The company exhibits a mixed reputation, with customers praising its affordable pricing and trendy product range, often appreciating the quality relative to the cost. However, significant concerns arise regarding delivery delays, with many customers experiencing long wait times and inadequate shipping communication. Issues with product quality and sizing inconsistencies are frequently mentioned, alongside difficulties in the returns process and unresponsive customer service. Overall, while there are positive experiences, the recurring complaints about service reliability and product satisfaction suggest that improvements in customer support and fulfillment processes are necessary to enhance overall customer confidence.
This summary is generated by AI, based on text from customer reviews
Long shipping time. Said my order was shipped when I emailed Costumer service told me my order was shipped but one item was out of stock after shipment?
Products were really poor quality, one broke as k tried it on, throw all of them away
The first boots arrived OK and pleased. The second pair was 2 sizes too small.
Very easy to shop with, plenty of choice and very nice items
Informed by sitejabber this order had been delivered. This was not so. So somewhere in the delivery process either the information was bad or the delivery was bad. But as usual nobody to talk to
Très mauvaise pour une première plus jamais je commanderai chez vous en plus ma moyen de renvoyer car vous ne répondez pas aux mails
I'm very dissatisfied. I placed the order August 4 and I have yet to receive that order. Customer service is lousy. I get absolutely nothing for my inconvenience and this will be the last time that I placed your order.
Good to search around and find what I am looking for
I tried reaching out to you all plenty of times. But when I left a remark about the clothes was too big. You all said that someone would get back in touch with me within 48 hours.no one still haven't gotten back in touch with me yet. I love the product. But someone needs to get back in touch about me returning this product back to you all please.
Delivery took an age, contacted them and they just kept saying it's been sent, when the products came, the sizing was terrible, they were much bigger than the size stated.
Items were poor quality. They fitted poorly. I am a size 8. The chest area was very small and would not fit anyone who was morw than a b/c cup but this was not stated.
Items did not much photo. I did not try on knickers for obvious hygenie reasons but was refused a return. This was in the small print. I have used other lingerie boutiques on line who do allow returns.
No goods received even though they were quick to take my money
The shoes I ordered were not like what was pictured and very poor quality
It took my order 5 weeks to arrive. I ordered 1 blouse and 3 blouses. The dresses looked nothing like the picture.
I did not feel the clothes were good quality
I have found the whole process to return appauling and days into this I have not received a return label
No goods have arrived but I've paid for it. I need either the item resending or a full refund plrase
I purchased an order on the 2/7/23 and up till date it hasn't been delivered. I have sent series of emails to no avail. Am still waiting for my parcel. It's more than a month now.
Love my Black Dress looks so elegant on my pictures
Answer: They suck at refunds and make excuses. Such bad customer service.
Answer: THAT'S A SIGN. DO NOT ORDER FROM THEM! I ordered 3 blouses and they were too big. I returned them in a flat rate package thru USPS and because it only had a tracking number and not the weight they refused my $66 refund. Yet still, they have my returned items. Therefore, they have my money AND items they surely will resale.
Answer: Unfortunately takes about 6 weeks at least that's how long it was for me and I was not satisfied with their clothing
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