Authorize

I sent four requests for clarification on their pricing structure. Every request was answered with a generic "click here to apply" or a cut and paste of their vague and confusing Pricing breakdown. I emailed the "Inside Sales Rep" as to why she was repeatedly dodging my questions, still waiting to hear back. Buyer beware... they have Numerous hits on the BBB and my initial correspondence with the company is a good reflection as to why they have so many complaints.

I recently had an account with Quick Commerce, a reseller for Authorize.net. QC was using a branded site for Authorize.net. After I cancelled with QC, I started receiving past due bills from Authorize.net. They claim I needed to cancel directly with them. This seems fraudulent either on the part of Authorize.net or the merchant gateway service Quick Commerce. When I tried to cancel via the branded website, I found there was no way to contact them other than by phone and when I tried to call, there was a recording "QC is not available". And it's not possible to remove your banking info--so I just changed the account number. Authorize.net used to be considered a premier service. I'm still using them with my new merchant service but I'm switching. (And they know I have a new account with them, but they don't care.)

First off they connected me with a terrible merchant that was hiding my profits and claimed to charge 10% that theyd give back in 6 months which they never do, they just charge you 10% ontop of all of the other fees. Secondly when I cancelled with them because I had to, they randomly started another recurring payment of 19.95 even after I got the cancellation confirmation in my email... How does that make any sense, f***in frauds...

I have had an authorize.net account for over 15 years. In business for the same duration. I recently signed up for e-check services to give my customers the choice the use their routing and bank info to make payments. After review they approved my request. I processed one charge for $ 1000. 00. I waited 7 days and the funds were not deposited in my account. I called them, and they told me to continue to process payments so that they could see regular activity and the funds would be deposited in 7 days. I processed another $ 4000. 00 in charges. Then they sent me an email cancelling my e-check account, no warning or explanation. Told me to email them in 90 days to ask to get my money back... called them. They underwriters are arrogant, rude, self serving, and clearly could care less. As a small business owner during Covid I need those funds. I have already provided my services to my customers, yet now have to wait 90 days, with no interest to get MY MONEY. This is a sleezy company that you should stay away from. I have also contacted my states district attorney to look into their practices. They are criminals

I started to use PAYPAL in my business instead of Authorized dot net. I never got my money from them when I used their service for 2 weeks. After that, they did not like my business model and canceled the contract 2 weeks later. 6 months later I get a call from a collections agency saying I owe them money! Are you kidding me. You never paid me the money I earned through my store! They made constant excuses always and I never was paid but now I owe them money? The wait times to speak to someone is ridiculous. The owners of authorize dot net should be embarrassed. I wouldn't recommend this company to my worst enemy. Stay clear unless you want a bigger headache on your hand!

I signed up with autorize.net in March as I needed to accept payments for my new online stores. I never sold anything in my stores and 4 months later I realize that autorize never provided any services. They are still "approving" my account and it's in test mode. However, for these months they have charged my account monthly. I have also had to pay monthly fees for the online stores and other fees (eg Amazon). I have lost ca 1300 $ on this.

WORST COMPANY EVER! Do not work with this company! They are going to charge you many hidden fees directly from your credit cards. What's worse. They misinform you and without sending you invoices you will be charged in the background.

Customer care and Sales agents don't care about you. This is one greedy company. All they want is your money. They don't care about you. If you have a problem you need to call very expensive hotlines to wait and then get no answer.

Again: They do illegal stuff and charge you money without your signature which you will never get back!