We at the time we were a new Netsuite user, and Authorize.net said they had a native connection to NS, We signed the paperwork and went to implement, but it was apparent in about an hour they had no solution at all for us, only a virtual terminal that we could retype the transaction in, We never did a single transaction and canceled the service. They keep sending us bill and on calling (over 6 calls) they agreed to remove the charges, They did not and sent it to a collector, Who gave us the analogy of having ordered cable service and then canceled for the same day you would still owe for the month, the difference here if never worked and if we used the cable analogy it is like they came out and could not make it work, But with authorize.net they will call in lawyers and collectors when they made a mistake.
When they work they may be a fine company, but when they don't there is no help and they act like jerks.
What a scam Authorize.net has going. My account should have been closed when it was closed by the E-Commerce Exchange. They neglected to close 1 account I didn't even know I had and have continued to debit my bank account for the past 9 months. Shame on me for not paying closer attention. Shame on you for your deceptive business practices. I shall make sure I register your scam with every consumer reporting agency I can find. This kind of deceptive business practice should not be allowed in this country.
I created an Auth.net account a month ago. Auth.net never provided the requested service. I attempted to close my account 4 times but was not successful. Auth.net withdraws funds from my bank account without providing any service whatsoever. I have never even logged into my account.
I have been in touch with my attorney about Auth.net and they are more than willing to create a Class Action Law Suit against Authorize.net. If anyone is interested in joining a class action lawsuit against Auth.net, please contact me via this thread. I will also continue to monitor this thread for interests.
A lot of feedback here about Authnet. They are the largest Gateway around. If you need a WooCommerce Authorize.net payment gateway check out the easiest plugin to use: http://pledgedplugins.com/product/authorize-net-payment-gateway-woocommerce/
Feels extremely dated. Before the paradigm of trying to make things nice and easy for developers. Works great though once you have it set up.
Stay away from this company. Do not send any of your information to them! They will open an account using that information and perform monthly unauthorized transactions! When I became aware I called them to close the account out, and they agreed to refund money back months ago and still haven't done so!
They are polite... as they hide their continued theft of you/your customer's money in various fees, charges, and rules that make it unlikely you can get out of your contract easily.
Stay with Paypal (also expensive) or Square.
Their customer service and attitude by sales professionals is a little bit lacking. I was about to open an account with them, but will stick to the lesser evil Paypal after seeing all these negative review. A small business person does not need to be raped with so many hidden fees.
Just found out my company has an account that is 5 years old. When I contacted them about billing the monthly fee they claimed the service was in use and why would I want to cancel? I asked for proof of service with no avail. But mysteriously my name was added to the account 2 years ago. With no other data, no email address, no signature, just my name. The have even refused to supply the name change form I "signed". When I asked for a refund for no service they started throwing dates around proving it was in use. Then I was asked for proof I had cancelled the merchant services but since there is no merchant services for this that's a hoop I can't jump through. Turning them over to our state fraud department with my bank's info to back me up.
There should be a minus star rating, they did not deserve 1 star.
Do not use them! Horrible customer service! It's been over 2 months since we got approved for Authorize.Net but my account is still on test mode. I have tried to call to get help to activate it over 6 times no one HAS EVER PICKED UP! Each time I have waited over 45 minutes! It was easier to find another company and do another application than waiting for someone to help from Authorize.Net! I do not recommend them at all!
Signed me up on a sweetheart deal
Six weeks later they drop me because I sell sporting goods.
Not firearms but sporting goods.
So they lock down my account without even telling me. Would not let it resume even for a week for which they lied about doing. Never received a statement either. Pure scum.
To this day they never resolved any of it.
Did I sign up bogus. Absolutely not.
I'm going back to Merchant 1.
We had an absolutely horrible experience with using this company as our payment processor. Not only are they horribly mismanaged and unorganized but they constantly tried to sneak in additional fees hoping we would not catch them. Even after realizing what was going on and calling them out on it and going through fee negotiations, they still tried to sneak in fees that were explicitly against the agreement we made. I don't think we could have had any worse of an experience with this company.
Authorize.net and total merchant services. High pressure sales pushing me to use their mobile device. I was VERY reluctant and happy with my square device and service. The decision to try them out cost me $114.00. I spent hours setting up the device. The card reader never worked. I called customer service and we supposedly got it up and running. But it still didn't work. I called again, and they told me it should work... But nope! So I gave up. I cancelled authorize.net and didn't cancel total merchant services. I was getting charged $38.00 per month for 3 months when I haven't even used the device yet. I was offered no refund I asked to talk to supervisor and he was more rude then the c. S. I was talking to. This is the first review I have left for any company. Hopefully this will help you. Crooks, scammers
We have been using authorize.net on our website since 2002. I have always had a wonderful experience with the people that I work with there. Additionally for our customers, they provide comfort that their information will be safe... with one of THE most secure platforms around.
3 months in - constant BS from sales, set up and all "worked". Then told me merchant account still under review. 2 months later, no further ahead. I've been investigated like criminal after 3 years in business. Asking for biz plans, changes in site, PP and T&C's - many charges to set up - all on my credit card which i am claiming back - 20 hours at least in paperwork - i've answered the same questions three times!
KEEP WELL AWAY - the low rates suck you in.
Frustrated with authorize.net upgrade to its payment gateway merchant software - I am so frustrated with this switch to the new version of their software. How they implemented it is ridiculous authorize.net offers you a gateway for your transactions, but it is up to you to figure out how to connect to it- with limited examples, and support. And, their tech support guy isn't that good either. Though I'll admit before their recent upgrade it was working fine and now I can't get it to work. If anyone knows of a better system please let me know.
Authorize.net made it easy for Pampered Whiskers to accept payments on our BigCommerce website. Every time I have reached out to their customer service team, they have been very helpful. Each time I have called, I am able to get a live person within less than a minute. They are very efficient and empathetic. I would highly recommend authorize.net.
In the last 10 months most of my accounts that have been with me for many years have all been signed direct to Authorize.net, You can no longer trust a company or gateway that is competing with you.
Watch your accounts
Im in the UK and If telling you now just avoid these cowboys. Its now 5 weeks since my initial request to set up this merchant account and still Im unable to process card payments but they are very efficient when it comes to invoicing you for amounts they had previously promised me would not be charged. The lie and steal from you. Im confident in what im saying becasue I have everything in writing from them. I was I had never got involved with them.
2 reviews
2 helpful votes
Keep away from this company Authorize.net we will rip you off...
8/1/16
I sign up with them, and you takes so long to setup my account, I tried to call customer service and it is a waste of time, and next thing you know I get a bill for 96.16 for service I never used, because they fail to setup my account (still in demo mode charged $96.16
For a service in demo mode, which is use less, if it is not Live (active)
They have a lot of hidden cost you never tell you about.
Overview
Authorize has a rating of 1.5 stars from 111 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Authorize most frequently mention customer service, credit card and bank account. Authorize ranks 106th among Payment Gateway sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members