The company has garnered a mixed reputation, with many customers praising the quality of their canvas prints, affordability, and user-friendly interface. Quick turnaround times and effective customer service were highlighted positively, particularly in resolving issues. However, several customers reported significant concerns regarding shipping delays, poor communication during order fulfillment, and inadequate responses to complaints. Issues with product quality, such as incorrect cropping and color discrepancies, also emerged as common themes. Overall, while the company excels in product quality and pricing, its customer service and handling of larger orders require improvement to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
What a horrrible experience and total waste of money. First of all, the canvas you order will come un-assembled - you will have to assemble it yourself. As if that was not misleading enough, they were 'nice enough' to include a sheet stating they send the canvas this way to save their customers money and have included easy instructions on how to go about assembling (really? Thumbtacks, I mean common')
The instructions were of course 'missing' - frequent emails are not returned. DO NOT ORDER from this company - you are better off spending $20 more and going somewhere else. So sad - horrible experience.
I ordered a picture for my boyfriend's birthday. They said it would ship in 2-7 business days and after 7 days, I called and the thing wasn't even made yet! The lady on the phone was extremely rude. I had my order cancelled and will ALWAYS read the reviews before ordering anything online like this again. Now my boyfriend's present will be late :( I feel very bad.
Terrible! I ordered some canvases from them because of their prices. What I received was not what I expected! It was a DIY project when I got it. There was no mention of this on their website. I have filed a complaint with them, and trying to get my money back now.
DO NOT ORDER ANYTHING FROM THESE PEOPLE!
I had accidentally ordered from this site on a recommendation for canvas pop.com.
When I realized I had made a mistake and went to check reviews on best canvas I was horrified to see everyone claimed that it was cheap crap. I immediately cancelled my order ( thankfully I actually got someone on the phone)
I was not charged ( Thank God) and I thought that was that - a few week later my order ( which I had cancelled) came in the mail and I could not resist opening it. Sure enough it was a rolled canvas with a do it yourself frame all which would have been fine except there was a pea size spot in the middle of the canvas where the ink had not taken properly. I tried to lick my finger and rub it a bit to see if that would help instead it just smudged more of the ink right off. Shocking! When I called to tell the company they had sent me my cancelled order they told me I could keep it, and when I preceded to tell the lady on the phone about the blemish ( putting it nicely) she didn't even apologize. I guess I shouldn't complain being that I have a un- hangable canvas I didn't pay for... this site should be called worst canvas!
I was anticipating receiving my own photos done on canvas, well what a waste of money and time. Quality of the whole order sucked, they say it is easy to put the frame together IT IS NOT, THE QUALITY OF CANVAS SUCKS, my photos were too dark, too pink, and not like when i edited them. They are a disgrace, and Walmart does a better job yes walmart, they don't use wood frame but i should have stuck with walmart. RUN RUN RUN DO NOT WASTE YOUR MONEY
I expected a nice canvas print, all i got was four pieces of wood and a rolled up picture. I didnt realize i am gonna have to figure out how to stretch this thing onto a cheap frame that i have to nail togather. Plus i sent them a pretty black and white photo and the colors on the canvas are all washed out and the entire picture is all shades of grey. What a waste of 60 bucks. Someone outta shut these people down.
When I first ordered from this site, I was unaware that you had to stretch the canvas yourself, but after looking up reviews I found that out. I wasn't too concerned given the canvases were only $9 but I was a little worried when I read that people thought they were poor quality, didn't receive them, etc. I am happy to report that I received great quality canvases, all the parts, and it only took a week after I ordered them to receive them. I would definitely order from here again and although I think I got more quality than what I paid for, I'd caution others to realize that with cheap canvases you may not get the quality you want. You get what you pay for! BUT like I said, with my professional photo, I received great canvases that were high quality. The only reason I took them down 1 star was due to the site not really coming out and saying that you had to stretch the canvas on your own, but again, I realize I got what I paid for.
Though I received my order on time, I was shocked to find out it doesn't come preframed. What they do is send you 4 pre-cut cheap Pine Stretcher bars with instructions on how to frame it yourself. The stretcher bars were slightly warped and trying to stretch, stapler, etc. alone is difficult. Had I known this I would never have used this company. I love my picture but now will have to take it to an art shop to have it restretched onto better materials. I could no place in their site that indicates this is a do-it-yourself project. Very disappointed. Phyllis/Oregon
Well, first of all i did NOT know that i would have to stretch the canvas myself. I ordered canvas before from more expensive website and was never disappointed. However, i would not recommend canvasdiscount to anyone. Not only the canvas are not framed, the colors do not match the files i originally sent. At last, it took my product 10 days to arrive after the order. I wish i had seen all these reviews before using their website. Never again!
Horrible. After 3months I still did not receive my order and then they said they did not have my pics on file and would have to re scan them in. It was absolutely ridiculous. Needless to say I cancelled my order.
I had two parts to my order, the first shipped after about three weeks, the never arrived even after contacting customer service numerous times. I always got FedEx shipping notifications but product was never picked up. Customer service is lousy and that is being kind! I have never experienced such high inefficiencies in any company. The hassle of trying get my product here was totally exasperating. I would guess there is no management running this show. Stay away!
Ordered canvas. It arrived late and had printing errors on it, including random horizontal lines that were not in the original file. They refused to give any type of refund or reprint. DO NOT USE THIS COMPANY!
NEVER order from this site! I bought a valentine's gift on here, and it never came, which was a flop. Not only was I left empty handed on Valentine's day... I called to try and get this order resolved... and no one answered, their mail box was full. I wrote countless emails to them, no answer. Finally after a month of trying to get a hold of them someone answered... and they said it had no printed, then he said it did print but it was damaged... WTF! This place is a joke, it is a SCAM... I would never recommend this site to anyone! Stay far away... pay a couple more dollars for a reputable company!
I had a great experience with this website! I have ordered with them twice and both times the order came as promised. It did take a bit longer for them to print the first order but because i placed it during Christmas. The last order i placed last week and they shipped it as promised in 48 to 72 hours. Very happy with them, will order more.
It took over a month to receive my order, I called them many times, there was no answer, when they did answer they promised that my order will be shipped on the same day which did not happened. The print wasn't stretched and I had to do it by myself.
Overall, I would not suggest dealing with them.
Guess the most important thing to know about this site is you get what you pay for. First, it was not clear that you need to assemble the frame and stretch the canvas yourself. The frame materials are very cheap. The quality of the printing is just barely average. Comparing this to canvas4life, even thvough they are more expensive, I would pay the higher price in a second versus going back to discountcanvas. Needless to say, I feel the overall quality is poor.
Horrible, horrible, horrible. First they promise 48 shipment on their website. When this didn't happened, I inquired by phone (it's hard to get a hold of them) and was promised it would go out that very day over night, and it didn't happen. I called the 3rd time and had a manager promise me twice that he would have the order out that day over night. I never received it the next day. When I called back, he had no clue why it hadn't gone out. At first I thought it was incompetence, but I'm pretty sure these guys lie. The only reason they get a 1 star is because he promised a prompt refund of my money, when I asked to cancel, and they actually delivered on that. I would steer clear of this site.
I wish I would have looked up this company before ordering - poor print quality & no response for my return request.
Item not as ordered. Poor quality print... not assembled on frame as they intimated... slow delivery, terrible customer service, found out they're not in the US. they're in Germany, even though they claim to be here.
I ordered a canvas print for my boyfriend's birthday. It never got even close to his birthday. I received the canvas 3 weeks after I placed an order. Ok, no big deal... nobody can promise you shipping on time. Pass that, when I open the box I didn't realize the stretch frame was not put together. Finally I properly read it on their website afterwords so okey I can understand that part, but the pieces don't even come together! Pass that, the quality of the picture... DISASTER! Too embarrassing to show it to my boyfriend. The picture is absolutely DARK! I can't even hang it on my wall. It looks sooo bad I tried to contact customer service, no response! The coloring is soooo weird on the angles! I didn't even ask for money back... I just asked for reprint. Still no response! This company is some kind of SCAM! Better watch out for them! It's been three weeks... still no response and I tried to contact them three times! I'm going to ship the canvas back... what a wasted 50 bucks!
Answer: Dear Jess, Thank you for your message. In this case we advise to direct this question to our customer support by emailing us at info@canvasdiscount.com Our associates will answer your questions and requests as soon as possible!
Answer: Mine have always come within 1 week to 10 days, if not earlier.
Answer: I took about a week for four 16x16 canvases. Not sure if other types of items would require a longer processing time.
Answer: Odd request without any problem or reason for contact… Sounds kind of sad, hope someone reaches out to you but doubt a printing company is best for your success… Good luck to you!
Answer: This is the link I received in my email. I'm sure they will be more than happy to assist you! https://www.canvasdiscount.com/complaint
Canvasdiscount.com is a high quality canvas online shop. We use the newest and best technology for our prints. Our Customer Care works very hard to ensure the best possible Service to our customers. We try our best to achieve our most important goals, that is to offer extraordinary goods for an unbeatable price and at the same time to deliver in a very short time period.