I bought a gift card for a friend but it turns out they couldn't use it because they're in a different country and when I tried to get a refund they're customer service page just leads to a blank page, I waited an hour hoping that something would happen but nothing did, they are thieves. They WILL take your money and not even pretend to help if something goes wrong

I'm from Canada, I purchased some items and it came to $200 cad. When I went to pick up my package I had to pay $82 for tax and import fee. They don't tell you anything and when you ask they send you the policy link and won't take any responsibility! They don't even have a phone line just chat!
I don't recommend to shop here at all don't waste your money here. They are scams

Very poor customer service! I made an order on 9 Jun, and ASOS confirmed the order. I am pretty sure stock was available. On 18 Jun, ASOS informed me via non-reply email that the item I ordered is out of stock. Why ASOS failed to inform me earlier? I only received this notification on 18 Jun. This is absurd! ASOS lacks efficiency and the worse is, when the customer like me needs support on order issue, there is no one we could talk to. No phone number to call, no FB messenger and no email address to write to. I have been a customer of ASOS since 2 years ago and I have bought many things since then. I am utterly disappointed with ASOS customer service. I guess ASOS is getting arrogant as they have grown big now. I think I have to re-consider if I wanna buy stuff from ASOS again after this unpleasant episode.

I did a order on a pair nike 270, it was a wrong on the shoe and when I contacted them for a return suddenly my order disappeared from my pages. I have now contacted the over ten times but they are not answering me. Not a serious company.

I don't even know where to start. I purchased two items on the 8th of June and I payed a lot of money for the shipping fee. Its almost 20 days now and I haven't received any thing. They only emailed the order number, no tracking. Don't get me started with their customer service. Very terrible. No one should buy from there.

The most absurd return policy I ever seen in my life just because of it I will never purchase anything else from a ASOS or recommend it to anybody they literally took half of my return mind you I returned it because it did not fit me and they literally have a return policy that they will take A percentage if you used a code at check out so when I returned it they really only gave me half of the money that's crazy.

Ordered two day delivery - it's been two weeks and still nothing. Customer service keeps telling me "72 more hours" to investigate and then just tells me another 72— they refuse to refund me even thought I still haven't received anything! I highly recommend NEVER purchasing from here. Horrible business and even worse customer service agents. Plus no number to reach anyone - genuine thieves.

Had to pay 60$ upon delivery, they censor reviews deleting bad ones from appearing on their website. Fraudulent company

Placed an order on May 3rd that I never received. After a issue came up stating the package couldn't be delivered I contacted ASOS who said they needed to wait till the estimated delivery date had passed to correct the issue. When this day came I contacted them and they said they were still on their way and to wait a week. After that week passed I contacted them again and they said my items got damaged and that I wouldn't be receiving anything. They stated that once they received the damaged package they would send me a refund back. They said each would take 2 weeks. So a whole month. They told me after they received the package they would send me a email. That never happened. I tried to be patient and waited for almost a whole month and nothing. I contacted them again and they said they received the package but never processed the refund. Now they are saying it will take up to 10 days to receive my money back. They just keep making excuses and keep telling me to wait. I spent a lot of money here and they don't give me my refund for something that is not my fault. I have never had worse customer service experience then with them. DO NOT BUY ANYTHING HERE. They are trying to rob me like many others on here who have also had bad experiences with them. They keep telling you to wait so you can just give up and lose your money.

Asos lost my parcel although I was using their own returns system. They refused to give my money back even after I provided all the possible evidence I have sent out my parcel. They are ignoring my emails. The return was worth almost 200 euros. I have been shopping at their site for years and they gave me the worst customer services and kept my money for themselves. Horrible, would never shop here again and do not recommend for anyone.

I'd definitely avoid buying from them. Shipping took 3 weeks and when the item that I received was too small and needed a replacement the only way to get a hold of them was thru online chat, which first you need to go thru and answer a series of questions and you wait for them to get on live chat, which wasn't helpful they couldn't even answer some basic questions, anyways I'm 7 days away from the wedding and still waiting for the other pants to arrive cause, they shipped it with FedEx smartpost (the slowest and cheapest shipping) won't buy from them again.

Had a package get "lost" and when I talked to costumer service they didn't email me back for 4 days, and when the package finally got here after 3 weeks even though I paid for 2 day shipping, an item had been stolen from it. I pay for premier delivery which is supposed to be 2 day shipping and my packages never come in on time.

I recently order what was clearly marked as a sweat short SET! This company only sent the shorts & not the top. I contacted their customer chat service and the person I was chatting with stated that they also saw it as a set and requested the completion of my order. Note the chat person was very helpful. It was what happened afterwards that was shady. She also noted that their manager said the website administrator was going to "work on that page", but that I would recieve an email for the replacement piece. A few days later, I received another email stating that what I ordered was marked as "Part of a Set" rather than my replacement confirmation. They clearly waited until their web administrator updated the page to notify me of this. Fortunately, I had both my order page and web page saved showing it to be a "Set" and that the link they sent me was after they updated it. They clearly do not want to correctly fulfill my order that I paid for. This products page was modified after my chat & order complaint to "part of a set". You can clearly see it was originally shown as a "set".

First of all if there's any issues with your order the only way to contact is by email which they don't respond to you. After paying for shipping on their site i still have to pay another fee of $80 to get my package in Canada. I've shop from many other sites in other countries and never experience this before. I will not purchase from them again nor will I recommend. Scam!

I PLACED AN ORDER. IT WAS SHIPPED OUT BY FED EX. I GOT AN EMAIL SAYING IT WAS DELIVERED. IT WAS NOT. I TRIED TO CONTACT FED EX AND WAS TOLD THEY COULD NOT HELP ME. THEY SAID I HAD TO CALL THE VENDOR. WELL THERE IS NO PHONE NUMBER OR EMAIL ON ASOS WEB SITE. THERE IS A CHAT LIVE OPTION THAT NO ONE EVER COMES ON TO CHAT. I'VE BEEN WAITING 90 MINUTES NOW. SO I GUESS I'M JUST $#*!ED OUT OF MY MONEY. I WILL BE CONTACTING MY BANK TO STOP PAYMENT ON THIS ORDER.

I am a Canadian customer. They sent me the WRONG SIZE of a pair a shoes (size 9 instead of size 6, obvious mistake), I returned for an EXTRA COST and they NEVER REFUNDED ME. ASOS STOLE $80 FROM ME. Their customer support teams spend 3 whole months giving me new estimated dates for my refund to be processed. First, they said it will take 14 days. After 14 days they said it will take 10 more days. After 10 days they said it will take another week... and so on. They NEVER actually refunded me.To this day, ASOS still has the merchandise back and the money I paid for it.

I didn't get the refund of the item I have ordered online even after two months of waiting. I contacted the customer service 2 times, yet no refund issued. The biggest scam ever!

Quality of a lot of clothes has gone down hill And returns takes too long. Why are you sitting on customers money.

Asos packaged up and shipped my package out quickly, which is great! But Fedex lost the package after a day in transit. I was waiting a few days to see if there was any movement, until I finally got a email asking me to rate my items with out any items. After emailing them they started a investigation to see what happened to the package, and it turns out the contents inside the package were missing when Fedex received the package.

8 days after getting any explanation for my package they have yet to offer to re-send the items or refund as they are still investigating. I get there are internal things that need to occur, but that is a ASOS/Fedex issue, not the customers. To no promptly offer to send or refund the items after almost 3 weeks of the initial shipment is just ridiculous.

I've purchased a lot through ASOS, but never again.

I would give -******* if I could! This company is a scam! Please please please DO NOT buy from this company. The extra costs you have to pay without even knowing is INSANE! If your item doesn't work for you and you send it back, YOU WILL NEVER get a refund. You can contact them all you want (via email because there is NO other way to get ahold of them) but you will never get a response or your money back! I bought sneakers that didn't end up fitting me, I returned them and never got my $100 back (had to pay $25 to ship back and $45 to even accept them at the post office) so in total I'm out $170. Keep your money for real genuine companies. This company is corrupt. I told EVERYONE I know to avoid this company! Do the same