I orderd for 294 and my order was eligible for free shipping. But had to pay 107$ Charges and these ppl just said we are sorry you had to pay shipping charges. Pathetic

I made my first order with ASOS buying some UK 9.5 van trainers. Upon receipt, I noticed they had sent me UK 8.5. Their returns procedure actually entails you sending them back and making the purchase again whilst waiting 10 days for your money back (after they've received them). I obliged and sent them back and made the order again for some UK 9.5 and you guessed it, a week later I received my second pair of UK 8.5! Their miserable customer service team did nothing to put this right other than to encourage me to order a 3rd pair. So two trips to the postage office, I await my two £68 refunds.

It's really a shame. This company has good products at super competitive prices. However, their customer service is neck and neck with current Amazon customer service for worst in the biz. It is impossible to speak to someone and they just push you into their hyper-general FAQs, which are, essentially, useless. I spoke with a customer service rep by chat and he, essentially, said "sorry, bro, we aren't going to fulfill our policies, our bad". I am paraphrasing, obviously. I don't need someone to explain how things are going wrong and how they sympathize with me. I need someone to solve my problem. Too bad. I am going to stop shopping on the site.

I have been buying online for years and invariably when encountering a problem with deliveries all companies were willing to give me a refund since it's on them (pretty straightforward)
Buttttt, ASOS (wish they go bankrupt) dose NOT work this way.
When I had not received my packages for a while I contacted them asking for info but rudely enough their customer service agents didn't even bother helping … all they did was tell me to contact the delivery company since it's my problem and not theirs ….
Obviously refund was not even an option.
Basically they suck! And their agents are half robots half gibberish speaking aliens
Do yourself a favor and NEVER EVER buy on ASOS

Worst company ever!

I order 7 dresses, received only two out of the 7 but was charged for the full address. The 2 dresses received were of very poor quality; I return the 2 dresses received back. I tried to contact customer service for the missing 5 items, I did not receive a reply from customer service to my emails, and no refund was provided. I will recommend staying away from this site.

Worst customer experience of my life, had a huge problem because of the way they shipped my package. Still no assistance, still no partial refund. Also, as a Canadian customer I am offered 15% right now from them, but I didn't receive it and they are refusing to give it to me after the fact. They have the worst customer service ever, all I ever get is generic responses which do not even address the problem I'm even referring to. Honestly felt like a scam, will NEVER buy from there again.

I buy products from ASOS. Com and have been really satisfied on my purchases, they tend to carry a good amount of sizes and are very comfortable as I buy usually XL Long, or XXL Long as I am a nice size guy with a football players build. I have to say the items I have purchased was very well packaged, and very nice quality and material would definitely buy from again -

HORRIBLE experience. They sent me the wrong size. I sent the item back and had to pay for shipping + custom duty both ways and NEVER got refunded for ANYTHING. I've been sending them emails explaining my situation and asking for a refund and attaching my receipts. I got a couple of polite replies that they would... consider it. I guess they decided NOT to compensate for the wrong item or my expenses around shipping. Wow, how can a company of this size conduct themselves in this manner and still have customers. Please be aware you might be next. Never again will I buy anything from them and I tell everyone I know. Shame on them. I long for a more honest and accountable world.

ASOS sent me shoes that were clearly worn and then refused to provide the refund for them claiming it was me who wore them.
"Contact us" function is taking me in loops on their website, so i have no way of contacting them, and they just robbed me of $50.
SHAME ON YOU ASOS!

I have been told that my item would arrive august 5. It was way later. I had to pay additional fees to pick it up from the post office. Not only that I have to pay to return it too because the size recommended was way off. I also am disappointed that it looks nothing like the image on the website. It looks like cheap fabric. I am never ordering from here again! Shein is more of a loyal place to shop.

I WAS ASKED TO PAY $30 IN COD FEES for my 90$ purchase... AND ALSO FORCED TO GO TO THE POSTAL OFFICE to pick my package up! LANDMARK GLOBAL DOESN'T EVEN SEND YOUR PACKAGE TO YOUR HOUSE IN THE FIRST PLACE. They send it directly to the PO and MAKE YOU GO THERE YOURSELF (even though I payed for direct shipping to my MF FRONT DOOR). So ON TOP of making me waste gas to drive there, they top it all off with forcing you to pay an unforseen COD fee... and for what b! Tch? Their amazing fking service? ASOS is such a MOTHERFKING joke. Never buying again.

Je commande des articles qui doivent normalement venir le 31 juillet, j'ai commandé le 29 juillet aujourd'hui le 06 aout =, je demande ce qu'il en est au SAV on me dit que ma commande est perdu, ok dans ce cas la renvoyer la moi sachant que je voyage ils ne peuvent mm pas me garantir la date à laquelle je vais la recevoir, genre je leur demande de faire leur boulot et ça à l'air hyper compliqué pour eux, j'suis juste choqué par leur manque de professionnalisme

Avoid shopping from ASOS specially if you live in Canada! Right before I place my oder I double checked on their site to see if I should pay any duties for orders from Canada and this is what I found on ASOS website: ''Orders to Canada: From July 1st 2020, orders being shipped from the US to Canada that are under CAD $150 will no longer be subject to duties. Orders under CAD $150 will still be subject to sales tax and handling fees.''

BUT this was just a lie! I paid $40 duties for a $100 order. I received my items after 3weeks(very late). The items where not as described specially as photos! They all looked very cheap and loose. I paid another $21.90 as postage fee! I didn't receive my money until after 4 times live chat with customer service and waisting my time everytime by disconnecting and reconnecting me to a new advisor, they refund my money after 3 f***ing months! They promised me to compensate me for my return postage fee during one of the first chats and also gave me the transcript number for future reference but they never did because they are just fraud! I feel very very bad. Even after reading everything they make your life harder and make you loose money. If you wanna order anything from them, think twice! It's not worth the headache :(( ((

The product was good and just like the picture but I got hit with extra fees. I was very happy to see that ASOS covers duty for purchases under 150$ but instead I got hit with another fee called COD remittance. I've got no clue what it is but I payed $14.59 for it on my 90$ purchase but had a 15% discount so 76.5$. The 15% off for new buyers pretty much covered my COD remittance fee but definitely watch out if you are buying! Oh and they used Canada post for my order.

The app will tell you that your order has been shipped while your items still remains with them.
Customer service lie to buyer's repeatedly sending them on a goose chase to go look for an undelivered parcel at the PO.
If you're interested in buying from Asos residing outside Europe or Living in North America don't even bother because you'll never get your order. Might as well want your refund because nothing is ever going to be delivered to you, I'm SAfcn

I have ordered 3 (lingerie) items worth $95. My order clearly stated it was a FREE shipping. However, when my order arrived ( in good condition and sizing) I had to pay $16 to the post office clerk
I asked what the charge was for and I was told that Asos charges shipping cost!?!
I am very disappointed with their false Free shipping advertisement on the website and I won't be buying from Asos again.

Service client is so bad buy somewhere else in my orders they ship me in total of 8 item 4 was wrong size /color

Terrible customer service. Have not received items and they've only sent partial refund. Cannot get in touch with anyone. Their chat service never works... I have been contacting them for over a month now with no luck.

This is such a fraudulent company. BUYER BEWARE. They are saying item is delivered with no proof of delivery. I have waited in all day for this delivery and also paid for it to be delivered this day as it is for an event. They have said theyre raised a query meanwhile I'm out of pocket with no item and now have to go to the shops and find an alternative replaceement whikst they hold my money for non delivery. I WILL NEVER BUY FROM THIS COMOANY AGAIN EVER! I have luckily paid through paypal and have escalated a claim through them something which by the way Asos I shouldn't have to do after a 30 minute online chat resulting in absolutely nothing. Seriously never dealt with such a bad clothing company.