business logo of BannerBuzz Canada

BannerBuzz Canada

Overview

BannerBuzz Canada has a rating of 3.8 stars from 342 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BannerBuzz Canada most frequently mention customer service, good quality and quick delivery. BannerBuzz Canada ranks 4th among Banners sites.

service
105
value
45
shipping
45
returns
9
quality
299
This company responds to reviews on average within 1 day

Instant Feedback

2,967 reviews
How would you rate BannerBuzz Canada?
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Canada
1 review
0 helpful votes
Follow Stephanie H.
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Retractable banner
December 29, 2024

I've ordered several items from BannerBuzz and am happy with the service, quality, speed and pricing every time. It's easy and they always deliver. Thank you!

Date of experience: December 19, 2024
Veeni M. BannerBuzz Canada Rep
5 months ago

Hey Stephanie! We are delighted to hear that you are pleased with our product, service and pricing. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Canada
1 review
0 helpful votes
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I bought my decals and A Frame graphic from bannerbuzz.

While the front frosted lettering isn't great (or maybe for what I had intended to use it for,), everything else was perfect!

Date of experience: December 13, 2024
Veeni M. BannerBuzz Canada Rep
5 months ago

Hey Shermin! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Canada
1 review
0 helpful votes
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Custou flash received
December 30, 2024

So far went realy well can wait to see proof and the actual order. UPDATE. Order received and it's perfect

Date of experience: January 4, 2025
Veeni M. BannerBuzz Canada Rep
5 months ago

Hey Teresa! Thank you for sharing your thoughts! We're glad to hear that your experience has been going well so far. We're just as excited to show you the proof and ensure everything is perfect for your order. If you have any questions or need further assistance as we move forward, please feel free to reach out. We look forward to completing your order to your satisfaction!

Canada
1 review
0 helpful votes
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Very good first experience.
November 8, 2024

Quotes were sent as requested and questions were answered promptly. It was easy to place an order and to upload a design/graphic.The design team had to modify our graphic but the end result was awesome. Delivery was delayed but order still arrived two days ahead of the scheduled date.

Date of experience: October 29, 2024
Veeni M. BannerBuzz Canada Rep
6 months ago

Hey Lac! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!

Canada
1 review
0 helpful votes
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Still waiting
December 17, 2024

I have yet to receive my order and have been waiting longer than acceptable

Date of experience: December 7, 2024
Veeni M. BannerBuzz Canada Rep
5 months ago

Hi Aaron! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.

Canada
1 review
0 helpful votes
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Second order with BannerBuzz..
August 6, 2024

Second order with BannerBuzz. So far has been a good experience, materials are good quality and they had good communication with some design issues that we had sorted out

Date of experience: July 27, 2024
Veeni M. BannerBuzz Canada Rep
9 months ago

Hey Bill! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Canada
1 review
0 helpful votes
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Do not trust!
December 7, 2023

Absolute garbage company to work with. On more than one occasion (thought I'd give them a second chance) they have messed up my order. This time, they printed the front of a folded business card upside down. They say it's my fault as I proofed it. What I saw was the same proof from my previous order which was fine. I just re-ordered and made one small change and a font change. I moved one line from the top to the bottom of the card. Get with the program BannerBuzz. I know thousands of business people to whom I will share this experience. See both samples in the photo...same style, same direction, yet the top one, came to me printed upside DOWN! It is not rocket science folks, or is it for this company!

BannerBuzz Canada attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 9, 2023
Spain
5 reviews
0 helpful votes
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I bought here lots of stuff to celebrate birthday of my lovely son! I ordered here table covers, table top displays and my task was to create everything using only ONE design.
Actually there were no difficulties whatsoever. Maybe... the delivery was a bit late, but I ordered everything beforehand, so the gig wasn't ruined because of the delay.
I am thankful to this shop and I recommend everyone to buy their stuff since it's a cool and unique way to celebrate smth important for ya.

Date of experience: June 7, 2024
Canada
1 review
0 helpful votes
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Promise made, but not kept.
June 24, 2022
Updated review

Prompt delivery would give you 5 stars, but too soon to tell!

Finally received delivery, but not in time for long weekend as promised. Disappointment is becoming common place in our society. The product, however, was satisfactory.

Date of experience: May 25, 2022
Veeni M. BannerBuzz Canada Rep
over a year old

Hi Ruth! Thank you for giving your purchase a rating and we are sorry to note your disappointment regarding the delivery. We use top-quality shipping carriers including FedEx, UPS, and DHL; and the order was rush manufactured and shipped timely, unfortunately, it got delayed in transit. However, our company values put customer satisfaction as a top priority and we are committed to our customers so we have initiated a refund request for the shipping amount. It might take 10 business days to get processed and reflect in your account. If you have any further queries or concern, please feel free to contact our 24x7 customer support team via call or chat.

Rest assured, we are sure the products will serve their desired purpose. We appreciate your time and business. Thank you for choosing Bannerbuzz.


Prompt delivery would give you 5 stars, but too soon...
May 10, 2022
Previous review

Prompt delivery would give you 5 stars, but too soon to tell!

Date of experience: May 10, 2022
Canada
1 review
0 helpful votes
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Great Product...
May 6, 2021
Updated review

So far the product experience has been great, can't wait to see if stands up for as long as they say...

Slightly disappointed that it was printed and shipped from India... I thought I was ordering from a Canadian company...

Date of experience: May 5, 2021

SO FAR MY EXPEREINCE HAS BEEN GREAT, CAN'T WAIT TO...
April 21, 2021
Previous review

SO FAR MY EXPEREINCE HAS BEEN GREAT, CAN'T WAIT TO SEE MY PRODUCT

Date of experience: April 20, 2021
Canada
1 review
0 helpful votes
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We ordered banners 20 days ago; however, due to the design team, the proof wasn't received in a timely manner; Therefore, the order that was supposed to be received on time after two weeks got delayed. Even, when the actual order was received, it was partially delivered and the partial order was lost. The banners were required for the convention that happened over the weekend.

Numerous phone calls were made to resolve the issue in a timely manner; however, no resolutions were made, and we had to suffer the loss. Furthermore, the hold over the phone was significantly long and intentional.

We felt as if we owed this company and the representative money.

Most of the employees at this company are Indians and represent certain religions. Dealing with them, they didn't leave any opportunity to take revenge whatever that would be.

There are new players in the market. Highly recommended. Avoid these guys at all costs.

Date of experience: September 5, 2023
Veeni M. BannerBuzz Canada Rep
over a year old

Dear Alisha,

We sincerely apologize for the unfortunate situation you've encountered with your order. It deeply concerns us that a part of your order went missing and that our customer support team hasn't been able to provide you with the assistance you needed. We completely grasp the significance of the banners, especially as they were intended for an important event.

At our core, we are committed to ensuring customer satisfaction, and we always strive to address any issues with our customers' happiness in mind. We kindly request that you reach out to us at feedback@bannerbuzz.com, as your feedback is invaluable to us. We are fully dedicated to doing everything in our capacity to rectify this situation and make it right for you.

We genuinely appreciate your patience and understanding as we diligently work towards resolving this issue to your utmost satisfaction.

Best regards,

Canada
1 review
0 helpful votes
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Final product turned out perfect
July 19, 2024
Updated review

My original design was Sadi to be poor quality but banner buzz did up great it for me. I still found the site somewhat confusing at times.
There could be better instructions on how to go through the different steps approving the final product. I used the chat option and was able to get all the answers I was looking for.
In the end we are very happy with the quality of the product.

Date of experience: July 9, 2024
Veeni M. BannerBuzz Canada Rep
10 months ago

Hey Josh! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. We will surely consider your feedback in regard to the website to make the customer experience better. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!


Waiting to see the final product, But there could be...
July 1, 2024
Previous review

Waiting to see the final product, But there could be some more options to edit an uploaded picture.

Date of experience: June 21, 2024
Canada
1 review
0 helpful votes
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Father (priest)
April 1, 2021
Updated review

It was good, I want to tell you that FedEx had something that was heavy and broke two of the flag's stem so it can not be used for car windows but that is okay. Maybe the package should be marked Fragile.

Date of experience: April 1, 2021

It was good
March 8, 2021
Previous review

It was good

Date of experience: March 8, 2021
Canada
1 review
0 helpful votes
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Reasonable price, could upgrade site
August 24, 2023
Updated review

The payment part of your site seems to be really buggy. If your site hadn't come recommended by other vendors I would have thought it was a scam site. 3 times I had to enter my payment info for it to finally go through and I'm wondering if you m if he have processed payment twice for the same order as twice I confirmed Apple Pay payment. But the first time never went to a confirmation screen, just froze and I never got confirmation email etc. Also spelling errors on sites make me weary- on the payment page at the bottom beside the orange "place order" button it says payment summery (should be summary). Anyways I pray you only charged me once and my order arrives but let's just say I'm not feeling very confident right now.
Update- I received my order in a reasonable time. Wish the table covers were folded properly rather than being so rumpled in the bag they were shipped in. Otherwise seems good quality.

Date of experience: July 24, 2023
Veeni M. BannerBuzz Canada Rep
over a year old

Hi Nicole, we appreciate your feedback on the quality and shipping. We regret the inconvenience caused due to packing. We request you to check the below instructions to make it right.
Washing Options:
Regular machine wash at regular temperature using a mild detergent and wash
Drying Options:
Dry flat for best resultsDrip or line dry tumble dry at the gentlest setting
Removing Wrinkles:
If fully dry, iron at high temperature using plain paper in between the fabric and the iron plate. It moist, iron at moderate temperature using plain paper in between the fabric and the iron plate. Do not iron when soaked.
If the issue still persists, please do not hesitate to raise a ticket from your Bannerbuzz account. We will look into it promptly.


The payment part of your site seems to be really buggy
August 8, 2023
Previous review

The payment part of your site seems to be really buggy. If your site hadn't come recommended by other vendors I would have thought it was a scam site. 3 times I had to enter my payment info for it to finally go through and I'm wondering if you m if he have processed payment twice for the same order as twice I confirmed Apple Pay payment. But the first time never went to a confirmation screen, just froze and I never got confirmation email etc. Also spelling errors on sites make me weary- on the payment page at the bottom beside the orange "place order" button it says payment summery (should be summary). Anyways I pray you only charged me once and my order arrives but let's just say I'm not feeling very confident right now.

Date of experience: July 9, 2023
Canada
1 review
0 helpful votes
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Good products, poor support
June 18, 2022
Updated review

Website a little difficult to go back and forth in. Then once i ordered the product i could not get through by phone or email to discuss shipping issues and delivery delays. Only mode of communication was the CHAT window with a LONG wait.

Date of experience: May 19, 2022
Veeni M. BannerBuzz Canada Rep
over a year old

Hi Derek! Thanks for taking time to review Bannerbuzz. We are sorry to hear that you have had trouble while using our website and we are sorry for the unpleasant experience that you had while connecting to our support team. This is certainly not the experience we would want you to have. We value our customer's time, and this should not have happened. We are prioritizing the issue you're facing with our software, and our team is already working actively to resolve the issue.

Further, we have worked hard to make the website as user-friendly as possible, and we understand that there is room for improvement. In case of any trouble in future, please feel free to contact our support team which is available 24x7 via call and chat. Alternatively, you can also write to us and elaborate on the issue at alerts@bannerbuzz.com.


Website a little difficult to go back and forth in
May 4, 2022
Previous review

Website a little difficult to go back and forth in. Other than that very good.

Date of experience: May 4, 2022
Canada
1 review
0 helpful votes
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I want to preface this review by saying that the customer support agents I interacted with—Kayla, Aaron, and Suzie—were polite, professional, and did their best within the system they work in. However, my overall experience with BannerBuzz was deeply frustrating due to systemic issues in their shipping process and communication. I placed a priority order on April 17, which was supposed to arrive by April 22. Despite approving artwork the same day and being told everything was "packed and ready to ship" multiple times, the order still had not left the facility more than 24 hours later. Even after correcting a minor address issue (which I responded to immediately), I was repeatedly told to "wait another hour" or that my request was "escalated," with no tangible progress. What's more concerning is the misleading nature of the delivery estimates on their website. Priority shipping promises a tight timeline that is simply not realistic given that all production and fulfillment occurs overseas. If shipping takes 4–5 business days after production, then advertising next-day or 2-day delivery is misleading at best and false advertising at worst. I tried multiple times to get a clear, honest update—and while the agents were patient and respectful, their replies often felt scripted and generic. That only added to the feeling of being stuck in a loop with no control or real help. If BannerBuzz wants to retain customer trust, they need to: Update their delivery estimates to reflect real turnaround times, especially for international fulfillment. Stop promising delivery dates that are impossible to meet based on their own internal timelines. Empower their support agents with more than just templated replies—they deserve better, and so do the customers. I will not be ordering again unless these practices change. The people were kind, but the process was broken.

Date of experience: April 23, 2025
Veeni M. BannerBuzz Canada Rep
2 weeks ago

Hi Pavol, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.

Canada
1 review
0 helpful votes
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Partially satisfied
January 17, 2025

Banner buzz accepted to replace the damaged item quickly and without any debate. They sent us a new banner, that was well done, but they did not provide the little key to lock the structure in order to be able to make the replacement.

Date of experience: January 6, 2025
Veeni M. BannerBuzz Canada Rep
4 months ago

Hey Karine! Thank you for sharing your experience with us. We’re glad to hear that the replacement process for your damaged item was smooth and that you were satisfied with the quality of the new banner. However, we sincerely apologize for the oversight regarding the missing key needed to lock the structure. Please reach out to our team so we can arrange for the missing key to be sent to you promptly. Your satisfaction is our priority, and we appreciate your patience.

Canada
1 review
0 helpful votes
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Shipping
January 12, 2025

I called two times and over a dozen emails regarding the fact that our office was closed due to holidays. And I get to the office today Jan 2, and there is a sticker from FedEx stating they tried to deliver. How can this possibly go so wrong with so direct phone calls and so many emails? Unbelievable!

Date of experience: January 2, 2025
Veeni M. BannerBuzz Canada Rep
4 months ago

Hi Donna! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.

Canada
1 review
0 helpful votes
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Completely wrong Colour on my table cover
December 20, 2024

Submitted my artwork for a brown table cloth and got purple. Taking forever for someone to take care of our issue - I think they're hoping I'll go away.

Date of experience: December 10, 2024
Canada
1 review
0 helpful votes
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Great price and product
January 25, 2025

Happy to continue business with this company. Great products at a great price!

Date of experience: January 15, 2025
Veeni M. BannerBuzz Canada Rep
4 months ago

Hey Robert! We truly appreciate your kind words and your continued support! It’s wonderful to know you’re happy with our products and pricing. We look forward to serving you again in the future. If you ever need assistance, we’re just a message away!