Overview
BannerBuzz Canada has a rating of 3.8 stars from 342 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BannerBuzz Canada most frequently mention customer service, good quality and quick delivery. BannerBuzz Canada ranks 4th among Banners sites.
Instant Feedback
The designers touched up my artwork to improve the quality. The products were manufactured quickly and shipped promptly. The shipping had to travel a long distance, and expected arrival date was lengthy, but they arrived several days ahead of schedule. Estimated shipping time was inaccurate. Products looks great and seems durable.
It would not accept my design file type, even though the instructions say it would.
I am very happy with the order overall. The T-shirts were great and arrived on time.
Hey Nikolay! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
So far all is well. Fast and easy to use. I look forward to seeing the "proof" to know that my logo is in the correct place. Received my order. Very happy with it. Logo looks great and in the correct place.
Hey Douglas! Thank you for your review! We’re glad to hear that your experience so far has been fast and easy. Since your order is already in production, we won’t be able to send a proof at this stage, but rest assured, we’re ensuring your logo is placed as standard. If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to help!
The banner is perfect! Even though I uploaded a low resolution image, they were able to fix it up and print the banner fantastically!
Hey Dave! We're pleased to know that you found our website user-friendly and had a positive ordering experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Great service, awesome quality, quick delivery, always. I always use Banner Buzz for all my purchases!
Hey Fancy! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Dealing with the staff is always great, they are very helpful.
Hey Khiz! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Even if the Guy work hard to match the right color woth me in the phone and send me 3-4 suggestions It is not easy to approve when all you can see is à jpeg. Every screen shows différent variation of tones. So i am not happy With the color. Way top dark. But for the price. What can you expect!
Hi Eleonore! Thank you for sharing your feedback. We sincerely apologize for any inconvenience that has been caused to you. We understand that your previous light blue order didn't meet your expectations, so we took extra care to provide four proofs in a darker shade this time, including the final PMS-approved proof that was printed. We acknowledge that there can be a difference between what you see on a screen and the actual printed product. Your feedback is valuable to us, and we'll definitely consider it to improve our process. Please feel free to reach out in case of any other concerns or queries.
Had a great experience. Ease of designing the shirts to getting them earlier than expected. An all around good experience.
Hey David! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
I checked one of the backdrops (Ecoglo) and it looks great.
We haven't opened the box of the KINESIK backdrop yet, we are going to do it on a show we have this week.
Hey Cid! Thank you for sharing your experience! We're delighted to hear that the backdrop looks great and hope it enhances your event. We’re excited for you to unveil and are confident it will meet your expectations. If you have any questions or need assistance during or after your event, please don’t hesitate to contact us.
This is my third order for custom flags. They always turn out great.
Hey Ashley! Thank you for choosing us once again for your custom flags! We're delighted to hear that you've consistently had great experiences with our products. Your loyalty means a lot to us, and we’re thrilled to be your go-to choice for custom flags. If there’s anything more we can assist you with or if you have new ideas for your next project, please let us know. We look forward to serving you again!
Excellent product at a good price! I would use BannerBuzz again!
Hey Terry! We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
All looked good except one little spot where the banner had cracked
Hello! Thank you for your recent order and for taking the time to share your feedback. We’re pleased to hear that the ordering process was simple and effective for you! However, we are sorry to hear about the cracked spot on your banner. We strive to ensure the highest quality and would like to address this issue promptly. To assist you further, please raise a ticket from your account so we can investigate the issue and further assist you on this. We truly appreciate your business.
I have yet to receive my order and have been waiting longer than acceptable
Hi Aaron! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
If BannerBuzz allowed me to simply re-order previous purchases, that would make my life a lot easier. I had a business card that BB had printed earlier this year that went well, but when I had to change my phone number on the card and had to resubmit new templates, I kept getting messages that the quality was not good enough to print. I was sending full size EPS, PDF, and TIFF files, good enough to print far larger than business cards, and still they kept telling me the quality was not good enough. In the end, they changed the font from what I originally had, easily seen when comparing my old and new cards.
Here are my suggestions for better customer service:
1. Allow re-ordering. If something as simple as changing a phone number is needed, offer to make this change and submit the proofs still for confirmation.
2. If there is a quality issue, you need to provide more detail. It's not enough to say "Quality is insufficient" but instead, say exactly what the issue is. If you have to recreate fonts, please also mention that and offer solutions if you need a different file format.
3. Your upload feature does not provide a visual representation, so if I upload a TIF file or other high quality format, I see nothing for the template image. Please find a way to fix this so clients can see that the orientation is correct.
Hi Raj, thank you for your feedback! We’re glad your previous order went well but regret the challenges with the reorder process. Reordering is available for up to six months, and we understand how simplifying updates like phone number changes could help. We’ve checked your recent order with our team and can confirm it was processed as per the provided file. Adjustments are sometimes needed if files aren’t fully compatible with printing requirements, and we’ll work on improving communication about such changes. We also recognize the need for detailed file quality feedback and a visual preview during uploads and will explore improvements. Your suggestions are valuable, and we’ll use them to enhance our services.
Online store seemed easy enough to use. Many challenges trying to log back in to confirm and track the order, resetting the password. Product arrived as expected. Phone support was helpful but too many digital challenges compared with online shopping with other vendors.
Hello Doris, thank you for your feedback. We’re pleased to hear that you’re happy with the product and service. However, we apologize for the inconvenience you experienced during the post order process. While we strive to make the process simple and easy to follow, we understand there’s always room for improvement. Your feedback is important to us, and we’ve shared it with the relevant team to help enhance the customer experience.
Pick, click, and pay. Straight forward experience.
As always i received my item on time and i was very pleased with the quality
Hey Ted! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Good company 👌 great products fast shipping good quality!
Hey Chad! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Website is easy to use and prices seem reasonable for the size. Got products quickly but was charged an extra $12 by Fedex for duties.
Hey Chris! We're pleased to know that you found our website user-friendly and happy with the pricing. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
When ordering the table runner, it would be nice to see the layout first. I hope that the logo is placed correctly.
All items were received and were nice quality, exactly how I expected them.
Hey George! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
When ordering the table runner, it would be nice to see the layout first. I hope that the logo is placed correctly.
Easy process with ordering, and the finished product looked exactly like my design. Quality also seems very good but we'll see how long the flag lasts before tearing, so far so good!
Hey Mitchell! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top-most priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
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- Toronto, ON, Canada
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!