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BrighterBlooms.com

Overview

BrighterBlooms.com has a rating of 4.4 stars from 4,118 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BrighterBlooms.com most frequently mention customer service, good condition and new growth. BrighterBlooms.com ranks 2nd among Plants sites.

service
848
value
36
shipping
35
returns
9
quality
3,593
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21,946 reviews
How would you rate BrighterBlooms.com?
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Texas
2 reviews
0 helpful votes
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Very pleased
March 13, 2022

My willow trees were delivered promptly and in great condition with pots that could have kept them for a good while before planting.
Also the call I made was answered promptly by an excellent knowledgeable person.

Date of experience: March 13, 2022
New Jersey
1 review
0 helpful votes
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Emperor Plants
July 19, 2022

Out of 10 only seven survived. As much as I followed instructions some plant are not surviving. I bought the 18 months guarantee and claimed the last 3 didn't survive, no one from CS email is responding onto my concern.

Date of experience: July 15, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We're so sorry that your email didn't come through! We've reached out to help!

Washington
1 review
0 helpful votes
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Quality
April 20, 2022

These trees looked terrible when they arrived. Any packing around the roots had completely fallen away. Leaves looked dry and withered. I will consider myself fortunate if they survive. I would never order anything from Brighter Blooms again.

Date of experience: April 18, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We're sorry to hear about the concerns with your plants! We are reaching out to get some photos so we can assist you further!

Wisconsin
1 review
0 helpful votes
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Oakleal
July 13, 2022
Updated review

Good so far. I cannot give a final rating or review at this time because the oak leaf hydrangea was indoor condition and was not planted. Brighter blooms is scheduled to send a replacement in early fall. The weeping cherry is doing ok for now just planted two weeks ago, too soon to tell.

Date of experience: July 13, 2022

So far so good
June 17, 2022
Previous review

So far so good

Date of experience: June 17, 2022
Virginia
1 review
0 helpful votes
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Willow and Other Plant
August 23, 2022

The Willow looked great and seems to be hanging on so far. The ground is soggy and it was much needed. The other smaller plant didn't look as great. It had been ripped somehow in shipping, so some of the blooms fell off. I'm hoping it will perk back up again though. Overall given they were shipped, I thought the plants did pretty well.
Thank you!

Date of experience: August 22, 2022
New Jersey
1 review
0 helpful votes
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Great transaction
April 19, 2021

My apple tree and hydrangeas came in great condition. Received a free jasmine plant so that was awesome. I planted them the next day and so far the plants are thriving! Will order again from this company.

Date of experience: April 18, 2021
California
1 review
0 helpful votes
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Customer satisfaction
July 26, 2021

We received our Japanese red Maple tree in a timely fashion. The product was packed and shipped very well however upon receipt come out the leaves were dry and falling off branches. We followed instructions to water plants and let the leaves replenish itself. So far it hasn't but it's only been 8 to 10 days.

Date of experience: July 22, 2021
Racheal S. — BrighterBlooms.com Rep
over a year old

We are so sorry to hear how your tree arrived! Please keep us posted on how it's doing so that we can assist you further if it does not recover!

Colorado
2 reviews
0 helpful votes
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Tiny plant ridiculous price
June 13, 2022
Updated review

The plants arrived healthy said they were 1 gallon, I would say 2 quart size. Extremely disappointed. Customer service did give me a discount, and was very professional, only reason I gave a 2 star. I will not recommend this company nor will I make another purchase.

Date of experience: June 11, 2022
Racheal S. — BrighterBlooms.com Rep
over a year old

We're so sorry that your plants were not what you expected! We're glad we were able to discount the order to help put them more in line with what you received


Easy website to navigate
May 18, 2022
Previous review

Easy website to navigate. Good prices, the description detail was very informative.

Date of experience: May 18, 2022
Illinois
1 review
0 helpful votes
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Tracking
May 1, 2025
Updated review

I dont need another app that shows products for purchase fomr LOTS of vendors I dont care about. Why cant you simply provide tracking status for order like millions of other vendors?

Date of experience: April 20, 2025

Look forward to receiving our order
April 26, 2025
Previous review

Look forward to receiving our order. Shopping was easy

Date of experience: April 16, 2025
New York
1 review
0 helpful votes
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Excellent plants
April 14, 2025

Excellent company, fast delivery, great plants, very satisfied

Date of experience: February 19, 2025
North Carolina
1 review
0 helpful votes
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Healthy plants arrive on time
May 2, 2025

I have shipped gifts from Brighter Blooms and they have always delivered the very product they advertise.

Date of experience: December 25, 2024
Texas
1 review
0 helpful votes
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Santa's Helpers
January 17, 2023

I ordered 2 Satsuma Orange trees and 1 celeste fig tree for my brother in Slidell, LA. During a hurricane, I think it was Katrina, they lost their house as it was completely under water. Of everything he lost, it was the fruit trees in his yard. I arrange for the order which included someone planting the trees for him since had a stroke since the hurricane. He didn't know until the delivery and planting. I live west of Houston, TX and was not able to make the trip to plant the fruit trees. I very much appreciated santa's helpers doing this favor for me.
Michael Lynch, older brother.

Date of experience: January 16, 2023
South Dakota
1 review
0 helpful votes
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Customer Service
June 20, 2023

Wonderful customer service! Our tree arrived with damage. We are not sure where in the process the damage happened, but Brighter Blooms made certain we were shipped a new tree. I received confirmation the tree had shipped only 30 minutes after our phone conversation!

Date of experience: June 19, 2023
Georgia
1 review
0 helpful votes
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Dead tree
December 16, 2023

They mailed me a tree that looked horrible when it arrived. I reached out to them with a picture and they simply said that the tree was just shedding leaves and to do a scratch test. I waited a couple of months and reached out again to tell them that it was definitely dead. There response was that there is no warranty. That was a money and time just thrown out the window.

Date of experience: December 9, 2023
Maine
1 review
0 helpful votes
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Review update!
August 17, 2023
Updated review

When I looked up the bush, the price came up at 79.99. Once they werte in my cart and I was checking out the price jumoed to 89.99! Bait and switch?

I received an email from the customer service department. They immediately resolved my issue. The plants came in today and they are beautiful, exactly what I envisioned! I will definitely purchase from them again!

Date of experience: August 17, 2023

When I looked up the bush, the price came up at 79.99
September 13, 2023
Previous review

When I looked up the bush, the price came up at 79.99. Once they werte in my cart and I was checking out the price jumoed to 89.99! Bait and switch?

Date of experience: August 13, 2023
Nebraska
1 review
0 helpful votes
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Double Red Althea
July 8, 2022

Plant arrived on time and in very healthy condition, with loads of buds. It does have "weeping branches" though. I'm hoping this will look more like the tree pictured as the branches get stronger.

Also, the blooms are NOT red.

Date of experience: July 7, 2022
Tennessee
1 review
0 helpful votes
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Not happy
April 26, 2021

Product showed up almost 2.5 weeks after ordering. The box look like it had been kicked and stepped on.
The two shrubs (payed close to 60$) were worth about 10$ TOTAL and I doubt I will ever order from y'all again

Date of experience: April 23, 2021
Cassidy M. — BrighterBlooms.com Rep
over a year old

We are so sorry to hear this and are reaching out privately to offer some assistance.

Washington
1 review
0 helpful votes
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Condition of delivery
May 9, 2022
Updated review

Loved the Crepe Myrtle tree but the two gardenia bushes I got were in very sad condition when they arrived. I cannot believe what I paid for these tiny little starts which both had broken branches. I am planning on contacting Brighter Booms about a refund or replacement plants.

Date of experience: May 8, 2022

Easy shopping...
April 4, 2022
Previous review

Easy shopping... great descriptions!

Date of experience: April 4, 2022
Maryland
1 review
0 helpful votes
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Satisfaction number ONE!
May 9, 2022

Although we're not quite sure how the tree got damaged during shipping BrighterBlooms was more than willing to ship a replacement tree right away.
I highly recommend these people they stand by their product!

Date of experience: May 9, 2022
Idaho
1 review
0 helpful votes
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Good company
July 7, 2022

Good information on website to assist you in choosing appropriate plants for your area. Plants arrived in a timely manner, well packaged and healthy with further instructions/planting tips. Will definitely use this company again!

Date of experience: July 7, 2022