Beyond The Rack Reviews Summary
The company has garnered a predominantly negative reputation, with customers expressing significant dissatisfaction regarding product quality and customer service. Common complaints include receiving items that are damaged, incorrect, or of inferior quality, alongside a troubling lack of responsiveness from customer support regarding returns and refunds. Many customers report long delays in order fulfillment and inadequate communication, leading to frustration and a sense of being misled. While a few positive experiences exist, they are overshadowed by a prevailing sentiment of disappointment and caution among consumers, advising potential buyers to reconsider their purchases.
This summary is generated by AI, based on text from customer reviews
Placed 3 order with BTR.
First was OK, not the best quality but not the worst.
Second was for 2 sweaters. After waiting a long time for delivery I was very disappointed by the quality, really shoddy items. I kept them, feeling it was not worth the hassle of going through the return procedure but decided I would not buy anything else from BTR. Unfortunately though, by the time the sweaters were delivered I had ordered 3 paire of sunglasses.
Third order: About one month after placing order was adivised 1 of 3 items had shipped. Today received notice that the other 2 items could not be "secured" so balance of order had been cancelled and payment refunded. OK but... no refund for shipping charges. I called to complain and was offered an in store credit to compensate. I refused this as I will not be buying anything further from BTR. CSR said she would ask for a pro-rated refund of the shipping charges.
I am sure most customers won't go to the trouble of complaining about them charging shipping charges for items they do not ship so they probably make a lot of money this way. Cancelling orders but keeping shipping charges.
Inferior products, nothing in stock so crazy long delivery times, questionable business practices (see above) = lousy company, stay away!
Terrible, terrible and yes terrible. I've been ordering from beyond the rack for quite some time. In the beginning the customer service was ok. Sometimes items would arrive with flaws, I kept them anyway to avoid the hassle of returns. In March of this year, I placed a big order and in that order were two Bombay chest. Both arrived damaged, one had minor damages, the other more severe damage, not to mention these two items were almost $900. Had to rip them out of the box to get them out, box was already destroyed and they wouldn't take it back because it was not in original packaging. I offered to keep the less damaged one and told them I would go purchase bubble wrap and cardboard to return but that was no good. So after I complained endlessly with no one doing anything they told me to send it wrapped. They said courier was coming, I waited at home for 4 days, no courier, finally I had enough and told them I'd just keep the broken item. I thought they would at least give me a credit to use... nothing only promises they didn't keep and their famous saying... we apologize for your inconvenience. Don't give me an apology, do something about it... buyer beware! It's 3 months or more since the order went to them and they have done absolutely nothing. Absolutely terrible service and they just lost another customer. So just in case you're ordering from them, be prepared to be disappointed if the need for return should arise.
Hi Ann
Thank you for taking the time to review BTR on Sitejabber.
We sincerely apologize that your items arrived damaged to you upon arrival. These particular items were shipped directly from our vendor and therefore cannot apologize enough for the condition in which they were received. We also apologize that both UPS pick up attempts failed upon looking into your case and for the frustration and disappointment that this order has caused you.
This issue has now been resolved and hope that you are satisfied with the resolution. If there is anything else we can do for you, please do not hesitate to reach out to us. Please know that we’re always here to help.
Thank you for being a valued member of BTR!
I recently ordered 3 Items, I knew shipping would take up to 3 weeks which I was ok with. All 3 itmes were from 1 designer and supposed to be made of Organic Cotton. The shirt arrived first and it was NOT cotton at all, it had the same pattern that I ordered but not the right style of shirt. The following week 2 dresses arrived they were also the same pattern of the dresses I ordered but NOT Cotton they were viscose. Each of these items had different designer labels on them, the sewn in tag said made in india the hanging tag said made in china. I cant be bothered returning anything I basically got what I paid for, Knockoff items, will I ever shop there again probably not.
Hi Chris,
Thank you for taking the time to review BTR on Sitejabber.
We sincerely apologize for any disappointment in regards to your order, especially seeing as how this was your first purchase with us.
We have looked into the item description for the three items you ordered and do not see any discrepancies in the description that was advertised at the time of sale. All items were exactly as described.
That being said, we do stand by our products, and we have sent an email to the email address we have on file with a resolution. Please be sure to keep an eye out on our email.
Again, we apologize for any inconvenience and hope that you give BTR another chance to prove to you that shopping with us can be a great experience.
Thank you for shopping with BTR!
Wait time for items ordered is ridiculous. After 4 weeks of waiting for an item they sent me an email telling me they were just refunding my card. No explanation for why I wasn't receiving my purchase.
Hi Beth,
Thank you for taking the time to review BTR on Sitejabber.
We’re very sorry to hear that we were unable to fulfill your order for your coat. Please know that all merchandise on site is promised to us by our vendors. We charge your card when you order is processed as these orders are placed directly with our suppliers. This is one of the ways we are able to offer you such discounted prices. We only authorize our suppliers to send us their merchandise once the event closes, at which point we know exactly what to order for our membership as a whole.
As a private shopping club, we're ordering select merchandise on your behalf. Working this way helps us secure great prices and selection for our members on an ongoing basis, which is what BTR is all about.
Upon receipt of your order, our suppliers ship the purchase orders to our warehouse for inspection and inventory confirmation of the merchandise. Once completed, we prepare to ship to our customers.
Unfortunately, with the nature of our business we do find out on the rare occasion that certain items cannot be shipped as they are unavailable with our supplier. Please know that this is usually a very rare occurrence and since we ship most orders within 2-3 weeks, errors such as yours are not discovered until the supplier sends us the merchandise and we prepare to ship your order. Please know that we do work very hard to fulfil each and every members order and only as a last resort will we issue a refund.
We have sent an email to the email address we have on file in hopes to discuss this with you further and we hope that you will find our replacement offer to be a suitable replacement.
Thank you for being a valued member of BTR!
I made the mistake of ordering three times from BTR. NEVER AGAIN! First I ordered a pair of shoes. I received an email stating that they were being shipped and I could track the package through USPS. Great! I knew it was going to take about 4 weeks, but I was okay with that because I had the ability to keep an eye on the delivery. After about 3weeks I check to see where my shoes are, and I find out that they were returned to the warehouse for being undeliverable. I call customer service and ask them to send them back to me and I give them the address to confirm it is correct. Start all over. Same thing happens. So now I call customer service and tell them to cancel the order. Why I didn't just stop there is beyond me. A week or so later I go back on the site and I order a pair of sandals and a skirt. I double checked my shipping address and it was completely different from what I typed in originally, and what I gave to the customer service agent. So I fix the address and place my order. Guess what - the same thing happens to the skirt I ordered! So I call customer service again, and this time I give them a different address to have it shipped to. In the meantime, I'm checking on my sandals. They actually made it to the local post office! But wait! They were returned to the warehouse too for the same reason! I've spoken with at least 4 customer service reps who each said they were checking on the shipping address and making the necessary corrections. One person told me that I must have typed my address in wrong... wait, it's my address. I'm pretty sure I know where I live! This has been going on for well over a month and I don't believe I'm going to get my merchandise any time before Christmas. All I can say is STAY AWAY! The prices are awesome and the items are nice but none of that is worth the hassle you have to go through to get your order!
Hi Sharon, thank you for taking the time to review BTR on SiteJabber.
We sincerely apologize for the delivery issues you have encountered with your recent orders and completely understand your frustration.
When placing an order on our site, our website will remember the last shipping address you had shipped your last order, therefore, when you placed your orders for the sandals and skirt the parcels were indicated to be shipped to this address that was indicated for your previous order. We sincerely apologize for any inconvenience.
We will be happy to reship your orders back to you as soon as they are returned in our warehouse to the correct shipping address. We have sent an email to the email address we have on file to further resolve this issue.
Again, we apologize for any inconvenience and thank you for being a valued member of BTR.
I ordered a Starbucks K-cups back in May. June 2nd I spoke with Jim to ask where my product was. He said it had not left the warehouse yet but would let me know when it did. June 3rd I get an email from Jim stating that they are in transit from the supplier. June 5th I noticed my credit card was charged so I "assumed" that the product was on its' way to me since you are not supposed to charge a card unless the product was sent. June 6th I called and spoke with a very rude "Sam" and I finally asked to speak to a supervisor which put me in touch with "Gabrielle". At this point she told me they need the funds to pay the supplier so the supplier would release the product. Another words. Using my money as sort of a bridge loan. At that point I cancelled my order. They will never get another sale from me. I think their way of doing business has some bad practices.
Hi Janis, thank you for taking the time to review BTR on Sitejabber.
We sincerely apologize for any disappointment and we completely understand where you're coming from and why you're frustrated.
We charge your card when you order is processed as these orders are placed directly with our suppliers. This is one of the ways we are able to offer you such discounted prices. We only authorize our suppliers to send us their merchandise once the event closes, at which point we know exactly what to order for our membership as a whole.
As a private shopping club, we're ordering select merchandise on our members behalf. Working this way helps us secure great prices and selection for our members on an ongoing basis, which is what BTR is all about.
Upon receipt of your order, our suppliers ship the purchase orders to our warehouse for inspection and inventory confirmation of the merchandise. Once completed, we prepare to ship to our customers.
Typically, we ship out our orders at 2-3 weeks. At times we do run into delays that are uncontrollable with our suppliers but we will always send an email update to let you know that status of your order.
We are however very sorry that we were late in shipping your order as your order was placed on May 12th. We have sent an email to the email address on file in hopes to further discuss this issue with you. Please be sure to keep an eye out for it. Again, we sincerely apologize for any disappointment and hope that we can make this right for you.
Thank you
I recently purchased several items from BTR and have spent several phone calls and too much time trying to straighten out discrepancies. There were two orders already shipped,,, one to the wrong address and the other, a pair of shoes in a bag with one size but the shoes the wrong size. I am currently not impressed with their customer service or the quality of the merchandise. I'm patiently waiting to receive a few other items, one of which I was told last week was there at their distribution center and would be shipped right away but today told that they were not there yet. Hopefully I will get satisfaction with the forth coming orders but until then I am joining the ranks of the naysayers for BTR. Also customer service... Try being more courteous to your customers... It's a big turn off. You have your money for all of my orders sooo please send "all" of my merchandise.
Hi Carolyn, Thank you for taking the time to review BTR on Sitejabber. We sincerely apologize for the negative experience you've had with Beyond the Rack. At BTR we not only pride ourselves on providing brand names at the lowest prices, but we also take a great deal of pride in our Customer Service.
We’re very sorry if the quality of the merchandise you did receive was less than expected and if we recently shipped you the wrong size shoes. We’re also so sorry to hear that an order was shipped to the incorrect address and would like to take a further look into this for you. If you can kindly provide us with your order #’s, we will do our best to resolve these issues for you.
We have looked into your account, and all pending orders have been shipped out to you. We do hope you're very happy with the orders that are coming your way. If there are any issues with your orders once you do receive them, please do not hesitate to contact us. We have sent an email to the email address that we have on file, please be sure to keep an eye out for it. Thank you for being a valued member of BTR!
Hi Everyone,
I would urge you not to get involved and ever buy any items from Beyond the Rack. I have been a customer with them for many years. At the beginning of their business the customer service was acceptable and the ordered items would be received in 2-3 weeks. As the times passed, they expanded and the customer service turned into a nightmare. Attitude and slamming the phone in your ears. On top of everything they have their items delivered by Canada Post who does not give a dam about us, customers. I am not even sure if there is an understanding between Beyond the Rack and Canada Post where is any kind of insurance of our orders. Canada Post delivers the packages by leaving them in front of the doors (does not matter if is a house or a rental apartment) with no required signature or any responsibility.
I ordered 2 watches on April 29 and have never received them. I got on May 26 an email from Beyond the Rack that let me know that the items have been delivered successfully on May 16. Never got them. I called Beyond the Rack and got a customer service Representative, name Lois, who took the information and asked me to fax my proof of order and everything I have related to the order. Gave me a case number and that was it. I called the next day to see what has been done and if they will follow up with Canada Post and got another customer rep, Daemain, who did not know anything. Explain again and promised that I will hear back from them. After 4 days of silence I called today where I get to talk to a Vanessa who hangs up on me cause I asked to speak to a supervisor. On my file was nothing mentioned about a case that was supposed to start almost a week ago. Frustrated? Yes. I am. I called again after she hangs up on me and ask to speak directly to a supervisor. The customer service rep. Refuses and tells me to tell her again the entire story. What can I say... Well, at this moment I am still waiting for something to be done.
Conclusion! Please be smart, not like me and do not use Beyond the Rack as it is not worth it the wait of 2-3 month to receive a product, no insurance on the items that are left in front of your door by not responsible Canada Post drivers and treated like is your fault by BTR employs. This is the last time I will deal with them and hope that I will send a message out for you all and avoid even opening their website.
Thank you all.
Hi Dana, thank you for taking the time to review BTR on Sitejabber. We sincerely apologize for the negative experience you've had with Beyond the Rack. At BTR we not only pride ourselves on providing brand names at the lowest prices, but we also take a great deal of pride in our Customer Service. We have looked into your order and this was a shipping error that was made on our end, not Canada Post. Both watches and the inflatable swimming pool should have been delivered into one big parcel. We sincerely apologize for our error and rest assured we will attempt to replace the watches if available. If the watches are not available in our warehouse you will absolutely be refunded in full back to your original method of payment. We will be reaching out to you to the email address we have on file. Please be sure to keep an eye out on your email inbox. Again, we sincerely apologize for any inconvenience this may have caused you and hope that you give BTR another chance to exceed your expectations. Thank you for being a valued member of BTR!
I've only recently bought a few things at Beyond the Rack... Actually quite a lot. Since the deals seem to be very good, I have already made 3 separate orders. The process seemed easy and i received a confirmation email right away. I even received a phone call a few days later. I did notice that my orders say that they will ship in around 2-3 weeks which is reasonable. However, after I've read these reviews and have seen nothing but negative comments, I am a little worried. I hope my items do come in good shape and quality and will not take a ridiculous amount of time to deliver. I hope Beyond the Rack does not disappoint me since I really do look forward to becoming a usual customer and I really do love their deals. Looks like I will just have to wait and see.
Hi Kiki, Thank you for taking the time to review BTR on Sitejabber. Firstly, welcome to the BTR family! You will be sure to find some awesome deals, whether it’s for clothing, accessories or home décor. We're sorry if some negative reviews have now made you skeptical in purchasing with us. We do hope you find our site fun and hassle free. Rest assured that we will keep you updated in regards to your orders every step of the way until they ship. Also, if you have any questions about us, any of our products or questions in regards to your orders or account please do not hesitate to reach out to us. We're always here to answer any questions you might have. Thank you for being a valued member of BTR.
First time buyer and last time buyer! Ordered merchandise on 4/24/14 and after several e-mails was told package was damaged and sent back to "corporate office".
Was told I had to contact the shipping dept., blah, blah, blah. Customer Service person named Caleb never really read the whole e-mails from me because I asked for a Refund and he kept talking that he was researching for the merchandise etc.
Then an e-mail came saying they found the error and it would take 10-15 days for items to arrive, which I had already waited over one month. A real solution finally appeared on 5/29, they refunded my money! Bad communication, bad service and would definitely not recommend to anyone.
Hi Janie, thank you for taking the time to review BTR on Sitejabber. We're very sorry to hear about your experience with us, especially seeing as how this was your first purchase and we cannot apologize enough. We're also very sorry to hear your item was damaged during transit. If you can kindly email us at social@beyondtherack.com, we will be happy to help and have you refunded right away. Again, we’re very sorry for any disappointment. Please know that we’re here to help. We hope you give us another chance to exceed your expectations. Thank you for being a valued member of BTR.
I have ordered from Beyond the Rack on several occasions. I swore I would never order from them again after my first experience, but I got lured back by the merchandise. Like many of the reviewers, I had issues with shipping and terrible customer service. My first order was delayed for weeks after the date they indicated it would be shipped out. They tried to placate me with a $10 gift certificate. I eventually got my merchandise but felt frustrated having to continuously seek updates on my order. Customer service was laissez faire at best. I have ordered a few other things that took long to arrive, but not inordinately long. Recently I ordered a handbag. The original order was placed April 17th and it is now nearly June 1st! I expressed my frustration and was offered a $10 gift certificate - no attempt was made to advise on status of order or when I could expect to receive it. I wrote again to customer service and my request for information has gone ignored. This is absolutely the very last time I order from this company. There are so many other good discount retailers online, the frustration is so not worth it. If I don't receive my order in the next week, I am going to contact my credit card company to cancel the transaction and I will report the company to the Better Business Bureau. Judging by all the comments on this site, this company has some serious issues that need to be rectified.
Hi Monica, Thank you for taking the time to send us your feedback on Sitejabber. We sincerely apologize for the delay in shipping your order and for the negative experience you encountered with our customer service team. At BTR, we not only pride ourselves on providing brand names at the lowest prices but we also take great pride in our customer service.
Typically, we ship out our orders at 2-3 weeks, plus an additional week for delivery to be made depending on where you're located. At times we do run into delays with our supplier that are out of our control, however, we will always send an email to let you know the status of your order. We have looked into your order, and your Handbag was very delayed in being received by our supplier. Please know that this is not the norm. Unfortunately, our whole purchase order was late in arriving to BTR which caused the delay in shipping your order to you.
Rest assured that your order has been shipped out with the courier. We have sent an email to the email address we have on file in hopes to further discuss this with you. Please be sure to keep an eye out for it. Again, we apologize for any inconvenience and hope that you love your handbag once you receive it. Thank you for being a valued member of BTR.
Absolutely terrible... I have given these guys too many chances. Wrong colors, order no where near that as described (order cotton get shipped poly), and lately inability to ship or provide customer service at even that of a fast food level. My order was "shipped" 3 weeks ago, but has yet to be given to Canada Post, with multiple calls to customer service and being laughed at during to today's call shows this company is nothing but a sub "Micky Mouse" organization. Most items are the exact available at your local Winners for the same cost, but without the shipping charge, which makes me believe they source the same supplier. With so many of the exact negative reviews around various websites, you guys need to get your s#$% together. Customer service is a joke, products are not as described (many laws to help consumers in this by the way)... Please do not respond with "we strive" BS... because you have never tried to fix these issue!
Hi M d,
Thank you for taking the time to review BTR here on Sitejabber. We apologize for any disappointment or inconveniences we may have caused you. We never want our customers to encounter these types of experiences with us. We also apologize if we have ever shipped you products that were incorrect or misrepresented on the website. Please know that we stand by our merchandise, however, if you do receive an order that is not as it was depicted on the website, please do not hesitate to contact us and we will be sure to find you a solution. We pride ourselves on our Customer Service, and if you have had issues with receiving the appropriate help from our customer care agents, we will be sure to look into this to ensure that your experience is a pleasant one, and not something that will make you regret contacting us for. If you can kindly email us at social@beyondtherack.com with your order number, we will be happy to look into your missing parcel for you. Please know that we’re always here to help. Thank you for being a valued member of BTR!
The shipping was due three weeks turn out to be over a month to be deliver. I call and talk to representative, it took over 30 to 40 minutes to talk to a supervisor. Long story be short the results was terrible will not be using it again. :( my complain is why do the customer have to suffer for their negligent..
Hi Broderick, thank you for taking the time to send us your feedback on Sitejabber. We're very sorry to hear about your terrible experience and for the long wait to be passed over to a supervisor in regards to your issue.
One of the reasons why we take a bit longer to ship our orders is due to the fact that we are a private online shopping club. We order select merchandise on our member’s behalf. Working this way helps us secure great prices and selection for our members on an ongoing basis, which is what BTR is all about.
Upon receipt of your order, our suppliers ship the purchase orders to our warehouse for inspection and inventory confirmation of the merchandise. Once completed, we prepare to ship to our customers.
In your case, it seems as though the order was unable to be fulfilled with our supplier and we’re very sorry to disappoint you. Unfortunately, these inventory errors such as yours are only discovered until the supplier sends us the merchandise and we prepare to ship your order. Please know that these errors are a very rare case as we work extremely hard with our vendors to fulfil each and every member’s orders. We have sent an email your way to the email address we have on file in hopes to further discuss this with you. Please be sure to look out for it. Thank you for being a valued member of Beyond the Rack.
I had been ordering from BTR for over 2 years, but honestly I have completely given up because time after time the clothes were cheap, made in china and all wrinkled or damaged, and always packaged poorly. Not to mention they sent the wrong colour for several items, another time i did not ever receive the item and then was told I would never be able to 'claim' that again on future orders, as if I stole my own package! They mark everything up so ridiculously high so the discount they offer looks like a deal, it's all lies. 95% of the products are cheap junk manufactured in China. Beware of this site.
Hi Pinkymmm, thank you for taking the time to review BTR. We apologize for any disappointment you have encountered. We never want our members to have this type of shopping experience. We also apologize if the quality of the merchandise you received was less than expected and if there were even times if you received the wrong color merchandise. If this was the case, we sincerely apologize that this was overlooked by our quality assurance team.
Also, we’re sorry if you might not have been aware that we are unable to file a claim for the same address once a claim has already been approved. Should you choose to purchase with BTR in the future, we can recommend to have your local post office hold your parcels for you, this way you may pick up your parcels there and will have the peace of mind that your orders will be safe.
Also, all our retail prices are provided to us by our suppliers. Some of our sales are curated with sought-after items sold at the manufacturer's suggested retail price, and some of our items are offered at deep discounts. We typically have the lowest or one of the lowest prices on discounted items, but cannot guarantee the absolute price all the time across the board. Please know that we are always here to answer questions on products and pricing and will be happy to contact our suppliers if ever you feel that some information is not correct.
We do hope you continue to check us out for all your discount needs. We do hope you give BTR another chance to prove to you that shopping with us can be a great experience. Thank you
I returned a watch only because it was a duplicate. BTR received it on April 16,2014. I STILL do not have my credit. I wanted to purchase a $200.00 item at BTR today, but my credit was still being "processed." Seems to me they get your money immediately when you purchase something... definitely take their time refunding you.
Hi Gail, thank you for taking the time to review BTR. We apologize for any inconvenience. Usually, our return time frame may take 1-2 business weeks for a return to be processed and credit issued to your account. We sincerely apologize if your return was overlooked in our warehouse. We have looked into your account and we can see that you have been refunded for your watch back to your original method of payment. If there is anything else we can do for you, please do not hesitate to reach out to us. Please know that we're always here to help. Thank you for shopping with BTR.
Beyond the rack is as awful as everyone says it is. I took the plunge because of the pricing and greatly regret it. I was contacted specifically by customer service to confirm my order and was told that my particular order was already located at the warehouse so shipping would not be delayed. However, when I actually checked my account, it told me shipping was 2 weeks from my order date which is completely different from what I was told by the customer rep. I have different answers every time I speak to a rep. Does not give me confidence on anything at all. I suggest to SKIP THIS SITE nomatter what - it's not worth the headache, I regret taking the plunge to save the cash.
Hi V L, thank you for taking the time to review BTR. We apologize for any disappointment or confusion. Typically, we ship out our orders at 2-3 weeks. As a private shopping club, we're ordering select merchandise on our member’s behalf. Upon receipt of your order, our suppliers ship the purchase orders to our warehouse for inspection and inventory confirmation of the merchandise. Once completed, we prepare to ship to our customers. However, there can also be times where we can be pretty quick and surprise you. In your case, the item purchased was in stock which is why it was shipped relatively quickly. We apologize for any confusion in regards to your track orders page if this stated otherwise. These dates are estimated ship dates and we will always try and be as specific as possible as to when your order is expected to ship out. Looking into your account, your order has been shipped and is expected to be received shortly. We do hope you love your bag once received and we do hope you give BTR another chance to prove to you that shopping with us can be a great experience. Thank you for shopping with BTR.
I ordered a bed spread from beyond the rack, it was torn, the seam was ripped when I unpacked it. I was not very happy about that, I have not returned it because I find the hassle too much to go through their policies are very peculiar about returns, I don't want a credit I want a bedspread.
Hi Cathy, thank you for taking the time to review BTR. We're so very sorry to hear your bedspread arrived in a damaged condition. It's never a pleasant experience to get something you've been waiting on so eagerly only to find out it is defective. Please know that this is not the quality merchandise we strive to provide to our members and sincerely apologize that this was overlooked by our quality assurance team. If you can kindly email us at social@beyondtherack.com with your order #, we will be happy to further assist you. Please know that we’re always here to help. Thank you for shopping with BTR.
I actually haven't purchased yet, I was just about to. But I cannot find anywhere on the internet of people receiving prompt service or delivery of items. Thank you everyone that has given their imput.
Hi Alana, We apologize if some reviews have made you skeptical in purchasing with BTR. Should you decide to make a purchase with us, we hope you do find our site fun and hassle free.
We can guarantee great shopping, a receptive ear and great customer support. If you have any questions about us or any of our products, please do not hesitate to reach out to our customer service team at service@beyondtherack.com or by calling us directly toll free at 1-877-733-4660. We're here to help.
THEY ARE A SCAM! TOLD ME THEY SHIPPED ITEM BUT STILL NOT RECEIVED FOR TWO MONTHS DONT WANT TO REFUND ONEY! I WILL GET TO THE BOTTOM OF THIS SITE! BEWARE!
Hi Karla, thank you for taking the time to review BTR. We apologize for the negative experience you've had with Beyond the Rack and we're sorry to hear you have not received your parcel as if yet. At BTR we not only pride ourselves on providing brand names at the lowest prices, but we also take a great deal of pride in our Customer Service. We take your comments seriously and would like to take the opportunity to rectify this problem.
If you could please email us at social@beyondtherack.com with your order number, we would be happy to get in touch with you today and hopefully resolve this issue for you. Thank you.
I am reporting this company to the BBB and going to my bank to get my mony back! I placed a $200.00 order and the shippment continues to be defered, it has almost been 2 months since my order was placed (order number: *******). I had hoped to get some great dressess for work but instead I had $200.00 stolen from me.
I will be telling EVERYONE who will listen of the SCAM so as to spare them the experience.
One very unhappy person,
Kelley Turner
From the business
Beyond the Rack is a private shopping club for people who want designer brand apparel and accessories at up to 80% off MSRP. We offer authentic designer merchandise exclusively to our members through limited-time events. Each event starts at a specific time (9:00AM ET and 5:00 PM ET) and typically lasts 48 hours. After each event ends, the merchandise is no longer available. Members are notified by email in advance of each upcoming event according to their notification preferences.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Diane,
Thank you for taking the time to review BTR on Sitejabber. We’re very sorry to hear about your disappointment in regards to your purchases. We never want our members to have this type of shopping experience. Our buyers work very hard to ensure top quality products for our members and we’re sorry to hear if the quality was less than expected.
We’re also so sorry to hear we were unable to fulfill your order for your sunglasses.
Please know that all merchandise on site is promised to us by our vendors. We charge your card when you order is processed as these orders are placed directly with our suppliers. This is one of the ways we are able to offer you such discounted prices. We only authorize our suppliers to send us their merchandise once the event closes, at which point we know exactly what to order for our membership as a whole.
As a private shopping club, we're ordering select merchandise on your behalf. Working this way helps us secure great prices and selection for our members on an ongoing basis, which is what BTR is all about.
Upon receipt of your order, our suppliers ship the purchase orders to our warehouse for inspection and inventory confirmation of the merchandise. Once completed, we prepare to ship to our customers.
However, unfortunately, with the nature of our business we do find out on the rare occasion that certain items cannot be shipped as they are unavailable with our supplier. Since we ship most orders within 2-3 weeks, errors such as yours are not discovered until the supplier sends us the merchandise and we prepare to ship your order.
Please know that we do work very hard to fulfill each and every members order and only as a last resort will we issue a refund.
I apologize that your initial shipping was not refunded as we simply issued you a refund for the items that we were unable to fulfill. Had this been your only item on your order, your initial shipping absolutely would have been refunded. However, with that being said we will be more than happy to refund your entire shipping cost for your order this time around. We have sent an email to the email address we have on file. Please be sure to keep an eye out for it. If there is anything else we can do for you, please do not hesitate to contact us. Please know that we’re always here to help. Thank you for being a valued member of BTR!