Basically any "sale" items are not refundable. I have previously been appreciative of their design, but after my last experience of online shopping (only because the items were unavailable in store), which included a very marginally discounted "non-returnable" item and wasted shipping fees, I am sure I will not be shopping at Aritzia ever again. Luckily, there are so many clothing stores now! No need to be back to a condescending, non-accommodating customer service.

This business is great- been shopping here for 12 years. Yes they have sales that only discount the item by 5-10% which renders the item not fully refundable to your original form of payment. Simply read their return policy or ask in store and they will kindly explain; it is not that hard. The customer service has been 100% perfect and I order multiple times throughout the month. The only thing I can note is the warehouse has started to miss items when you return by mail so I do video record all return packaging now. CS still is super helpful every time.

Used to be my favorite store. I'm petite and they have my size. I love clothes here, but due to my experience:
First, never buy anything cropped or any sweater online, especially if it's final sale or sale at 50% off or more. Go to the store and try them or you can't return. I have purchased a sweater for $60 and super itchy and way too cropped, had to throw those money away. Couple crop tops that are over cropped, dresses that are smaller than usual. It's better to spend $10 on gas than throwing hundreds away.
Gave 3 stars because of some stuff that I purchased were good quality and fit me well. Just need to shop in store instead of online, that is the only con.

Why bother having items on your website and have stuff that can't be shipped for over 2 months or more? Lame. If you don't have the product, don't put it on your site. This company leave a lot to be desired. Actually, so much so that I no longer shop there! They failed too many times and are now history. Goodbye Aritzia, you blew it and I'll be surprised if you're still in business by the end of 2020. Oh, and nobody will miss you and your ignorant sales associates and $#*!ty change rooms with no mirrors in the stalls.

*My experience is only ordering online.*

This was my second time ordering from Aritzia, and I placed a fairly large order this time around as I was trying to invest in high quality staple pieces that would last a while. One of the items I ordered (Pelli leather shirt jacket) was huge, so I went on the live chat to ask about their exchange policy. I mentioned to the agent that I needed this item for an event so I was concerned the process would take 1-2 weeks. The agent waived the return fee, added priority shipping, and helped me get a new order sent out with the right size. I ended up getting it the next day! This order was also a split shipment, and every package I've gotten from Aritzia has gotten here pretty fast.

I was surprised to see the amount of negative reviews, but then again I worked in retail once and remember people disregarding the return policy and then getting upset the return won't be accepted.

I've been eyeing the famous "Melina" leather pants from Aritzia and I finally caved and bought them. Although my bank account wasn't too happy, I am! These pants are so soft, comfortable, and fit me like a glove! The packaging they came in was aesthetically pleasing too, and the shipping was so fast! I will definitely be shopping here again in the future :)

Shipping takes weeks to months and they will not refund back to card, only store credit. Leather jacket seams cheaply made and had white makes on it. Trying to get ahold of someone takes hours on chat and they do not return emails. Very unfortunate I fell for this company that I had never heard of, due to an influencer on YouTube I liked.

So first off I ordered 4 all season car tires and they sent me one ring and it says on there website 3-5 business days didn't receive the item that wasn't even the correct item for two weeks that website is a scam don't do it

Quality of products is horrible. Paid $80 for a sweatshirt, washed once and the color came out in random spots. You almost feel bad for customer service team because they have to stand behind their bad products and policies. They knowingly sell defective products and target young people into thinking it's "high end fashion." They're an unethical company that pays and treats their people poorly. The CEO is a disgusting privileged white male that is taking advantage of people and our environment by producing garbage clothing. I hate to even give them one star.

Aritzia is not going to be around for long if they continue their current operating model. Their price point is much too high for quality that is on par with Zara or a fast fashion brand. Their customer service is absolutely shocking. Takes days to get a response, you'll pay for overnight shipping and when it hasn't come a week later absolutely no accountability and the customer is always a burden to them. Their return policy is also overly harsh and sales people in store are too pushy. You can tell they're completely focused on bringing in revenue with absolutely no thought to sustainability of brand, building customer loyalty, and customer experience. I will absolutely not spend another dollar - this place is a rip off.

Return policy is ridiculous, but the best is when you can't even go to a store to return an online purchase. What is this, 1999?
Prices go down very quickly and even though you're a loyal Clientele member for over a decade, Aritzia doesn't care. They want to save every penny and don't think about their customers and what loyalty really means. They'd rather make jump through hoops for a price adjustment, instead of just giving you back the few bucks you're asking for. This apparently is too much of a huge demonstration of their appreciation for customers who've shopped with them for years and years. I'll soon be moving on to another retailer. When companies can't show us loyalty, why should we show it to them?

It's beyond me why they still haven't improved their customer service when their customers have been vocal for years about it being off.

Yes their aesthetics are on point.
But no way is that enough for me to keep pouring my money into their pockets for unwelcoming, unhelpful service and the hit or miss quality of their clothing.
Done with you Aritzia, you're welcome for the ridiculous amount of money I put into your pockets till now.

The absolute worst customer service. I am warning everyone reading this message to invest their loyalty and business in companies that actually accommodate and resolve issues in a timely, respectful, friendly manner.

The most disgusting attitudes, outdated processes and overall horrible experience dealing with anyone I've contacted. I will never again order anything from this company and advise everyone to do the same.

Beware and stay away from this company. Returning sale/reduced items results in store credit only. Calling customer service was a waste of time. They don't care. They state the store return policy is stated clearly. Only problem is you need a magnifying glass to read. Also, clothes are way overpriced and quality stinks. IF you do buy something for full price and don't like it, RUN to the store to return it because full refund ends within 2 weeks of purchase. RIP OFF STORE

I have been shopping here since I was 13 and now I'm 21. I don't understand how so many people have had negative experiences. The customer service at all the Aritzia stores I've been to is always exceptional. My packages come within 3-4 days, which is especially impressive considering the pandemic. Everything I've owned has been super high-quality and long-lasting. I really appreciate how they are sustainable and don't use any plastic in shipped packages.

I called aritzia customer service to find out whether there were alternatives to a fed ex delivery as I've had horrible experiences with this service. I was told no and was encouraged to reach out to fed ex myself, another alternative which was so bogus/ridiculous it was actually comical. Lol. What would that do about the existing horrible service with fed ex? Nothing. The Rep, who I won't name, was passive aggressive and totally unhelpful after a 20 minute call, putting me in a lengthy hold. Will never be ordering from aritzia again based on their contract with fed ex AND the awful service.