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The company has garnered a mixed reputation, with many customers praising the quality of their canvas prints, affordability, and user-friendly interface. Quick turnaround times and effective customer service were highlighted positively, particularly in resolving issues. However, several customers reported significant concerns regarding shipping delays, poor communication during order fulfillment, and inadequate responses to complaints. Issues with product quality, such as incorrect cropping and color discrepancies, also emerged as common themes. Overall, while the company excels in product quality and pricing, its customer service and handling of larger orders require improvement to enhance customer satisfaction.
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I was excited to find these deals for photos on canvas because it was cheaper than a 50% off offer a competitor advertised. I had been looking for a way to showcase some travel photos as art on my wall for years and was very satisfied with all my purchases- 2 different sizes, a total of 7. The colors were vibrant and the photos I had taken on my iPhone were not distorted or blurry. I only wish shipping could've been combined and the resolution I had could've been blown up bigger.
You company makes mine work. I love you guys more business to come. All of my customers like your work.
CanvasDiscount always delivers an awesome product! The quality of the materials is top notch. The duplication of my images is always just like I want them.
My husband ordered a wedding canvas $33.89 for our home 01/31/2017. Once it came 02/08/2017 he was Super disappointed, as because of how DARK it was. We both tried contacting Liz Rogers by phone and email on 02/09,02/10. I finally spoke with Liz 02/10 1035a and she said the graphics would lighten and resend it, they did nothing. We received the Canvas 02/16 yesterday and NO CHANGE as we compared both DARK Canvases. To this day they have not responded to our emails and we in writing 02/17 have requested our money back.
Just got back from Zanzibar and had some canvas prints made by these guys. They turned out incredible! Gave them to my husband for Valentine's Day and he was thrilled. The clarity was amazing. The turnaround time was quick and as promised.
I am so very over the moon happy with their product! It turned out much better than anticipated. I ordered 30x40 and it's fantastic picture quality amazed me. Will recommend this company highly and I received canvas in 3 days!
It was a gift. Turned out really good. Was a little darker than original but expected due to initial quality of photo. Very fast shipping and well packaged. Will buy again soon.
I have never in my life left a review of any product, but I have to say how wonderful my prints turned out! I simply took some photos from my phone and applied some neat Prisma filters to them. I was worried how the resolution would look, but took a chance anyway. I ordered 14 different prints with different filters applied, and every single one of these turned out beautifully! Additionally, they arrived three days after my order! Granted, I live in Florida where they are based out of, but the turn around time was amazing. These prints are a gift for my husband's birthday, and I know he'll be so pleased! I will be ordering more as gifts for more family members now that I know how beautiful and inexpensive these canvases are!
The quality of the canvas was top notch and I was surprised by how quickly it was completed and finally in my hands. I highly recommend.
Not only were my canvas prints perfect, but the shipping was fast and free! I will be buying tons more in the future from Canvas Discount!
Great service! There was no problem whatsoever ordering what i wanted, paying for my product, and receiving my product! It arrived right on schedule too! I would definitely recommend this service to a friend or family member!
We are so pleased with the Canvases! The color is so vivid and the clarity is amazing! We will definitely use Canvas Discount again!
A long time memory on my wall. Thank you CanvasDiscount! I will order from you again and refer all my friends to you.
I purchased 7 prints of various sizes on Boxing day. The canvases arrived quickly and the print quality was good. That is where the positive remarks end, however. The canvases were put on crooked and the corners were not flat, they were bulky and cartoonish. We framed our canvases to cover these mistakes because we didn't want to have them send them again with the same result. However, I asked for a 50% refund to cover our efforts and was given the option of a reprint, which I turned down (we sent photos of all the mistakes), but they responded that they would only refund if we slashed all the canvases and sent proof of the destroyed product.
We already fixed the mistake, and we just wanted to have them accept fault for it. They have been unhelpful and apathetic. We definitely won't be using them again. Their 'quality guarantee' and 'green promise' are hilarious to read now that I've dealt with their customer service agents.
My family photo came in just in time for Christmas and with a frame from Hobby Lobby looks is a perfect piece.
Great print of my picture. It came very fast, less than a week! Looking for the next picture to print in canvas.
Fast service, great prices. Recommend this organization to everyone - you will be pleased. My son died a few years ago and I gave his sister and Niece canvas pictures of them together - loved them. Great products and simple to use.
Arrived perfectly wrapped and amazing quality! Recommend 100% will be reordering! Amazing price as well!
Answer: Dear Jess, Thank you for your message. In this case we advise to direct this question to our customer support by emailing us at info@canvasdiscount.com Our associates will answer your questions and requests as soon as possible!
Answer: Mine have always come within 1 week to 10 days, if not earlier.
Answer: I took about a week for four 16x16 canvases. Not sure if other types of items would require a longer processing time.
Answer: Odd request without any problem or reason for contact… Sounds kind of sad, hope someone reaches out to you but doubt a printing company is best for your success… Good luck to you!
Answer: This is the link I received in my email. I'm sure they will be more than happy to assist you! https://www.canvasdiscount.com/complaint
Canvasdiscount.com is a high quality canvas online shop. We use the newest and best technology for our prints. Our Customer Care works very hard to ensure the best possible Service to our customers. We try our best to achieve our most important goals, that is to offer extraordinary goods for an unbeatable price and at the same time to deliver in a very short time period.
Dear Sandra,
Thank you for your message. We don't have any of your contact data, so please write a short e-mail to satisfied@canvasdiscount.com Please note your order number in the e-mail. We are sure we can find a satisfactory solution together. Your canvasdiscount-Team