BlindsterReviews 3,582

Samples arrived very quickly. Ordered the blinds a week or so later. They arrived on the day that they said. Opened the box to see that they were packaged very carefully and wrapped in plastic. I had all 3 blinds installed in less than an hour. They are light and open and close very easily. Other blinds that I purchased from other companies were very heavy and when i pulled on the cord it seemed like I was going to pull it off the window they were so heavy. Thanks Blindster I'll be back for more blinds...

First time using this company after using both 3 day blinds and Blinds.com after a referral from a client. Ordering online was straight forward and product was delivered (later than usual but given Covid understandable). The reason for the 1 star is the customer service AFTERWARDS. Had an issue with one of the blinds over a month ago and still not resolve. You cannot speak to an individual, if you call you get a voicemail that recognizes your phone number which states they will call back but never do. I have sent numerous emails requesting one of the blinds be re-made under their "protection policy" (to which I paid for the extended coverage) and still have not received an response. Not a good first impression to say the least. Extremely disappointed, especially with a decent order size (over $500) as well as potential for many additional orders in the future if there was any indication of this company standing behind their products.

Maybe it's just me, but my experience with Blindster has been fantastic. I gotta admit, i was a little concerned spending as much as we did, knowing that Blindster policy was to only replace one set of shutters if the measurements weren't correct.
I sent in the original measurements and had some communication with customer service making a minor adjustment (which still was a bit concerning).
The shutters arrived EARLIER than anticipated via FedEx. Upon opening all boxes during installation, all parts and hardware were included. The online installation Youtube videos were helpful, though the hardcopy with the shipment was adequate. Received all frames and shutters in perfect condition.
Installation went flawlessly, other than my own mistake on one where I installed the frame upside down which fortunately turned out perfectly. Install was super easy. Had my 16 and 17 year old daughters wanted to, I would've let them do it... that's how easy it is.
Thanks Blindster... I'll be back for more.

I ordered 2 roller shades from Blindster. One was exactly as expected with the exception of the installation instructions. The instructions included with both shades were for different brackets, but I was able to figure it out while waiting for their response. Good thing too, because it took them a full week to respond to my first inquiry. The second shade is full of wrinkles and creases. They asked for photos which I sent, but I've yet to hear from them and it has now been 10 days.

An interesting note, and something to keep in mind. I ordered motorized shades. While I paid the same amount to get two motors, they only shipped one charger. When I asked for a second charger since the shades are in completely different locations, they said they only ship one per order. Funny because their website doesn't state that and they don't charge any less for additional motors.

Bottomline, I normally purchase from a larger, well known window shade supplier and thought I'd give Blindster a try. Well buyer beware. Is it less expensive, sure, on the surface. But it is not an apples to apples comparison either. You pay less, but you get less. Less customer service and less quality. If that is ok with you, then you should be ok. But if you are looking for a perfect shade the first time around, I'd look elsewhere.

This company did not deliver our blinds. We disputed the charge with our credit card company. They finally reached out to us, and claimed it was a UPS error, and asked us to remove the dispute since this was bad for their credit. They promised to issue a refund check. We were nice and cooperated to help them out, removing the dispute. They never sent the promised check. It's been a month, and they claim it was mailed. Although the check was never cashed and never received, today they told me that the supervisor will not reissue it. *** UPDATE: The accounting department received the return check in the mail and called me to confirm my address. They forwarded the check to me. So although it took A LOT of effort, and time, in the end, I wasn't out any cash. So I'm raising my review to 3 stars.

I ordered 7 shades for different rooms in my place. One shade came broken. From all of them I was only able to install 3 but I had to get different brackets to make it work. I had to ask for a remake on the other 4 and pay extra for delivery and one shade. After giving them the exact measurements for each window the second time came also 1/4" smaller and since they're inside mount any difference will make it hard to install. Since the y only have a 3 shade remake for free I wasn't able to complain again.
Never using this company again

We recently ordered multiple blinds for our home. We were promised a swatch of the color would be delivered. No delivery ever came. We were promised on 2 separate occasions that our swatch would be delivered "today". After not receiving the swatch, and reading the negative remarks about how slow it is to receive the product, we have cancelled our entire order. If we can't even get a swatch, I have zero faith that we will receive our blinds.

Ordered blinds and was told it would be 7-9 days for delivery. A month later when I finally was able to get through to customer service I was told that they could not provide any additional information with respect to the order except that it was still in production. After I cancelled the order, the cancellation was never processed. Another week passed I call customer service once more and never got through. I finally was able chat with a representative to push for a refund. No refund received at this time. This should be referred to the Better Business Bureau for action.

So disappointing and the biggest waste of money I've ever spent! I paid someone to hang my shades and they were all broken, they are built literally taped to a poll and out of 9, only 2 were not broken. I emailed customer service and they told me they would initiate a refund and then disappeared. Worse, one of the broken shades fell on top of my head while I was sleeping, because as I said - they are just taped on. I am so angry and the company won't get back to me to give me the refund they said they would. DO NOT BUY FROM THEM!

The production times listed on the site are not accurate. Takes well over a month before blinds ship and if you call customer service, be prepared to be on hold for over 40 minutes. I can't rate the product because I'm still waiting over a month after placing my order. Also, they charge your credit card immediately when order is placed, not when product ships. I gave two stars because once I spoke to customer service, the representative was nice and apologetic, but seriously, I just want my blinds that I paid for 5 weeks ago.

Avoid Deluxe Light Filtering Double Cellular Shades with Top Down -- We purchased 5 of these Deluxe Blinds and THREE of the Top Down mechanisms failed and became stuck - even with careful use or even very limited use. Blindster sent replacements the first time - but when one of the replacements failed, Blindster took over 2 months to decide to require us to ship back the faulty blind for repair - after first insisting that we installed it on a sliding glass door. More pictures later - no replacement. How are we to send back a 60" faulty blind that failed with limited and careful use. AVOID THESE Deluxe Light Filtering Double Cellular Shades. And don't expect BLINDSTER to honor their word.

I bought 4 of the mini blinds from Blindster. (36" wide by 60" tall). We switched from pleated shades to mini-blinds so we could change the lighting by simply changing the tilt instead having to raise the blinds or nothing. We expect blinds to last maybe 5 years.

Within a week the tilt on one blind failed - can't be changed stuck closed. I called them, and emailed them, and they were responsive if not a little slow. I had to take pictures at their request then repeat explanations repeatedly. I mean really? "The blind has stopped tilting." I took it down and the string to tilt bar connection was very poorly designed. So poorly I was amazed the blind worked for a week. It's nylon about the thickness of a business card clipped over the steel tilt shaft. I expressed my concerns over this design flaw to them asking 'how can these blinds last even a year?'

"We nevvvvver have this problem."

Right... They sent me a replacement blind that took about a month to arrive (Covid so no worries). It showed up bent 30 degrees in the middle. Not completely their problem though better packing might've prevented that. Anyway, the next week a second blind's tilt failed and two weeks later a third. We're about three months in and have only one blind that hasn't failed. That's a 75% failure rate.

These things are abysmally designed. Do. Not. Waste. Your money!

Purchased a large room darkening shade from blindster. After I had it installed and rolled it down it had a seam in the middle. Not a subtle seam but a sewn butt seam with about 1" of both pieces sticking out which make a lump (and a sound) when it rolls uo and down. And it look like crap with the seam across the middle. Also light comes in through the needle holes in the seam. I sent them a video of the shade rolling down and the lump is so bad they thought the motor was defective and sent me a new motor. They did offer me a refund if I take the shade down and donate it to goodwill. Then I still have no shade and am out what it cost to have it installed. In their defense, the fine print on the web site (in my opinion somewhat hidden) did say that larger shades may be seamed but I expected more for $485!