CanvasDiscountReviews 1,059

You don't get what you pay for, you can get the same price with a much better result by using their competitor. Canvas material is like a thin polyester, not "canvas" at all and when mounted on their wood framing the imprint of the wood framing is as if it was ironed on to the material, leaves an imprint... stretching the print is sub par by them... usually has fold and waves in the finished piece and the framing is skewed as well... I have bought many from this company as they were cheap and had to work at fixing the pieces... but now that I have found CanvasChamp... bye bye canvasdiscount and bestcanvas... one in the same. I have been communicating about replacement... they will replace with evidence of a destroyed canvas after I have PAID THE PRINT WORK AND backing /hanging hardware for it... wanted to donate to goodwill, want me to donate or destroy PRIOR to getting replacement with no idea if the replacement will be any better... their return/replacement practice is sub standard. They have received the evidence of the poor workmanship via photos in email to them. This is a German owned company, not American and have horrible customer service communication, can not get through to them via phone lines... must email and wait for them to respond... sub standard biz practices in my opinion. I am an Artist.

An ugly 3x5 framed canvas showed up at our house out of the blue. It was in a very large box that is going to be hard to dispose of. Anyway, no one in our family ordered it, but my son had just graduated from college and we thought it may be a gift so I called them to find out more. They asked for the number on the back to id it. After they got the number, they told me to destroy it and would not give me any other information about it. They told me it was most likely a fraud charge and that we needed to call all of our credit card companies to dispute. Weird that they immediately came to that conclusion without any other information that the number on the back. I asked for the date and amount of the order, since CC companies need that info to look it up. They refused to give me the information and said it was a matter of privacy for the person who ordered it, even if it was fraud. After more investigation we found that it as a fraudulent charge for $300. I think the perpetrator was testing the credit card number because more charges followed, but BestCanvas refused to help in anyway.

Purchased $100 worth of merchandise and cancelled within the allotted window. They ignored cancellation and shipped anyway - to two different addresses. They promised a full refund but ask I destroy the merchandise and show pics to prove - I did - they never refunded and now I'm out $100 with nothing to show for it. Disgusting. What do you expect from a German company fronting as an American business. Leopards don't change spots. AVOID AT ALL COSTS!

Im learning these discount canvas business are just that. You get what you pay for although sometimes its good sometimes not. Get ready to roll the dice. Ive ordered about eight different canvases. Some are great and others have various issues. The latest had a case of the saggy canvas wrap. Others were possibly installed by someone who could benefit from bifocal glasses. It takes them about a day to respond and then they want you to send a photo of the canvas using a sharp object on the face of it to prove you ruined it. I guess for those who want to pull a fast one on them. Recently, I sent a canvas to a family member. They had to send three of them until they got it right. I just received one but instead of destroying it, I just took it apart and restretched it myself. I wont be ordering from them unless Im feeling lucky and can wait for a replacement.
UPDATE: So I had a initial contact from the person responding to this review but its been nothing but the sound of crickets since. Still waiting for them to follow up on their promise of a non hassle replacement canvas...

I bought a blanket through this company and yes it's a thin blanket but I didn't buy it for warmth I bought it for the pictures (Shrugging my shoulders).

I put a picture of a picture my brother who was murdered and my mom and collaged it with a pic of a note my brother wrote to my mom a few months before he died.

The picture of him and my mom and even the note I took with my phone came out incredibly well! I was actually shocked it looks like a glossy photograph that you hold in your hand. The graphics are incredible!

This was a mother's day gift and let's just say, it did the job. My mom was crying hard and couldn't speak. I cried just recording the whole thing. Thank you so much best canvas! You have blessed us more than you know!

I ordered a large acrylic print for my office. There was a lot of bubbling between the print and the acrylic. It was especially bad where the frame was bonded on the back. Additionally the mounting bracketry was not in the box, I am not sure if it was to be sent separately as there was no invoice in the box. The print does not look professional and I could not mount it in my place of business. I wrote an email for a return as per the instructions on their website but had not heard back after six weeks.

Wow, these are laughably bad metal prints. Like a car wrap sticker put on a piece of metal. Horrible quality, and not printed on the metal as it is supposed to be. I got an acrylic to compare during a sale and that one is slightly better (even though it is plexiglass and not acrylic) only because the plastic shows some gloss/shine in front of the print. But it is still the same sticker, just with plastic in front of it instead of stuck on a piece of metal. Horrible quality, do not order. (Their canvasses are fine, fyi.) I have had much better aluminum and acrylic prints elsewhere online.

I ordered two prints for a gift for my friend, knowing that these would arrive exactly on time for her birthday. I bought additional prints to qualify for free shipping, with the expectation that this would be a quality product. When I received my order just on time, i had SOMEONE ELSE'S ORDER. I tried to call, but their phone hours were closed. I sent an email and within 18 hours did not get a response (they reply within 24 hours supposedly). So I called them and told them the situation. They immediately put in a "reprint" with 2 day shipping. I asked if i can get a credit for my order since this was NOT my fault and I did not get the product/service I paid for. They said NO and that it was either or. Throughout the conversation they got confused with what i was saying as well, and were not easy to communicate with. I settled for just the actual product i paid for, hopefully now just 3 days late, and too late for the birthday gift. Let's see how this one goes...

I had a 60 X 30 print made for me by these guys. I paid for the thicker boarder and got mirrored wrap style for my border option. The print is beautiful and there are no problems with the canvas, or with the frame or the stapling work they did.

My only complaint is that I spent an extra $4 for the hanging hardware and I'm not really satisfied with it. The rope it came with is definitely not wide enough to stretch across a 60" frame. I could put the nails directly in my walls and just hang it on those, but that size canvas is so heavy that I'm not confident it would last as long as I would like hanging out of my drywall. My suggestion to anyone buying a large print from them is to do it, but just go to your local hardware store for mounting options.

My first time ordering Dec. 17; my large canvas arrived flawed as it was not stretched properly. I was disappointed. In the Xmas rush I did not contact customer service until early Jan. 18. After submitting photos of my flawed canvas the company quickly remade my order and sent a beautiful replacement canvas. I had been anticipating a poor response based on reviews on this site so was surprised when my issue was dealt with so promptly! I will consider using this company again based on the quality of the canvas, colour reproduction, competitive pricing and customer service.

After reading a number of the BestCanvas reviews on this site I was concerned that I may have made a mistake ordering 7 various sized canvasses from them. Upon receiving the canvasses less than 2 weeks later I was very pleasantly surprised... they were amazing! Items were printed, mounted and shipped in less than 48 hours... they arrived in perfect condition, individually wrapped in bubble packaging and all placed into one large box. The colors, brightness and sharpness of detail was far better than thought possible and we were totally delighted with the service BestCanvas provided... not to mention the competitive pricing. We are already looking at having another order printed...