Blinds.com

Great fit, quality blinds. Would buy from here again...

One blind needs attention. Okay too much attention needed I this survey. I'm typing just to submit.

If you value your time and sanity, do NOT order from this company! After almost 6 months, my blinds are still not hung due to a series of ordering mistakes and a lack of availability to measure/install. I have never been more frustrated and disappointed by a purchase.

I first contacted Blinds.com back in July, and opted to pay for the professional measurement and installation service. The soonest they would measure my blinds was in August so I waited until then. Once I got the measurements, I ordered blinds that I wanted. The blinds took another month to be cut and shipped to my house so I waited until September for them to arrive. The company will only allow you to setup an installation date after you receive your blinds so I promptly called to set up a date. The soonest they could come to install my blinds was in October so I wait again. The installation day finally comes and I am overjoyed to finally have some shade in my house and blinds in my bedroom so I could sleep past sunrise. The installer (same guy who measured my windows) hangs most of my blinds, but is unable to finish the job due to some missing brackets. I call customer service. They apologize, and send me new brackets, instructing me to call again after I receive them to book another installation appointment. After getting the brackets a week later, I call to book the appointment, and the next available appointment is another month out in November. Another month comes and goes, and I am ready to put this blind business behind me. The installer (same guy again so they must only have one installer for my area) walks in... and then almost immediately walks back out since the wrong brackets were sent. I called customer service again. They AGAIN give a half-hearted apology, and send me new brackets, instructing me to call again after I receive them to book another installation appointment. At this point, I know that it will take another month, if not more due to the holidays, to get these blinds installed, and I practically beg the customer service rep for any options. Nothing. Having run out of patience, I asked for a refund on the installation fee. I am going to hang up my last remaining blinds on my own, and even if I hang them crooked, I will have the small satisfaction of not waiting yet another month.

Dont ask me how I rate the product when I have not received it yet with little word on when I will recevie.

Easy to use website /Great Selection / Prompt Delivery / Easy to install

No issues except I have to use 100 characters to get this great review!

Blinds.com has been the worst ecommerce experience I have ever had! They truly do not care about their customers and have no sense of customer service at all. I originally ordered custom blinds for what will be my baby's nursery. I got a great deal on the black friday sale and I fell pregnant shortly after. It was just perfect and I thought I would have my baby's curtains waaay before my August due date as the ship date was originally posted as Jan 12-20. January 20th came and went. I even gave them more time as I did not reach out until the beginning of February in regards to the shipping status of my order. This is when they replied back to me and told me that the manufacturer was having a hard time getting the fabric that I wanted but offered me other options or to wait for a new shipping date of mid March. I decided to wait until March so that I can get the fabric that I really wanted. March came and went. Then they finally reached out to me in April. They tell me because they can not locate the fabric, my order cannot be fulfilled and then once again provided me with other fabric alternatives or a refund. This is ridiculous! It took them nearly 6 months to realize they could not get the fabric to fulfill my order? I'm halfway through gestating a whole human but it took yall 5 and a half months to get in touch with suppliers just to tell me that you can't fulfill my order? What kind of nonsense is that? Then you are only going to offer me a refund for wasting my time for half a year and holding my money? Yall could have at least given me a credit or a discount for the inconvenience. I give you my money and time for a product and you can't at least reach out to me in a timely manner to tell me that my product cannot be made. Then you won't even give me a consolation to show that you were at least apologetic about wasting my time? INCONSIDERATE AND VERY UNPROFESSIONAL. DO NOT BUY FROM THIS COMPANY.

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Easy. To purchase. Looks perfect on my windows,.,...,...,...

Easy to order. Great choices available. Reasonable delivery time. Great product! Will be back!

Ordered from blinds.com after my friend went with them and had a good experience. My experience has been a bit different. The salesman was great and nice like always to get the sale. During the measurement process i decided to go with adding a blind to another window so i had a balance. Blinds.com emails me and lets me know a balance is due. A few hours later i get an email that says "you are all set". Getting that second email i think that ok they made the payment with the credit card i used the first time so no balance is now due. It had been 11 days with no movement on the order so i call in. Find out the balance was still due. Why didn't blinds.com reach out to me by phone to try and collect payment? This slowed the order down by weeks. Next, blinds.com supposedly has a price match guarantee. I see on the website that they are running a 5% better price than what i paid. This is maybe 21 days after the order had been placed. One would think the price match would start after installation date. But nope it's 14 days after the order has been placed. I called and they refused the 5% and wouldn't allow me to cancel either since the blinds were already being made. This company does not care at all about the customers after the sale. After all this i take delivery of the blinds and call to schedule the set up. I have 7 or 8 big boxes just sitting in my living room for 2 weeks waiting for set up. They come today to install the blinds. Installed all but one. The last blinds header on my blind was bent and ruined on delivery. I called while the installer was there and was told i could get between 5-10% back for the inconvenience by the customer service rep. I was happy with that so i hung up and then called back once the installer sent the problems with the order back to blinds.com. This time when i called back after the installer left they refused my refund on the blind that was ruined on delivery. Now i have to go through waiting another month and take another day off work to be home for another install. Also they DO NOT dispose of the card board boxes the blinds come in so get ready to have a place to dump those. It's the year 2024 how does this company not haul off the boxes your product is shipped in? April 3rd is the expected shipping date then probably another 2 weeks before install. In a few weeks i will be calling customer service to remind the delivery drivers to be very careful as to not damage the header. If you do order expect a long process and hopefully you have a spot for the blinds to sit for a few weeks til they can set everything up if you do get their professional installation. I will not recommend blinds.com to anyone.

Great experience
Always on time and accurate!
Never disappoints! My go to blind and shade resource.

Very smooth, an easy trans but damaged blind. Sent and email with pictures but no reply...

So far a great easy to navigate site. I hope to order more blinds for the rest of the house soon!

Good quality shades cheap! They work well. Easy to install. Decent quality. They get the job done..

My previous review noted an incorrect discount. I was in error; it was correct.