. I will have to find another source for them--can't wait over a month.

The csr said she understood and put me on hld t process the refund. When she came back she said she'd called the distributor to check on status and they'd get back to her w/in 24 hrs re. The back-order issues.?! #$#@$$!. What did she think she was doing. That ship had sailed. I then - even more clearly - reiterated that I wanted the back order parts canceled and did want the in-stock parts shipped... in other words a partial cancellation. She put me on hold for 5 more minutes and in fact did process the partial cancellation... or so she said.

I got 2 emails. This evening I read through them carefully and discovered that they cancelled the ENTIRE order. I have no inbound parts... though no one at CARID felt moved to tell me this.

I called the call center and got a bunch of gobbly-gook. I got off the phone having no idea how this got screwed up.

Add to this the fact that the call center reps must be sitting in each other's laps. I could hardly hear the CSR because of all the background cacophony of the other reps. It soounded like what I imagine these sketchy stock brokerage pump and dump bucket shops must sound like.

What an amateur operation!