Overview
BannerBuzz Canada has a rating of 3.8 stars from 342 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BannerBuzz Canada most frequently mention customer service, good quality and quick delivery. BannerBuzz Canada ranks 4th among Banners sites.
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Good website and found a unique product that's been difficult to find (perforated, numbered tickets) at a decent price. However, BannerBuzz's office is supposedly in Canada, but production apparently took place in India. That created an unexpected delay—longer shipping time and a delay at customs. In addition, the proof production and approval process took several days when I've experienced almost instantaneous proof production and approval with competitors. A two-week turnaround became a three-week turnaround. Not good in an emergency situation. And not the end of the world in this case thankfully but good to be aware to expect a delay in receiving product.
Easy to navigate, well priced and quick turnaround. Products are exactly as described, and full quality even considering the affordable price point. Yes items were produced and shipped from India, but this has zero effect in order process. Shipping time was not unreasonable, would easily recommend to others and reorder more when needed.
Easy to navigate, well priced and quick turnaround.
Easy to use, fast turnaround and aggressive pricing. Can't wait to see the end product now... for the price there must be a little something. But I am taking a chance (even after 20 years in the sign industry with Canada's largest). Please surprise me!
Update following delivery: The banner is perfect, print quality and packaging were on point. Can't beat this quality/price point. Will order more when needed! Highly recommend.
Customer service was almost immediate. Site said allow up to 48 hours for the artwork/logo to be revised for optimal quality but I had the revised copy in my inbox to review by the next morning. Free shipping estimated delivery at over 3 weeks but it arrived within a week. Packaging was strong and kept the banner from getting crunched at all. Product turned out fantastic!
Thank you for a great first experience. I'll be back again soon!
Design tool should be able to turn canvas to preview
Very easy to use and create my own design. Always great service, and receive finished products in timely manner. I was disappointed in the quality of the frosted film as it was much thinner then previous signs I purchased from BannerBuzz. Because it was thinner, it made it much more challenging to adhere to the window without creases. I did end up with about 4 good size creases. At least they are not overly noticeable from a distance, which is how most people will view this particular sign.
Very easy to use and create my own design. Always great service, and receive finished products in timely manner. I was disappointed in the quality of the frosted film as it was much thinner then previous signs I purchased from BannerBuzz. Because it was thinner, it made it much more challenging to adhere to the window without creases. I did end up with about 4 good size creases. At least they are not overly noticeable from a distance, which is how most people will view this particular sign.
Very easy to use and create my own design. Always great service, quality and receive finished products in timely manner.
From designing my ad, choosing from a variety of sizes which can also be customized, and receiving my orders quicker than anticipated, I am very pleased with the results. All 3 signs were custom and matched to size, printing was professionally done and the quality and service of this company has been excellent. We will certainly be choosing BannerBuzz for all of our business advertising needs in the future.
So far so good! Didn't lose my items during a 2 hr experience
Dealing with BannerBuzz has been the worst experience I have ever had with a service business. I could not get a correct proof, no matter how many times I tried, nor could I received any help, either on the phone or in the chat. I spent the entire day with the chat open, from 9:30 until 5:00, I connected with 9 different "people", and no one could even give me a straight answer. I'm not even sure I was chatting with a real person and not a bunch of different bots with different names! Worst. Company. Ever.
Dear Customer, we deeply regret the bad experience you had with our customer support representatives. We recognize that our staff was ineffective in addressing your problem and did not give the quality of service that you had come to expect. We take great satisfaction in providing our all every day to give prompt and courteous service to every client, but we fell short in this case. We apologize profusely for this. If you face any such issues in the future, please do not hesitate to request a call back from a supervisor.
Was quick and easy for this project. Delivered on time and almost perfect. The fold was slightly off, which would not be noticeable if hanging the sign. We put it on a sandwich board so to adjust a little to line up. This is very minor but if you're a bit of a perfectionist you would notice it. I'm happy enough that we will order more.
I was not able to see proof of my artwork/ order until placing the order. Wold have been better to make sure it was correct. I'd like confirmation my artwork will look as submitted, once printed, before placing my order. Finally it looked excellent- very clear and well done, good quality and shipped on time. Thank you.
Good Product, great service and fast delivery. What more could you want?
Thank you, Marie, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product/ service(s). If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
Didn't get what we ordered and approved and got the run around until I was on the phone with the owner who was just as useless when it came to customer service as his employees. We will never use them again! Save yourself the stress and loss of money and use an actual reputable company.
I also order a dated banner & paid priority shipping. The package did not arrive on said date however I did receive a text from the shipping company (DSL) my order was on it way. In correspondence with DSL I was told it was stuck in customs in India.
My package arrived 6 days late & I have been unable to recoup my money now because they are refusing to answer.
Thankfully I order local after finding out, paid $20 more but my banner but picked up same day and it was perfect. Buy local.
Great overall experience. My order was received on June 12th and I am very impressed with the look and quality of my table runner. Thank you also for applying my first time client discount after I had forgotten to add it at checkout. I will definitely be looking to use your services again.
My first time here. Good experience but wish that I could have previewed my order.
I ordered 5 shields as a initial order to try them out for our 3 restaurants. The smallest size aren't tall enough to protect diners. They only come up to your shoulder when seated so essentially useless. I contacted the company but they refused to allow me to return unopened packages to exchange them for a taller ones. The shield are cheap looking and will blow over easily. Zero customer service. Too many options out there to waste your time with this company. STAY CLEAR AWAY!
Hi Tammy. We are truly sorry to note your disappointment. However, we have worked hard to make the order process as transparent as possible. The product is available in five sizes and the size you selected is mentioned on your order confirmation email. We have shipped the size you ordered.
Regrettably, we are unable to accept returns or offer a refund in the absence of any defect or error in the product. This is mentioned in our Terms of Use. Furthermore, we do not stock the clear panel; we custom cut it to the size ordered and then stitch pole pockets. There is also a cost associated with packaging and shipping the product.
We also note that there is no mention of poor product quality in your communication with us so far, in which you were quite willing to exchange it for a different size.
Having said that, we understand that when ordering online anyone can make a mistake so we try to be as flexible as possible. The stand you have purchased is adjustable up to 8 feet height, so you can reuse it. You will need to reorder the panel in the correct size and for this our team has already offered a discount. We regret that you do not find this resolution to be reasonable.
Please feel welcome to write to us at feedback@bannerbuzz.com if you have additional questions for us. As always we will do our best to assist you.
Placed a simple order online and uploaded my own artwork. I chose expedited shipping. Order was promised on a Wednesday, and I now found out it will not arrive till the following Monday, past my event date. I requested a tracking number and then found that the order originated in India, was shipped via Dubai and currently is in Tennessee. I am in Ontario, Canada. Their website shows a Toronto address, though now I notice is says "Registered office". I've seen other companies do this, and I still resent this kind of deception. I will stick with local suppliers who I know have a brick and mortar presence.
Got exactly what was ordered two days ahead of schedule. I'm impressed!
Thank you Julia for your feedback! We're glad to hear you were able to complete your order. We understand that sometimes the process can be a bit complex, and we’re always working to make improvements. If you have any questions or need further assistance, feel free to reach out to us. We appreciate your patience and look forward to serving you again!
My order was never received. It was caught in customs from China, and UPS refused to let it through without my paying additional brokerage fees. I missed my events because this "Canadian" site can't ship to Canada.
Hi Josh, we are sorry for the negative experience you had with us. As per your concern, the customer does not need to pay any extra charges rather than what he/she has paid at the time of placing an order (Except customer make any changes). This is very unfortunate that you have faced an issue. Upon checking the order tracking details, the delivery date shows 10th May. However, we can understand your concern and as you have shared your feedback with us, we have passed the same to the respective team. They will contact you soon to provide the best possible resolution.
Originally I gave this business top stars. It is misleading as they list themselves as CDN site. Meanwhile I see my recent order is originating from India and now stuck somewhere in the Middle East. When I placed my order it indicated that I would receive my items on time. My event is tomorrow and nothing has arrived and now I have to spend money locally scrambling to get items here. At least be honest about your place of fulfillment and delivery times. I don't appreciate the misleading.ca extension on your website. I do not have time to sit on the phone today and have you try to explain yourselves. It is very clear on the Fedex updates on the status of my order. I loved my first order with you. Disgusting.
Excellent and easy. Ordered a vinyl poster Turned out great! Very happy with quality print and price 100% would recommend. Already placed another order!
Hey Mary! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Overall satisfied with the experience. I did talk to one person on the phone who was less than enthusiastic. Perhaps a learning opportunity. Aside from that one person, my experience was great, product was as described and delivered on the day they said, that is huge for me.
Overall satisfied with the experience. I did talk to one person on the phone who was less than enthusiastic. Perhaps a learning opportunity.
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- Toronto, ON, Canada
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Michael, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product and service(s). If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!