Overview
BannerBuzz Australia has a rating of 4.1 stars from 231 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BannerBuzz Australia most frequently mention good quality, customer service and fast delivery. BannerBuzz Australia ranks 12th among Printing sites.
Instant Feedback
Ordering system is not user friendly. Have had to spend alot of time to sort out my order. Needed 4 customer service staff to help sort out my order. Some customer service staff have difficulties communicating in English.
Ordering system is not user friendly. Have had to spend alot of time to sort out my order. Needed 4 customer service staff to help sort out my order
I paid for priority delivery, it was delayed.
The cards aren't fantastic but you get what you pay for and these are cheap. It will get you started, if anything but I wouldn't purchase again if I'm after a quality card stock.
Super easy to use, super quick. Flawless process. And so cheap!
A bit nervous regarding delivery. The person on Chat did not help much. All I got was copy/paste answers. I was happy to pay for priority delivery to get the goods when I needed them. On order, the priority delivery was to get the goods here on 20th May. Free standard delivery date was 27th May. Next day I get a text from FedEx saying delivery would be made on 27th May.
So I paid for nothing!
Banner Buzz have agreed to refund the fee paid for priority delivery after some pretty strange emails from them.
The goods came from India so could never have been here by 20th. Not happy!
Easy and simple to buy from the website. Exceeded my expectations! Thank you!
Hey James, We're pleased to know that you found our website user-friendly and happy with the pricing. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
I ordred a sign and chose the size of the plate 300 X 460... I typed what I wanted to appear in the sign. I paid. And I patiently waited for the sign to arrive - it took ages, but fair enough. When it arived it was basically a piece of cheap alumium 300 x 460 with a black sticker covering it, and on top of the black sticker another sticker with my sign, measuring 170 X 270. Seemed odd, so I asked for it to be re-done or refunded. And the answer was no care, appartently I did not use 'their' design tool correctly. So I asked why no one with any 'common sense' would at the very least query the order via a simple email? Anyhow lesson learnt, dont deal with an online company like this, it is better to go to a local print shop - BTW, the quality is cheap and nasty, nothing like a street sign.
Hi Joe! My deepest apologies for any inconvenience we have caused you. We understand how disappointing it must have been for you. It is our intention to make items that make your life easier, not harder. However, as checked the product appears to be appropriate with reference to your details submitted for your order. Since there are no extra instructions and the artwork was done using a design tool, it is simply the case that we have followed the approach in your instance.
Your issue is already highlighted to our concern team and our goal is to keep you as one of our valued customer. So, we are happy to issue a replacement for the same. Our team has also sent the email for the same and awaiting for your response to proceed further.
Please feel free to contact our support team in case of any additional help. Thank you for choosing Bannerbuzz.
Not easy to figure out how to do different delivery address.
Dear Stef, we apologize for any inconvenience caused. Our website allows you to enter a different delivery address; however, the option to ship the order to the billing address is selected by default. You will need to uncheck this option to enter a different shipping address.
Twice I have used Banner Buzz & twice I have been ripped off! Warning bad company & bad customer service.
1st item paid for took 2 months to receive. Thought I'd give them another chance & this time paid express post, arrived okay but completely wrong size to what I ordered, ripped off as paid for large got small. Not happy, asked for refund or for them to sent the item that I paid for but nope, no help! RIPP OFF DO NOT USE!
Hello, Lindy. We sincerely apologize if we ever fall short of your expectations. According to our records, we found that the artwork you sent is vertical, while the size you ordered was 91 w x 61 h, which is horizontal. Whenever possible within the ordered canvas size, we always stretch the artwork proportionate to its width or height. The same thing happened with your order; we adhered to the specified canvas size, but we used artwork proportions that left blank spaces to the right and left of your art, which is displayed while we send you a proof for approval.
We acknowledge that you might not have been pleased with the solution our team proposed. There is always an exception, though, that we ought to take into account. We have provided the best practical solution we could think of in response to your email, and we would appreciate it if you would accept it and let us know how we should proceed.
Great Price, Great experience:-)
Less than half the price of their competitors and the product is quite reasonable:-)
Hey James! We're pleased to know that you found our website user-friendly and happy with the pricing. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
All good so far, design tools were great and easy to use. Banners arrived promptly and were exactly what we ordered, will certainly buy from here again.
5 stars from us.
I ordered clear vinyls for my windows and they sent opaque white vinyl. They have refused to refund the product and are using every excuse under the sun to validate why they mucked up
Hi Patrick, We are sorry to note your disappointment with the product received and apologize that our service does not meet your expectations. Upon checking the order record we can see that you are already in touch with our quality team and we will also escalate your concern to them. They will contact you soon and provide you the best possible resolution for the same.
Great service and fast sending, my photos were not good quality so they reproduces and did a great job.
These plate were for my bike rack, as we have two cars I needed one for each. Very happy.
Frustrating when I get an email to RE log in to finish my cart when there is nothing there.
Have purchased form Banner Buzz numerous times already and always given top quality merchandise. Transactions always quick and easy. I will continue to use
Have purchased form Banner Buzz numerous times already and always given top quality merchandise. Transactions always quick and easy. I will continue to use
Great letter result as w
This was the first time we have done anything like this and were copying a farm sign we saw locally and these letters can adhere to the steel plate we are using.
Slight delay on the shipping but that was our local carriers issue but still arrived in the time I needed it. The product turned out better than I expected. Very happy to recommend.
I needed design assistance and found it a little difficult through the process.
Worked out ok in the end.
Hey Jude! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top-most priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I need design assistance and have paid for the service. Not sure how that will work?
Easy to use website designer system. Prompt service and good quality product. I ordered aluminum signs with pre-drilled holes and they are exactly as I designed them and of great quality.
Australian Site but half of the measurements are in Feet and inches not metric. Very happy with the signs that i received and the assistance provided.
Australian Site but half of the measurements are in Feet and inches not metric.
It took me a bit to get used of designing the banner, but not too bad overall! I was pleased with the ease with which I could design the banner and was impressed with the quick turnaround.
It took me a bit to get used of designing the banner, but not to bad overall!
Great website, very user friendly
Had an issue and call centre was prompt to help
Received my items in record time
Very impressed with the quality
Thank you so much
Hey Paola! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
I had a few frustrated attempts prior to been able to place this order
Designed an item several times, only to have a msg come up and say I couldnt save it or purchase it.
First time here and it was very easy to use.
Response times for queries was fantastic. Follow up on the product was great.
It was delivered on the day it was meant to arrive.
First time here and it was very easy to use.
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- Sydney, NSW, Australia
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Chris! We are sorry to note your disappointment and apologize that our service does not meet your expectations. However, as checked you have selected the priority shipping method which takes 4-6 business days as the standard turn around time. Hence, the delivery date is appropriate as per the selected shipping method and it is expected to be delivered by May 20th 2022. Also, we are sorry for the negative experience you had with our customer support team. As your feedback is important to us, we have passed the same to the concerned team to make the customer experience better.
Further, your order is in production now and you will be notified the tracking details once it gets shipped out from our end. Please do not hesitate to reach us via our 24x7 phone or chat helplines. We appreciate your time and business. Thank you for choosing BannerBuzz.