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The company exhibits a mixed reputation, with customers praising its affordable pricing and trendy product range, often appreciating the quality relative to the cost. However, significant concerns arise regarding delivery delays, with many customers experiencing long wait times and inadequate shipping communication. Issues with product quality and sizing inconsistencies are frequently mentioned, alongside difficulties in the returns process and unresponsive customer service. Overall, while there are positive experiences, the recurring complaints about service reliability and product satisfaction suggest that improvements in customer support and fulfillment processes are necessary to enhance overall customer confidence.
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The length of time before you receive your order is too long, it needs to be revised otherwise the products were all good and worth the money. Much appreciated
I found Jane the assistant very helpful and also the lady at the Plaza when I went there the next day. I can't wait to see your new store :)
Would not take returns back due to your company policy would never buy again I have a bag fukl
Off clothes not suitable to wear and I was offered 10% insult. Terrible service the clothes should be able to be returned. Never again
Boutiquefeel provides a large selection of beautiful clothing at a reasonable price. I enjoy reviewing what is new and shopping.
Check out had problem. No message as to what issue was. Also no phone number listed anywhere to contact Boutiquefeel for assistance. You need to provide someway to speak with customer service to help customers when needed.
It took more than a month for my product to arrive, I tried getting in touch with customer service but did not get any reasonable response, there was also no information given on my order which I could give reference to when asking questions about my order, I found this rather frustrating as there was no evidence of purchase except for the bank transfer. The quality of the clothes are alright considering the price paid.
Load of crap to expensive items where like a crisp packer never ordering again
Very happy with my purchase, it was delivered quickly and efficiently, Thankyou.
The 2 pairs of black pants are gorgeous but the blue pair I can't even get them on and the necklace came broken
Efficient shopping experience. Delivered with care.
Very helpful support to adjust my order. Very helpful support to adjust my order.
It's the kind of Jersey style material that could do for an Autumn (or winter dress with something underneath. The lacy blouse looks great and striking.
Delivery took a very long time and altough the items are nice the quality just isn't there
Firstly the delay was unacceptable.
More than a month to receive the products.
Also very poor quality. Not happy at all.
Never buy anything again.
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Customer service e was attentive and responded quickly to any issues that came up.
I ordered my outfit May 6 2023. I needed my outfit for a event for June 21 2023. Still haven't received it yet.
Loved the dresses I ordered and went for a size up when ordering as some sites are very small fitting but the dresses I ordered were way too big for me.
Answer: They suck at refunds and make excuses. Such bad customer service.
Answer: THAT'S A SIGN. DO NOT ORDER FROM THEM! I ordered 3 blouses and they were too big. I returned them in a flat rate package thru USPS and because it only had a tracking number and not the weight they refused my $66 refund. Yet still, they have my returned items. Therefore, they have my money AND items they surely will resale.
Answer: Unfortunately takes about 6 weeks at least that's how long it was for me and I was not satisfied with their clothing
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