I purchased my item and paid for next day delivery.
I received two notifications the following day, the first saying my delivery would be between 12-2pm and then between 11-1pm. The two notifications were the only thing I received that day. I have spent two days communicating with their so called customer service. My first attempt their representative ended the char with no resolution. The second, gave no answers, telling me I have to wait another 48 hours. Even having explained my item was for an event in 3 days time. No reaction from them Shambolic! Having looked at other reviews, there seems to be a common theme.

I really wanted to give them a 5/5 but I don't understand why shipping takes so long. It took over a month to receive my order which only had 2 items. I was honestly very disappointed. If you want express shipping then you have to pay an additional $30! Which is wayyy too expensive in my opinion. I hope this is something they can fix cause I do love their clothes.

Despite the shipping, the clothes I purchased look amazing and just like the photos. The quality is also A+ and I'm very happy with the way everything looks. The Find My Size option on their website is really helpful when deciding on what jeans size I need and the jeans fit amazing.

It took them THREE months to email saying they received my return and another month until they said the refund would be processed AS A CREDIT because it took them longer than a month to receive the return. I paid 30 in duties on a 90 order and then 30 to return the entire order. So I spend $150 dollars and they wanted to give me an ASOS credit. No thanks, I won't be shopping with your company again. I finally got a hold of someone on chat and they said they can't do anything and they have to submit a request to another department. After a week I did not hear back so I went to chat again and the lady said it would take another week at least. It's ridiculous and their products are NOT worth it, terrible quality brands and you get hit with a ton of duties.

I purchased a few clothes from this site, and the site claimed shipping was free. I was not charged customs but was charged a COD shipping cost - cash on delivery - I. E. the company did not pay and left the charges to me when I got the item. I tried to contact the company but was told "it wasn't us - talk to the post office". Seriously?
I am angry because I was lied to. I get that shipping costs, but don't call it free then charge me later, but claim you are not charging me - the shipping company is. Pathetic.

I knew when I purchased my wedding dress that I wasn't going to get the highest of quality or most high end product, but I am still very happy with my purchase, and I plan on wearing this dress for my big day. The order went through seamlessly, the shipping cost was low, and it arrived on the date it promised. I am still waiting for the email to review the product. About the reviews: they keep up positive and negative reviews, so they're not falsely representing themselves. I haven't had the need to return an item, so I can't comment on the terms and conditions, which vary by country, and which people have complained about on the website. I was so pleased with my first purchase that I went back and purchased a second option dress. I would recommend this site and these products to anyone, but my only experience has been with their bridal wear. I read all the reviews before making my purchase, and I am still very happy with it.

They lost my packges and took them more than 3 months to refund me! Sadly they still havent refunded me for my order. I had to call them 6 times and they kept pushing away the problem cause they didnt want to solve it. Im getting fed uo and want my money back! Dont shop here because it will tale forever just to get your paclages even if you lose them they will tale forever for your refund and i need to pay bills and that was alot of money!

Service à la clientèle terrible. J'ai dû payer 13,00 à la réception puis 22.40$ pour les retourner. Le service à la clientèle m'avait assurer 3 fois que le 22,40$ me serait rembourser j'ai donc procédé au retour. Lors du remboursement, on me dit que ce n'est plus possible et que même si l'employée m'avait dit oui et que nous le voyons bien dans les archives de la conversation, elle s'était trompée. Donc, de plates excuses et aucun remboursement. SVP si vous êtes du Canada (à moins d'être vraiment désespéré de trouver un morceau de linge) NE COMMANDEZ JAMAIS LÀ-BAS.

I placed an order on July 1st, paid for premium next day shipping, and received a message that my order would arrive July 2nd.

On July 2nd, I contacted ASOS before my order shipped and said "Cancel my order." The order hadn't shipped. I was told someone would follow up. No one followed up. My order came July 7th! Five days after the shipping I paid extra to receive.

This is a scam! They just want your money.

There are hidden custom fees attached to your order and this is quite hidden from the customer.
I find it extremely questionable that this information is not mentioned before placing the order.
We should be aware of this as it's not a negligeable amount
I had to do a search on their site to find out about it after I paid $50 at the post office.
I used the email from the order confirmation email i received, but my messages got the failure delivery or... blocked.
Extremely unprofessional and a huge disappointment.

I bought a coat from ASOS and it was showing free shipping but when I went to Canada post to pick up my parcel they charged me $100 and said you agreed with shipper which I never agreed nor informed. Stay away from this site.

DO NOT PURCHASE FROM THIS WEBSITE. I wish I had read some of these reviews before making my own purchase. If you ship to Canada, they will charge you a hefty fee when receiving the package. My order was $78 and was charged $20 fees, even though it was 'free shipping'. All I was told was that it was out of their control. The worse thing is that the website clearly states that they cover custom/duty fees if your order is under $150.

https://www.asos.com/us/customer-care/payment-promos-gift-voucher/why-are-you-offering-15-discount-to-canadian-customers/

The link above states that you would have to pay duties if your order is above $150 (which mine was not), and that you'd have to pay an admin fee of $10.75 with Canada Post which I ended up having to pay $20.93. Seriously. Shady tactics. Definitely do not recommend.

First, the item was late for 1 week and charged me for custom fee plus i paid for return postal fee but it took 2 months for refund... if i forgot my return they will never care... i will never shop again to Asos!

When purchasing on the site they do not disclose custom fees until you go to the post office to pick it up.
As far as I am concerned don't waste your time here. You will end up paying way more than the item is worth.
I was told if I refuse the package it will take 1 month or more for the refund.
Absolutely disgraceful customer service!

I have never ordered from a company like this. They have no contact. I am waiting for refunds and have nowhere to ask some info, don't even know if the items arrived back to them. It is utterly impossible to speak or write to anyone. They have a chat online which keeps you waiting for ages and no one ever answers. Terrible, will never order from them again.

I contacted ASOS about my package being shipped to the wrong address the second I received the email that my product was being shipped. I went through fedex before I ever contacted ASOS since they were in charge of shipping. Due to the secure shipping method ASOS chose, I was told by fedex to contact the shipper and that they in fact could change the delivery. After sending an email to ASOS and getting an automated response I already knew they didn't care and weren't going to do anything about it, but I went ahead and tried anyways. I managed to find a live chat for assistance where I talked to an ASOS employee named John. He seemed as though he was going to be helpful and get things squared away only to send me an email later that looked like it was meant to be sent to another employee at ASOS telling me to change the address of the delivery and update him. How was I supposed to do this you ask? I have no idea since I had no control over the shipping. My product was in fact delivered to the wrong address over two hours away from where I tried to change the address to and left at the door. Mind you I had the correct address on my Apple Pay which every other place I've ever ordered from online uses. I was also never given a chance to see the address it was being shipped to until it was shipped. This time frame put it outside of the window to cancel my order and replace it.

The take away, by absolutely no means can you count on their customer care. They do not care about their customers, they just want their money.

Update: ASOS still refused to help even after explaining my situation. I asked for a refund and they told me I had to go check for my order which was delivered more than two hours away, before I could request a refund. I explained it's going to be more expensive in gas to go check for an order that's probably no longer there, than the order cost in the first place. The lady I was dealing with, Lea just kept apologizing, but doing nothing about the situation. She told me I had to check if my package was there before I could request a refund. "I then said it's not there what's the next step?" Implying I wanted a refund. I also explained it had been delivered hours ago and these so called customer care workers literally ended the chat while I was asking for help.

Take Away: support literally any other business. These customer care employees do not deserve the pay the are receiving for the little effort it takes to be decent to a customer that has been screwed over since they refuse to do their jobs and take care of the customers. It's pretty disgusting to see.

For orders ******* and *******, the money has not yet been returned to me. First, the certificates were sent by mistake, then they were canceled, then the money should have come to the card, but it never came, all the deadlines were out. I contacted the bank's support, they said that the refund was not received.

On another call, support simply ended the chat with me, without considering the merits of the issue. Disgusting work of the Russian-speaking Customer Care department. You steal money from customers who have been using your store for more than five years - are you not ashamed?

P.S.: In addition, support responds only through an inconvenient chat on the site (while not giving any useful information), and on the VK social network they no longer accept messages.

Don't waste your time shopping here. If you have an issue they are useless. They have no issue taking your money. If I could give them a negative rating I would have.

I have used ASOS on a number of occasions because they carry some good brands and they offer tall clothing, which can be difficult to find for women. However, their customer service is absolutely awful. I've had to use their chat boxes twice now and they are not helpful, and their service reps keep disconnecting during the time they investigate the issue. Fool me once, shame on you. Fool me twice, shame on me. I won't be shopping there any more.

Asos uk delivers parcels 2weeks after payment, that means you recieve your paid items 3weeks after ordering. Asos uk client services think that is normal.

Absolute Bull$#*!! I've order my clothes and it is now over a week late and they've told me 3 times now to keep waiting and waiting. After 3 times chatting with them I try asking for a refund. They tell me I can't get it and have to wait 2 more days AGAIN. Mind you my tracking again hadn't changed for 5 days this time. I had started an initial investigation, which they did not even go through with, then again without them telling me that they had not even processed the first one. All this to still not get my money back. Great :)