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The company has garnered a mixed reputation, with many customers praising the quality of their canvas prints, affordability, and user-friendly interface. Quick turnaround times and effective customer service were highlighted positively, particularly in resolving issues. However, several customers reported significant concerns regarding shipping delays, poor communication during order fulfillment, and inadequate responses to complaints. Issues with product quality, such as incorrect cropping and color discrepancies, also emerged as common themes. Overall, while the company excels in product quality and pricing, its customer service and handling of larger orders require improvement to enhance customer satisfaction.
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They're fastest (canvas delivered within 5 days from order date - all 3 times), the most economical, and the quality is really good.
I just love the results of my canvas pictures, wonderful job, thanks. Will order again when I need something.
I ordered a canvas print which I received damaged. Emailed CD and they sent me a new print FREE of charge. Great customer service and they sent me coupons for additional savings! I then placed a second order and recently received those undamaged. Absolutely stunning results overall and love their product. Thanks CanvasDiscount! My next order isn't far off...
Ordering process was easy. Picture quality was great. Shipping was fast. Very pleased. Would definitely use them again.
The aluminum prints are your photo printed on sticky paper, then placed on an aluminum covering a piece of very very hard cardboard. Enough said.
Love my canvas prints so much that I ordered one for me, one for my mom and another for my dad. You all did a wonderful job.
We got out engagement photo made into a canvas for bedroom wall. The packaging was done with care. And the photo turned out amazing! Thank you!
Overall good value for the price. I ordered 12 canvases on my initial order and am pleased with 11 of them. Timely shipping and they arrived nicely packaged. One has 3 random ink dots on the surface which completely detracts from my photo. Would love to have that one reprinted.
Looks very nice on my family picture wall - all different mediums, metal, regular framed, etched and now canvas. Good value!
Thank you for a great job done! You took my downloaded picture and turned it into a wall masterpiece.
I want to surprise our church deaf group in silent dept to show how beautiful picture frames than wood or metal with glass frame. Melvin Rueffer
I have ordered prints on canvas twice and have been pleased with the quality of the product, the efficiency of the service and of course the reasonable prices.
It was absolutely beautiful. It was a graduation picture of someone I have known and babysat for since she was a baby and now she is going to be 18 and starting collage at UCLA.
The other picture was of my son and his wife. They were looking lovingly at each other and somebody snapped a picture. It was a beautiful picture filled with love. You made it so beautiful too. You may be thinking "she sure loves saying beautiful". Well it is because of your work that I can say that sincerely. Thank you so much I plan on using you again,
Sincerely,
Charlotte B
Great Product, Low low price, fast order to delivery! Plan to use over and over! I would definitely recommend to anybody in search of canvas prints!
Love getting my prints done with CanvasDiscount - such an easy to use service, quick turn around and the value for the product is amazing!
The canvas came out great for my folks! The picture was perfect. The delivery was great. I will order from you guys again and again. Price was great also!
I got two pictures printed on canvases. I am impressed by the printing. The colors, printing and framing are excellent. The frame is light weight and mounting is easy. These are perfect gift items. The packing was neat and strong. The canvases arrived intact despite rough handling in transportation.
We love your service but had the misfortune of getting a wrong print before an art show. The trim was off. We had to go to a local service and pay more to have it redone. Please be careful with customers' work -- sometimes it's not just for hanging at home. Otherwise, you guys are usually great.
Dear Julie,
Thank you for your message. We don't have any of your contact data, so please write a short e-mail to satisfied@canvasdiscount.com Please note your order number in the e-mail. We are sure we can find a satisfactory solution together. Your Canvasdiscount-Team
Answer: Dear Jess, Thank you for your message. In this case we advise to direct this question to our customer support by emailing us at info@canvasdiscount.com Our associates will answer your questions and requests as soon as possible!
Answer: Mine have always come within 1 week to 10 days, if not earlier.
Answer: I took about a week for four 16x16 canvases. Not sure if other types of items would require a longer processing time.
Answer: Odd request without any problem or reason for contact… Sounds kind of sad, hope someone reaches out to you but doubt a printing company is best for your success… Good luck to you!
Answer: This is the link I received in my email. I'm sure they will be more than happy to assist you! https://www.canvasdiscount.com/complaint
Canvasdiscount.com is a high quality canvas online shop. We use the newest and best technology for our prints. Our Customer Care works very hard to ensure the best possible Service to our customers. We try our best to achieve our most important goals, that is to offer extraordinary goods for an unbeatable price and at the same time to deliver in a very short time period.
Dear Regina,
Thank you for your message. We don't have any of your contact data, so please write a short e-mail to satisfied@canvasdiscount.com Please note your order number in the e-mail. We are sure we can find a satisfactory solution together. Your Canvasdiscount-Team